Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Greenland1]

Chromecast Gen 2 is now working again in Denmark. Due to a factory reset, I had to set the date on my iPhone back to March 7, reinsert the Chromecast, and the update started. It is now working flawlessly.

[Patriciaann1]

I was able to reset and am waiting to know when I will be a le to cast from my smart Android phone Moto g play to my TV so I can continue watching my shows from YouTube app. As I just paid for a subscription for premium and now it seems to be a waste of my money.  So please let me know when I will be able to use my cast. Thank you so much for all. 

[Ort]

Si pudiste configurar tu Chrome entra a la pantalla y busca arriba donde dice reiniciar no es un reinicio de fabrica.... Proba Pero si no, espera q se actualiza solo. 

[airton]

Minha paciência esta esgotando, isso me cheira incompetência!

[Anonymous]

I rebooted my Chromecast and it updated, yay!

[SBMB64]

@Anonymous How and what did you do?

[Zeuszore]

Set date to before 8 marts, on your phone ECT.

And try again.. With home app 

Then reboot all when done..

Work for me 👍🏼🙂

Kudos.. or better yet, rapidly

Thx Johnnyzero2

[mediamandan]

All three of mine are working as of this afternoon. 👍🏻

[Kahuna1987]

Update worked for me. After Factory-Reset i've set the Date on my iPhone temporaly to a date BEFOR 09.03.2025. After this i was able to reconnect the device to my WLAN. Update startet automaticly and now my Chromecast works fine.

[SBMB64]

@Kahuna1987 Could you please share on how to set phone to previous date?

[Siddzz]

If u r using iPhone go to

settings

general

time and date

[Cente]

son unos pobre payasos

[1976_The_BETTER]

It works now, after a week. ChromeCast updated and casting also, my info in Spain:

- Versión de firmware del sistema: 467165


- Firmware de Cast: 1.56.467165

 Now, please stop resend me by mail, all the replies of this post. Thank you.

[Tommeke79]

Datum van je telefoon manueel op bv 8 maart zetten en dan je Chromecast opnieuw instellen. Werkt weer!

[Siddzz]

I have factory rest my chrome device and it was not connecting to overcome this issue one of my friend advise to reverse the dates of the phone and try again guess what it worked.
And today as my device is connected to the internet it updated its firmware and now my device is working

[Betoraf]

Gente, yo lo solucione volviendo un mes a tras el teléfono y lo pude configurar bien, hizo un actualización, después la app Google Home se me colgó un rato así que salí y volví a la app y me lo reconoció, volví la fecha como estaba y ahora lo estoy usando lo más bien

[oitaus78]

Thank you. My chromecast is on starting from this evening. Romania

[AjoshiSql]

My Chromecast is now able to connect, thank you google 

[Anonymous]

Happy Greetings from New Zealand ... you've fixed my Chromecast devices ... so well done ... 👏 thank you!

[xiexiexiexie]

Thank you, googlenest team. My chromecast is back. Just a reminder to let the device connect to the internet to recieve the update.

[CAdB]

My unit works today, all well again it seems. Well done!

[Pdetomaso]

Cuando se diaponibllizará el procedimiento para volver a conectarlo?

[Nelicorn]

I just bought a new one because i tought mine was broken. And now even the new one dose not work.

[SBMB64]

@Nelicorn that stinks 

[Nest75]

You did exactly what Google wanted you to do (sales)

[Anonymous]

How were supposed to know not to reset it, when I didn't get this link until I did reset it and tried to reconnect it. Work faster, Google makes enough money to hire 10,000 people to fix this problem fast. I'm not buying another device so hurry the f up.

[Aaraays]

Successfully received update on my device  ! My device is live again, thanks

[Kurtmieville]

Is there a way to force the update?

[Zeuszore]

Funny how it worked perfectly for years, then last weekend in the middle of watching something, it broke down, nothing helped , then did a factory reset, then tried my other caster, same storie, now will not setup right, 

I can see it, but setup can't complete...

Never did a factory reset before..

How can something be working for some years, 

And then not at all??

Have a newer gen. 3 I guess,, work fine.. 🤔🤔🤯🤯

Feels like it's on purpose.. 🙂‍↕️🤔🤯

[Grazifauti11]

I’m one that performed a factory reset during initial troubleshooting…I just did what was recommended in the help tab of the Google Home app… Waiting for the solution, thank you.

[Anthony58]

My Chromecast 2 Gen have had the certificates updated and work fine. My Chromecast audio which I removed from home is being recognized but I get either "can not communicate with" or "can not authorize" Please advise

[Zeuszore]

How can it be connected??

When you can't setup the device??

[Cb14]

It’s finally working on my end! Even though I factory reset it multiple times (lol), it didn’t work until now. I’m not sure if changing the date on my phone helped—I did that two days ago and set it up, but it still wasn’t casting. But today, I was finally able to cast! 😊

[CidCampeon]

Esperando la solución porque al dejar de funcionar lo primero que hice fue restablecer valores de fábrica...

[KePa]

Having performed a reset, I could reconnect the Chromecast with Google Home (removed original, re-added the resetted chromecast) using my iPhone with date manual set to March 8 (thx to this advice). Google must have been rolling-out the solution, because without any further intervention form me (iPhone date set back to today), all is working correct and connected to Google Home (waited some hours).

[Momo5]

I set up my chrome cast to factory setting. Still not working, 3 days now, please fix it as soon as possible! 

[VillageMan]

I never factory reset my Chromecast audio but did remove it from Google home devices and I can't reload that currently. I've two other Google Chromecast audios that are working fine now as I never touched them having thankfully been one of the lucky ones reading the post not to do the reset but I'd already moved the one Google Chromecast audio from the home app by deleting the device and it won't reset it back up. Or it's not recognising it so I'm hoping that's the fix that still needs to be rolled out. 

For the rest of it thank you kindly for your help and thank you for restoring some of my audio devices I hope others are getting that resolved too and things are starting to work better for them soon.

[KrisDW]

Update successfully applied to 2 Chromecasts. Casting works again!

[VanessaP]

I performed a factory reset (they made an official statement the day after) but readed someone changed the date on his phone before march 10 and worked. Did the same thing and worked, it allowed me to connect to my wifi, install the device and after that (with patience) the download started and finished all. Works fine. Thanks to the user who share that in this forum, I know its not a proper solution but its a solution.

[Hnber]

Inform