Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

             Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Geoffsgettingma]

Yes I've made the same mistake now I can't get it tox connect to the internet 

[Jenny7]

Vi har inte fått nått mail. Vi fabriksåterställde våran innan ni gick ut med information om att man inte ska göra det

[Antje]

It works again!!!! Im from Germany...I did a reset (Chromecast 2) and nothing works anymore...so i put the date of my mobilephone  ( Android) to the 05.03.2025 and i could conected my Chromecast. Of course i put the date Back correctly...But it said since this morning, not the same Wifi...Now, all works.

[Anonymous]

We are past the next few days as your msg is 5 days old - when will the product start working again

br

[Chrisbear]

mINE JUST RESET AND RESTARTED AND NOW IT WORKS AGAIN...tHANKS gOOGLE

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling out a firmware update fix yesterday.

[Buscolady]

Okay... if not fixed by Monday,  I'm going to go with Roku.

[johnnyzero2]

Google started rolling at a firmware update fix yesterday. Read the status update pinned at the top of this page.

If you've already done a factory reset, you'll need to do this procedure in order to receive the update. Easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Ganesh99]

It's obvious person facing not connecting issue had done factory reset initially.After not resolving issue they tried to check support which had put warning not to factory reset device.

I need to ask you when will we getting update for device which got factory reset.And it's very much obvious to raset device before check Google nest forum.ty

[johnnyzero2]

    Easy fix. Just do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Bas3]

The Chromecast-update just came though!

It will update automatically... 

At least, in The Netherlands! 

[Rodge]

Now my Chromecasts are online in the Home app again (went offline 9th of March). Still can't cast to them!?

I can tell my Google Assistant on other devices to turn the TVs on and off so they are indeed online and connected.

[Anonymous]

"It has been nearly a week since the issue occurred, and we have yet to receive any updates. This lack of communication is unacceptable, especially since we still do not have an estimated resolution date. We require immediate clarification on the status of the issue and a concrete timeline for resolution."

[johnnyzero2]

Did you read the update status pinned at the top of this page? Google started rolling out a firmware update fix yesterday.

[Raabn]

Already reset Chromecast, took you like 5 days to send an email that said do not reset, and reddit was faster than you..

[johnnyzero2]

                Easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Apambalbo_45]

Ainda não consigo configurar, vejam isso rápido 

[Franci84]

Quanto tempo ancora ci vorrà per risolvere un problema così.?

Impossibile tutti questi giorni per aggiornare un vostro servizio.

[Elisa2]

Io ho ripristinato il cromecast purtroppo e non funziona ancora nulla

[OneandOnly2025]

***Follow the link, it has worked for me everyone. You do need to set the date back on your mobile device. Read the instructions.   Wait and be patient. Chrome cast will automatically do a reboot. I hope these pics help. 🙂 

 

 

 

 

 

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[AnaMaria121]

Muito obrigada segui oq vc falou deu certo. 

[SEMPER]

Quando isso vai acontecer, já estou a mais de uma semana esperando resolverem esse problema... 

[johnnyzero2]

Read the status update pinned at the top of this page. 

[Ivanzarandona]

Cuando se soluciona el problema de chromecast, la comprr pra poder utilizarlo, si ya no va a funcionar pues les pido el rembolso del efectivo o me xen otro producto, licenciado ivan zarandona voy a ir a profeco para iniciar una queja buen día 

[Cente]

Algunos libros deberían leer los mánagers de Google.

¿Con esta ineficiencia están generando inteligencia artificial?

Estamos perdidos...

[Anonymous]

I did a factory restart before reading this post as that is part of the normal troubleshooting process. 

Can you please confirm what I am supposed to do now to get this to work?

Shame on Google, this is effecting so many users and its very concerning it is taking this long for a solution. 

[Anonymous]

Just set your phone back prior to March 8, you'll have to go into settings and manually set the date prior to this past Sunday, then go into Google home and reset up the Chromecast device and once the Chromecast device is connected to the Internet at that point you can go ahead and put the date back current on your phone. Now if you just unplug your Chromecast device and plug it back in it should reboot and will likely take the update to fix it.

[johnnyzero2]

I can't believe that Google hasn't pinned this information to the top of this page, for all the thousands of folks who have done a factory reset.

In any case, it's an easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Chriiiiiis]

If you already reset the device and can not set up the Chromecast, just change your mobile phone date a year back (24) and then art up the device with Google home 

[Rob242]

Yes!! It's finally working. I followed the instructions of changing your phone 1 day before the problem started. So I set my date to March 8th on the phone and then opened the Google home app. Followed the instructions and started to update. After the setup it started to cast again. Make sure to set your date back to automatic on your phone after setting up. Thank you to all the people on this forum for your help. And thank you Google for the updates. Take care everyone 

[sanrubmartin]

Es viernes 2.38 pm en Argentina, aún no puedo usar mi Chromecast 2, pese a leer que han resuelto el tema. No reinicié dispositivo 

[johnnyzero2]

Supposedly this is being done as a phased rollout, so it could be several days before the firmware update fix hits everyone's Chromecast. Patience.

[Barbara84]

Hola!! Yo soy de Argentina y acabo de enchufar mi chromecast y ya se actualizo y funciona!!! Yo no lo habia reiniciado.

[DirtyBiker]

When are you going to fix my Chromecast?

[johnnyzero2]

Read the status update pinned at the top of this page. Google started rolling out a firmware update fix yesterday.

If you've done a factory reset, you'll need to do this procedure in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Phil000]

I factory reset my device (Chromecast)  ,I  cannot re-setup my device , When are you going to resolve this.

[Nmr1979]

Set your phone's date manually before march 9th and re install your chromecast. 

[Anonymous]

Just set your date on your phone to something like March 7, 2025 you'll have to do it manually then use Google home to set up the device again it will connect to your Wi-Fi once it's connected to your Wi-Fi go ahead and unplug your Chromecast device and plug it back in it'll reboot and it should update.

Don't forget to set your phone back to current date.

[thegrobinson]

this worked for me!

Chromecast gen2, setup using iPhone 11