Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

Did you do a factory reset at some point?

[Ort]

Para los q restablecieron de fabrica el Chrome hagan lo q hice yo, vayan a configuración del celular cambien la fecha de calendario a 8 de marzo y dejen así, luego entren a la app de Home y configuren el Chrome se va a conectar al tv capas le dice q no se puede trasmitir, Pero esperen, yo lo hice anoche y lo deje así pero ya configurado sin desenchufar el aparato la actualización se hace sola al chrome se me acaba de actualizar solo y empezó a funcionar 

[Huepaz]

Pero en en iPhone no se cambia la fecha así de Facil 

[EdUlloa]

Si. Así me funcionó, cambiando la fecha

[Adam099]

Men we

[Ort]

Ya se actualizo mi Chromecast 2 gen 🥳🥳🥳 gracias 

[Va21]

O meu tbm deixou de abrir ... O meu primeiro passo foi restaurar.. mais infelizmente sem sucesso.. aguardo soluções..obrigada 

[johnnyzero2]

Sounds like you did a factory reset. If so, then you need to do this procedure:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Kris1212]

Ok that worked for the one I factory reset but the others still aren't working. Should I do the same to them?

[Anonymous]

Tienes que cambiar la fecha del móvil 

[Huepaz]

En un iPhone? Cómo? 

[johnnyzero2]

-->>  detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[ajsamit]

When do you mean by as soon as possible?

[Nandkishore]

Updete 

[Renato_Forlano]

avevo ripristinato a livello do fabbrica il chromecast 2. Poi come qualche gentile collega ha suggerito ho cambiato la data sullo smartphone (impostato 14/2) riprovato a fare collegamento, ha fatto l'aggiornamento ed è ripartito. Grazie a tutti. CIAO

[Rosemilano]

Ciao Renato, avevo rimosso il dispositivo dall'app come tentativo prima di sapere del problema generalizzato. Ora avendo letto ho aggiornato Google home ma continua a non rilevare il Chromecast, tu sapresti dirmi come fare? Grazie 

[johnnyzero2]

-->>  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Andoy0000000]

My Chromecast just got updated today. I noticed that it’s updated by itself and is now working again after the update was completed. It rebooted after the update and is now 100% working. Hopefully, Google will not make any mistakes again or maybe send a communication first before doing anything. It worries me as I thought the problem was our TV, but it turned out the Google Chromecast firmware was the issue. Nevertheless, it’s now fixed and working.

[Wsf]

What do we do when we did the factory reset?

[johnnyzero2]

It's an easy fix. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Hotrod9974]

Yeah good question 

[dsw_1234]

I followed Google's trouble shooting guide when both of my Chromecasts stopped working.  So guess what I did,  A Factory Reset as advised by Google.  Now I receive an email from google pointing to me here, where they tell  me NOT to do a Factory Reset, a bit late perhaps.  It would be nice of them to acknowledge that a lot of users will have done a factory reset already upon their advice, but clearly any admission of fault is beyond them.

[johnnyzero2]

If you've already done a factory reset, it's not the end of the world like Google makes it sound. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Mauricio64]

Vcs podem mandar a instrução no meu email PF, não está funcionando 

[aclaudiascruz]

Mauricio, o meu voltou hoje. Faça o procedimento abaixo:

Repost johnnyzero2

For all the factory reset people who are freaking out and asking "what do I do now?", this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started pushing out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 8 or earlier.

2) Use the Google Home app to re-setup your Chromecast. You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Also, you can change your phone's date/time setting back to Auto now.

3) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

[PattyChris]

Deu certo! Obrigada. Genial

 

[Anonymous]

ça fonctionne!! merci beaucoup !

[ivanleontru]

How many more days will you require to do or generate a solution for that problem?

[Wilsonc86]

If you change the date on your phone to two weeks ago it will allow you to update it. Once updates change your date in your phone back to today’s date. Worked for me 👍

[Jaymak1]

How do you change date? It is set automatically.

[pedroMancuso]

Worked here for a factory reseted chromecast. Thank you!

[BeeTD]

Thank you so much! I’ve been trying for days to get my stuff to hook back up with my account after I did a factory reset on both my chromecasts.  I still can’t stream but this definitely helped set it back up! You are awesome and appreciated 🙏🏽

[Jaymak1]

It’s not possible to change date and time on iPhone. Can we? 

[Betove]

Zowie8888

[MaHaHo]

Yes, under general setting go to date and time and switch from automatic.

then you can set the date.

Worked for me !

[Rikujalmari]

Vamos! Why didn't Google inform about this fix right away...well I'm glad you did 👍🏼 

[Zowie8888]

Thank you so much! You are a legend!

[MTalha]

i exactly did this and it works great for me. from Pakistan

[GoogleNestTeam]

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

[Ronaldo13]

Aqui voltou, funcionando perfeitamente 

Brasil