Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Gigaparms]

Same here

[aosii2512]

Bad News... I alredy factort reset.... what can I do now?

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Ulrika]

My chromecast connects to the wi-fi as always, but after 5-10 s, it shuts down. This problem started suddenly a couple of hours ago. Is it because of the new issue? I haven't done any factory reset. Just restarted chromecast and router. It doesn't help. 

[Gigaparms]

I didnt know i could nott restore to factory configs and i did it. 

Please let me.know what to do

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Nest75]

I have 2 Chromecast, both not working, I Factory rest one but not the other. Google fixed both of them without me doing anything

[KamiNando]

Ça ne fonctionne tjrs pas... malheureusement j'ai malencontreusement remis les paramètres d'usine..je n'avais pas lu cette page..

Que dois je faire?

[johnnyzero2]

Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Kaue]

Fiz restauração de fabrica no meu Chromecast  após pane 

Oque devo fazer agora

[johnnyzero2]

If you did a factory reset, then you'll need to do this to allow it to receive the firmware update fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Flower1972]

Sono riuscito

Grazie mille!

[Anonymous]

Mine started working again. Thank you.

We definitely need to be compensated somehow. 

[Sacha2]

I wish mine worked I did a factory reset and now I can't even get it to download on my Google home app

[johnnyzero2]

->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Ale-rojo]

Tengo dos Chromecasts y no puedo conectar ninguno.

En los avisos dicen no restablecer configuración de fábrica.

Podrian haber avisado antes!!!!

[johnnyzero2]

***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Tamrow]

My Chromecast Audio is working again!

[MarianaBI]

Buenas noches! 

Tuve problemas para reproducir desde mi celular a la TV A través de mi Chromecast. Consecuentemente reestablecí el producto de fabrica. Luego ví la noticia de que sugerían no hacerlo. Se que aún están trabajando en una solución, de todas formas me gustaría saber cómo proceder en mi caso, ya que supongo que nomdebonser la única en esta situación. 

Desde ya muchas gracias por su tiempo. 

[johnnyzero2]

Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Matuky]

La solución al problema es cambiar la fecha del dispositivo móvil con el cual estás configurando es decir yo puse 2024 y configure mi chromecast sin problemas y luego se actualiza solo esto funciona para los que restablecieron de fábrica 

[ViXN]

Unfortunatly i had already factory reset my device before knowing that i shouldn't. What can i do now to get my Chromecast back up?

[johnnyzero2]

     ->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[dolly21]

Ok you'll do this:

If you have an android phone, you'll go to the top right corner of your phone and tap the settings option, you'll tap on general management, then you'll tap on dare and time, make sure to turn off automatic date and time, then from there change the date once you've done that just go to Google home app and set up your chrome cast 😉 

[Huguito]

Hola a todos hoy probé lo que un usuario dijo y funciona cambien la fecha manual a su teléfono y coloquen una fecha anterior  a7/3/25 y intenten conectar con home el dispositivo se conectan luego se actualiza y listo vuelven a poner su fecha automática y solucionado suerte saludos

[dolly21]

Yo tambien hice lo mismo y si funciono!!!

[Ravi7]

Now working  Thanks

[Cjveradiaz]

Les comparto lo que hice y me funciono, inténtelo puede que les sirva, puse la fecha de mi celular en 7/3, vuelven a instalar y se va a actualizar y solucionado 

[dolly21]

Como lo pudistes hacer?

[Dikard]

Meu Chromecast parou de fazer transmissão para a tv e pediu atualização mas agora não consigo nem transmitir nem atualizar

[Xochitl1970]

Queremos conectar el dron y no nos da este nos dice que no hay conexión se queda ahí nada más como que lee y nos dice que no fue conectado ya se ha recetado se ha reseteado varias veces

[Sandro25Santos]

Olá, 

quem fez reset no cromecast, já tem várias postagens de como resolver a nova conexão, irei reforçar aqui.

• 1 no seu celular desligue a data e horário automática e volte para o dia 8de março, assim você conseguira fazer a conexão do cromecast na tv, mas ainda não fará transmissão, esse passo é importante pois só assim o Google irá conseguir atualizar a firmware do cast. (Verificar no Google home em configurações e versão)

2 se conseguiu fazer o passo acima aguarde até sua firmware atualizar para a versão 1.56.417165, estando já com essa firmware instalada volte a play story e desinstale e reinstale o Google home e a magia acontece, pra quem ainda está com a versão de firmware anterior aguarde a atualização do dispositivo, mantendo ele conectado a internet e ligado, mas nada disso acontecera se não fazer o passo 1.

Forte abraço.

[Yoann13]

Hello, 

i need help i have reset my chromecast gen 2 4 days ago and i heard about the problem with chromecasts gen 2 so now i have reset everything and nothing works anymore. Can someone help me out please. If it’s possible in dutch or french ? Thanks a lot 

[olguinpls]

Hello, If you had unfortunately factory reset your Chromecast during this issue, go to your phone Date&Time settings and turn off automatic date set, manually change the date to March 7, 2025. Now try to set up the Chromecast again and it should work again.

[Yoann13]

Oooh that’s nice it worked very good out thank you very much for the infos.

i wich you a great weekend 

Thank You very much 

[johnnyzero2]

*** Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[LucasRamone]

Y? Ya pasaron 5 días y los que reiniciamos el chromecast seguimos sin solución alguna!

[johnnyzero2]

Just do this... easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Luci76]

Me funcionó en Iphone en 2 dispositivos:

1- reestablecer la fecha a 6 de marzo 2025
2-iniciar la conexión desde google home, 
3-una vez que esté tratando "de conectar con la red wifi" desenchufa la alimentación del chromecast y vuelve a enchufarlo a la corriente eléctrica.
4-cuando el chromecast se conecta nuevamente pide la contraseña de wifi y comienza a actualizarse.