Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Francisco555]

Helo pidemariacampos

change the device date which will return to normal

At

Francisco 

[Minato2]

No responde 

[MarkoTata]

Shameless Tech Giant, abuse of faithful customers is unforgivable. 

[johnnyzero2]

What "abuse" are you talking about? Google started rolling at a firmware update fix yesterday.

[Gleice]

Olá TD bem ..então.... Eu não sabia de nada disso então redefini meu Chromecast como sempre q cai..mais dessa vez não voltou mais a conectar..e mainha filhinha autista está muito agitada sem os desenhos dela .os desenhos q acalma ela. Sou pobre não consigo comprar outro aparelho no momento e nenhuma tv smart,então peço q se tiver alguma maneira de voltar a funcionar pra minha filha eu agradeço muitíssimo 🙏💓

[johnnyzero2]

Yes. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

God bless you and your daughter.

[MarceloPereira]

O meu aparelho Chromecast atualizou e voltou a funcionar perfeitamente, obrigado a todos que colaboraram para isso 

[Cece74]

How long is this going to take to fix? 

[johnnyzero2]

Read the status updates at the top of this page. Google started rolling out a firmware update fix yesterday.

If you performed a factory reset on your device, and you're waiting for that specific fix, you can just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Lizandra31]

• Por que resto pegou geral e meu não pegou continuou a mesma ???

[johnnyzero2]

Did you do a factory reset as part of your troubleshooting procedures?

[heliojose]

Foi a primeira coisa que fiz

[heliojose]

O meu não quer conectar de forma nenhuma, já atualizei o aplicativo e nada

[johnnyzero2]

Did you happen to do a factory reset as part of your troubleshooting efforts? If so, then you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Alécio]

Foi restaurado para o original e agora não conecta mais. 

[johnnyzero2]

No big deal. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[rominna02]

i performed a factory reset, and it still doesn’t work, i’ll keep an eye out for a solution. thanks!

[johnnyzero2]

If you performed a factory reset, then you'll need to do this to allow your Chromecast to receive the firmware update fix that was released yesterday:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Brichter93]

Estou com problema de autenticação 

[heloradana93]

Boa noite! Meu chromecast foi afetado por esse erro de conexão. Como não sabia do problema acabei redefinindo para a configuração de fábrica. Gostaria que me orientassem como posso fazer o backup. Aguardo instruções!

[johnnyzero2]

Easy fix...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

I was one of the users who reset my Chromecast Audio which I have had forever.  I run the Chromecast through an old ONKYO amplifier attached to 3 DB Dynamics speakers and cast to 4 Google nests and 1 Google mini. I live in Australia. The good news is that this morning 15 March 2025, they are all up and running. I can cast to them all, change speaker names and add a group. Be patient and hopefully more of you will receive the fix over the next week. I could never understand why Google discontinued such a great produce. There is nothing that comes close. Especially cost wise. Google, thanks for getting a fix in place so quickly. Also, the posts from tchebb on reddit over the past few days were amazing and made thousands of us realise were not complete idiots. Thank you

[Sneh24487]

What a JUNK I bought. 

[Ivanalexis]

Demasiado tarde leí la recomendación de no reiniciar... Ya lo hice, y ahora que hago?? 

[johnnyzero2]

This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[lcgabriela]

ya se puede configurar chromecast????

[AlexiaGregorio]

I did a factory reset before I even knew what was going on, and now I see that chromecast is working again for many people but not for me because I did a reset. Please fix this as soon as possible.

[JESSIE4]

Estou na mesma situação! O meu não voltou

[johnnyzero2]

Do this... easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Sultana1]

Ik heb mijn chrome cast terug op fabrieksinstellingen gezet. 

Wat nu?

[johnnyzero2]

 ***This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[tinkuji123]

my contact and whatsapp no no is 7398201205

[JESSIE4]

O meu eu restaurei! Ainda não voltou 🤡🤡🤡

[johnnyzero2]

If you did a factory reset, it's not just going to magically "come back". You need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[SentaAPua]

Its unacceptable! 

[Chromecastsheet]

I have 4 Chromecast 2nd gen in My Home , 2 for wall projectors  and 2 for old tv, i'm really hating Google corp right now, how is it posible such a Big company can't fix this right away, 5 days and countin without any solution, this is a joke 

[johnnyzero2]

What do you mean "without any solution"? Read the status updates at the top of this page. Google started rolling out a firmware update fix yesterday.

[Mcvaladez]

I already did a factory reset - this is completely unacceptable my device stopped working - when will this be fixed?

[johnnyzero2]

As soon as you do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Flower1972]

Purtroppo ho già ripristinato le impostazioni di fabbrica