Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

Cuando y cómo lo van a solucionar???

[johnnyzero2]

Read the status updates pinned at the top of this page. Google started rolling out a firmware update fix yesterday. It may take as long as several days for the update to hit your Chromecast.

If you did a factory reset it and you've been waiting for that specific solution, here's the fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Flore]

Quisieran que me informen cuando voy a poder usar mi crohm

[johnnyzero2]

Read the status updates at the top of this page. Google started rolling out a firmware update fix yesterday. It may take as long as several days for the update to hit your Chromecast.

If you did a factory reset, you'll need to do this procedure to allow your Chromecast to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Vini76]

To follow your instructions to reset my device I’m unable to use it anymore. I’ve just tried again and it’s not working 😩

[GSS19]

After I changed the date on my phone to before March 8.  I was able to connect my chromecast back on wifi.  It's all good and working. 

[thauan]

por que não presta

[sbharvey374]

I am sorry this response is in English but use google translate for this fix offered by johnnyzero2

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[rgaagun]

Puse el móvil a fecha anterior al 8 y pude volver a conectar al WiFi. 

Después de un par de días conectado al WiFi viendo fotos parece que ha revivido. Supongo que habrá llegado la actualización.  

[Vini76]

You forced me to reset to factory settings!!! Following your instructions and now you’re telling me I shouldn’t I have done so 🤨 leaving me without a solution 🧐

[johnnyzero2]

Nope. Here's the solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[COPainter]

Ours is up and running again.  Thanks!  

[Anonymous]

Hi, I have a Chromecast (2nd gen). Since the day it failed, my Chromecast hasn't shown any errors. Several TVs have simply stopped recognizing it, displaying a black screen. I haven't reset it to factory settings, and nothing seems to work. I haven't received any updates.

[sbharvey374]

Do you have access to the wireless router these devices are connected to?
Is so you can view what date the certificates are valid for via a web browser or router commands if you know the local router ip addresses.

openssl s_client -showcerts -connect <local router ip address>:8443
or use a web browser use the url format
htttps://<<local router ip address>:8443   
Then click on the icon to the left of the address bar, you can learn the date of the certificate.   You will see
if the valid date is beyond 3/10/2025.   
You can learn what your local ip address is by looking into your wireless router and using commands like 
arp -D
you can do things like power off a unit do an arp -D then turn the device back on see what address reappears.

[Anonymous]

Hello, I went to identify now that you have this problem and I reset my chromecast, how do I do it now?

[johnnyzero2]

Like this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Vcath]

I Just update my chromecast  and now it's ok, I'm in France . Charge and instal the update in 3 min maxi. 👍   

[Ametzker]

Segundo alguns sites, este erro já foi solucionado desde ontem. Por que continuo com problema de acesso?

[johnnyzero2]

If you did a factory reset as part of your troubleshooting procedures, then you'll need to do this to allow your Chromecast to receive the firmware update fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Leonardojulian]

Hola gracias pero lamentablemente cuando fallo fue lo primero que hice lo reinicie de

fabrica 

[johnnyzero2]

        ****Solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[sbharvey374]

I am sorry this response is in English, but follow this fix:

 https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[MLauraR77]

Yo lo configuré de fabrica. Ahora cómo hago?

[sbharvey374]

I am sorry this response is in English, but keep you device on while connected to your Wi-fi.

[Julie11]

Aguardando, até quando?

[sbharvey374]

Sorry response is in English but google is pushing out the fix in waves.   Make sure your device is online not in factory reset mode.  If you did a reset do this fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Arco]

Yo reinicie el aparato de fabrica y no puedo entrar ahora que hago?

[sbharvey374]

I am sorry this response is in English but keep your unit on your network.  The google server's will push out the updates.  At least that has been the response in the United States.

[johnnyzero2]

***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

I did a factory reset on one of 3 of our chromecasts. When the update was push to the other 2 I set the date on my iPad to December 24 and was able to recover the one that I factory reset. It then received the update and I can now cast to it……happy days! Hey Google don’t do it again!!

[Jonatas]

Olá, tem previsão de quando esta atualização estará disponível? Neste momento estou impossibilitado de utilizar o aparelho!

[johnnyzero2]

Read the status updates at the top of this page. Google started rolling out a firmware update fix yesterday.

If you did a factory reset as part of your troubleshooting procedure, and your looking for that solution, here it is:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

Is there any solution for those who have done the reset, recommended in your manual? putty?

[johnnyzero2]

Yes. Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

My chromecast and chromecast w/google tv are up and running again.  Wish Apple and Samsung would get their act together. AirPod pro 2 and Samsung TV incapable!!!!

[BRIVES]

There has never been a problem with Google Chromecast With Tv! 

[Caemc]

After the factory reset we are s#$& ! Maybe if the problem really is a expired certificate they will need to release a update for GoogleHome app to accept invalid certificates, and then we do the setup and afterwards release another version for Google Home app to "solve this created vulnerability"

[johnnyzero2]

Factory reset is not the end of the world. Easy fix, just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Roes]

Hello, dear Google.

I cannot connect the chromecast to my tv, i tried the app to connect it but it did not work. This happen 4 days ago, it was working but when i try to connect tv it YouTube, it didn’t do anything and it randomly said to get the app. Please help me to find ways it connect it back. 

Thank you Google.

[caiadop]

Sorry, I reset the device. Now I can't synchronised back again. Could you provide the instructions? Thanks