Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Daniëlle]

Thanks, it’s working again!

[Camille68]

J'avais reconfigure en mode usine, merci de me dire comment reconfigurer

[Janus1]

How patiënt doe we need to be to get an instruction how to restore the chromecast after factory reset?

[carolmadigan]

So we have to keep the Chromecast turned on?? And then it will get the fix?? 

[Karenveggie]

mine just got fixed ...you need to leave it plugged in....had my TV screen on then saw chromecast reboot happening on screen 0 to 100 % then a few more screens then back to chromecast photo page ready for casting . my other one I did reset on has not automatically reset so awaiting instructions for this .

[RuneKC_DK]

All back to normal again 👍 thanks

[Eveline]

Gostaria de saber quando o Chormecast voltará a funcionar?

[Barbara84]

Ya funciona!!

[alfonso1]

Me podrían mandar un correo por favor?

# 

Trabajo de noche y para mi es más cómodo, muchísimas gracias 

[supratim29d]

Issue is fixed. Please keep your TV on after connecting to your Chromcast. Google will push the update and system will automatically update and your Chromcast will start working after few restarts.

Thank you Google!

[4stargazers]

has anyone seen this patch work ?

[Angeli]

Yes it works very well!

[maurizio1209]

It works. Thanks

[mheyward2]

Hi, I removed my CHromecast Audio from mmy Google home before I saw this article. I can''t add add it back as the Chromecast Audio will not connect to the wifi. I have been without music for two days. When will this be fixed?

[Andrevidal89]

Fiz a restauração antes de informarem a pane e agora, qual será o procedimento? 

[Angeli]

I got the Update, now CC works fine again, thanks!

[dede74]

Can you tell me the version number you've got now, please? 

[Sarath]

Hi when can we expect a resolution to this

[Anonymous]

My ChromeCast is back to life. Thank you Google for fixing it! 

[HenrikL]

Works again for me 😊

[NannyBungle]

Thank you mine started working tonight.  I had done a factory reset, but I changed the date on my phone to Saturday and I got google home to connect no problem.  

[Madihakhalidof]

I did that too still not picking WiFi 

[Nourothman]

Did u change it back afterwards 

[Madihakhalidof]

It's been days and days to resolve this. Like really Google? You were everything to us and now just disappointment. 

[Msfr_saleh]

Msfr saleh

[Stelica]

 Hello, I'm back with a clarification, I searched to see if anything was solved and I saw that I can project the image from my phone to the TV but when I wanted to watch a movie on Netflix it doesn't connect. It knows it's connecting but it doesn't project anything. What could be the cause? 

[Arvind23]

Yes, it is now working. Thank you so much. I believe we all will not face this issue soon and certificate would have long expiry date

[jesternomad]

I did a factory reset, but the solution that a user posted on Reddit to enable setting the device up again, which worked for me (Chromecast Audio):

- Set mobile device system date to 7th of March

- Open the Home app, and go through the Chromecast setup

- Once finished, reset the device date to automatic

Streaming still doesn't work, but at least the setup is done, and ready for the update from Google.

[Nmr1979]

I've reset my device to fabric. 

Hiw i fixed it. Manual set date on your phone or device on march 8th. Install your device again. 

Once you did this, it will be able to update. 

Worked for me. My gen 2 is back! 

[Irancwb]

O que foi feito? Mudaram o sinal? 

Agora jogo ele fora? Não presta mais? Me ajudem!

[bjgraham]

Thank you. I am now able to connect to all three of my Chromecast Audio devices. I needed to unplug them, wait a minute and then plug them back in to power. The devices reconnected to WIFI and then it seems they "updated" (after connecting to WIFI the indicator light blinked orange a few times then turned white). I could then "see" them as active on my Google Home. I am now casting my music to all of them.

Cheers.

[lisabella]

A few minutes ago I unplugged my Chromecast Audio, wait for 2 minutes and I plugged it again: it works!!!!  

[Laetitia35]

Le problème dure depuis plus d’une semaine quand même ! Il serait peu être bon de faire rapidement quelque chose non ???

[mlauri24]

Hola google! Restablecer el dispositivo es lo que primero se hace cuando no funciona. Entonces deben empezar por solucionar urgente este problema. Pueden enviarme un chromcast 4g google tv, en compensación. Y resuelto el problema. Cuentan con mi mail. 

Saludos  

[Barbara84]

Me sumoooooo!!!!

[Aldimenezes]

Cabei restaurar o meu para configuração de fábrica podem me ajudar 

[Sergei777_]

Sí ya restauré la configuración de fábrica pero hace una semana que no funciona y estaba funcionando bien por favor si me lo pueden solucionar gracias

[Quicktime]

Thank You

[jc311]

It's been a few days, updates yet?

[Luckyvis]

Just ran the update (the Netherlands, EU). Works fine again! Thanks.