Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Kymzee1123]

• Tried that did nothing 

[Huguis666__]

Por qué no avisaron antes que no había que reiniciarlo de fábrica ,ustedes piensan que yo me voy a quedar tan tranquilo y salir corriendo a comprar el último Chromecast?, es muy raro todo, esta situación no me cierra 

[johnnyzero2]

This will fix it:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jhonica]

Mas eu já resetei

[johnnyzero2]

Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Sarahyazji]

It works, thank you 

[Sophie6474]

I reset my device when it didn't work so please i need that instructions to set my device back!!  because I can't use it now 😞

[johnnyzero2]

     Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[GSS19]

Mine wasn't connecting to wifi either.  I did factory reset after reading instructions elsewhere.  I need to know how to fix the issue.  thank you

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

<span;>I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date.</span;>

[Ellyell]

I used the change date to before 8 March on my mobile and it’s all connected and working….. Can’t find the person who posted this fix to thank them! 

[CarolaSilva43]

Hello, 

Thank you, this recommendation worked for me, thanks.

[Angela6]

Eu restaurei as configurações de fábrica. O Chromecast reconhece o Android e mostra o código de pareamento, mas o app Google home não autentica.....

[johnnyzero2]

      ***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Uzz75]

A few data later and The problem remáis. Very dissapointed!

[ME67]

c'mon man society doesn't ask much of you guys doesn't it? I just want to able cast a movie from my phone while im chilling up north in the cabin - get it together over goons 

[Orlando19]

Eu restaurei o meu e não está funcionando o que devo fazer?

[johnnyzero2]

     Do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[NKHQ]

Waiting 

[NeilBaggers]

I have been setting up a new WiFi router. Prior to this my chromecast audio device worked well. Now I can't connect to it at all. This needs fixing please! I have two chromecast audio devices and have built systems around these devices. Please please fix this 

[Jue1]

This was Monday and were now on Friday WTH, a fix or even a response would be nice

[Hannacir]

Ya funciona!!!!! 

[beasleyjarad46]

Thanks bro I been super busy with work and trying to get my self together were did you find in at BTW 

[johnnyzero2]

Read the status updates pinned at the top of this page. Google started rolling out a  firmware update fix yesterday.

[Ikpotokinemma1]

I'm trying to connect to a new wifi but it's not connecting at all. What should I do?

[Maxwel]

Foi restaurado o funcionamento 👏👏👏👏🎉🎉🎉🎉🎊🎊🎊

[Luigy]

Ficamos no aguardo e contamos com a atenção dos Srs.

Grato

[Melina76]

Gracias! Ya lo restableci así q espero novedades 

[Lcv]

Holaa! Cómo le hiciste?

[Simon1er]

Fixed here!  Thanks for your help

[Joel07]

I already reset one i have 3 all are not working 

[johnnyzero2]

For the one you factory reset, do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

Then, be patient. It could take as long as several days for the firmware update to be installed on all three of your Chromecasts.

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date.

[Lcv]

Ayudaaaa como mi chromecast no se conecta al wifi, que hago?

[EVB]

I have reset my Chromecast to factory settings. What now?

[johnnyzero2]

-> This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Lcv]

I did that but it doesn’t work 

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast.
I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : )
Set the phone back to the current date.

[Anonymous]

<span;>I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date.