Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[DanielleMez]

How long until you give us a fix for those of us who followed Google directions to factory reset? I have to useless  Chromecasts atm. 

[gmv]

Ooops I performed a factory reset already (a thousand times, btw)... How will you contact me? When? I'm waiting 🙂

[Jootje69]

* zet de datum op het apparaat waarop je Google-Home-app teruggaat naar 1 maart

*ga vervolgens naar de Google-Home-app 

* zoek en verbind je chromecast 

* zet datum van je apparaat terug naar huidige datum

[R_A]

Não estou conseguindo conctar na tv 

[JJJ12]

I've reset my Chromecast, which is the standard solution when it doesn't work. Please fix it soon

[Suenilton01]

Verdade é o que também espero 

[Lizzyd121]

The work around is to reset your phones' date to earlier than 8 March 2025. Run Google Home and add your device. You should follow all prompts. If you are in an area that Google has rolled out the update, you should see an update progress bar on your TV and the Chromecast will probably power reset twice. Don't forget to reset your phones' date. Open Google Home, see if your device is listed.  Open you Streaming App on your phone and test casting. Goodluck.

[Jootje69]

* zet de datum op het apparaat waarop je Google-Home-app teruggaat naar 1 maart

*ga vervolgens naar de Google-Home-app 

* zoek en verbind je chromecast 

* zet datum van je apparaat terug naar huidige datum

[Hugopinheiro]

I already reseted the device before I knew that was a general problem. It's going be any issues because I reset it?

[Lizzyd121]

The work around is to reset your phones' date to earlier than 8 March 2025. Run Google Home and add your device. You should follow all prompts. If you are in an area that Google has rolled out the update, you should see an update progress bar on your TV and the Chromecast will probably power reset twice. Don't forget to reset your phones' date. Open Google Home, see if your device is listed.  Open you Streaming App on your phone and test casting. Goodluck.

[Rorykeats111]

Thankyou Lizzy this worked I love you 😍 

[Siocitar84]

Não consegui voltar ainda, por favor me Ajude pelo Amor de Deus🙏

[Leide2509]

Não consigo configurar o Chrome 

[JuneEtta]

I have done everything that has been said to do and still nothing. What else can I do?

[imruvce]

Thank you google . It working now 

[mariorossi]

perché ringrazi Google è Google che deve ringraziare noi

[Sacha2]

My chromecast stop working  I did a factory reset and now it keeps saying can't authenticate the chromecast.  so I can't even add the chromecast back in my Google home app. HELP PLEASE

[Febi]

Hello Team, Thank you for the fix. I had performed a factory reset, however, setting the date manually on all the devices I tried connecting to the chromecast from worked. Also, I didn’t turn off the device or the Wi-Fi for the whole day yesterday. Thank you for all the efforts taken on resolution.

[dany3008]

For those of us who set the factory date, the solution is to set the date to March 8, 2025 on the phone, go to home(google) and configure the Chromecast v2 for about 10 minutes. When the configuration is finished, the update is installed automatically. I configured the time zone of my country (Bogota, Colombia) at home(google) and then restarted the device by disconnecting it from the power and reconnecting it and the firmware was installed automatically.

[dany3008]

para los que establecimos de fábrica la solución es colocar la fecha al 8 de marzo del 2025 en el teléfono entrar a home y configurar el Chromecast v2 a 10 minutos más o menos cuando se termina de configurar se instala la actualización automáticamente, yo configure en home la zona horaria de mi pais (bogota colombia) y luego reinicie el dispositivo desconectando de la energía y volviendo a conectar y se instalo el firmware automáticamente

[BliTzer]

Hi,

After trying to set my CC back up mine keeps saying couldn't authenticate your CC device?

[Sergio1988]

Gracias agradecería una pronta solución a este mail # muchas gracias 

[Kneth]

This morning, 15th March 2025, around 08:45hrs local time, I got the update here in Srilanka and my Chromecast 2nd Gen is back to normal. 

Thank you very much Google. By the way,  I did not factory reset my device.

[Vicki2]

I not only rebooted my device but clicked forget this device, hoping to re add it to fix the problem. Is there a fox for this?

[xxthexx0nexx]

If you have factory reset your Chromecast, set your phone manually to march 8th and you can set it up like normal. Once it is set up, your device will get the firmware update! Don't forget to change your phone back to the current date afterwards!

[Arindam1]

I did factory reset and now home is unable to connect to chromecast.  Please help 

[Anonymous]

Another member suggested changing the date on your device.  I changed mine to the 4th March, had also factory reset my device.  I'm now up and running and watching Loki.  Can't find the original message but it worked.

[deejerox]

Guys come on! Bricked millions of devices. Hurry up and fix it!!!!!!! 

[Jammilla]

quindi quali sono gli step da fare dopo il factoty reset?

[ESIJ]

I have one Chromecast which has been affected and one that worked through the week.

But now the one who were affected, works and the other has now problems.

[LinaVD]

I still can't use my chrome cast. I hope you can fix it soon.

[Jeetu672004]

Thanks for the info, however,  is there any timelines by when we can expect the fix where we reset the device to factory settings?

Regards 

[Anonymous]

I had reset the chromecast to factory settings. Google Home could no longer find the chromecast. I set my phone to March 8. Then added the chromecast again with Home. The chromecast automatically updated. After the update everything works properly again : ) Set the phone back to the current date.

[AnitaK]

Por favor! Hagan algo ya, para los restablecidos de fábrica! Es una locura! Mañana hace una semana ,a mí el mensaje que me pone es error porque dice que mi iPhone no tiene la red local activada y no es así! Está todo ok

[BigArthur]

Thank you for sorting this.

[Wilma2]

Chromecast is working! Yesterday I set back the date to 7 March and I just "saw" ny chromecast on line in the Google Home app😁

[ErikLassche]

I do not know how to check the firmware version since I can not add the device to my Google Home App.

The problem continues. I have already rebooted the device, but to no avail. 
This really sucks. What to do?

[Sarahyazji]

Have you tried to change the date on your mobile phone back before 8th of March?

[truus22]

Dank voor de raectie Sarahyazji. Ik heb nog nooit de datum op mijn mobiele telefoon veranderd. 
Cor

[AurelioValle]

Tenho 2 dispositivos. Um voltou, outro não. O que voltou não cheguei a fazer o reset. Esse que não voltou não voltava se jeito nenhum, daí tive que tentar o reset. Continua sem conexão à rede Google.