Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Andresickmann]

Aqui não como vc fez?

[Laliisoiza]

Lo reinicie el lunes y no me anda 🤦🏼‍♀️

[Huguito]

Cambia la fecha de tu teléfono posterior al 07/03 lego configura el el dispositivo y se actualiza 

[JJTC09]

Hice lo de la fecha y funciono

[Anonymous]

Está ok !! Valeu 

[Msouza]

Funcionou perfeitamente...

Muito obrigado!

[Gustavo77-Sla]

COMO HACES PARA CAMBIAR Y CORREGIR TODO. POR FAVOR ME PODES INDICAR BIEN.

MUCHAS GRACIAS 

[_AndressaPaula_]

Vc fez reset quando parou de funcionar? Eu fiz e ainda não voltou aqui. 

[AurelioValle]

Deu sorte. O meu continua fora. 

[Anonymous]

The Google troubleshoot site still recommends a factory reset...

So unbelievably annoying that I've trusted the Google support docs

[JeffCortes]

Yo tambien 

[Wilsonc86]

Change your date in your phone to before the issue began. It allows you to update. Once back updated you can change your date back to todays date 

[Dutch_J]

This one worked! Chromecast has been able to connect and update after being connected with wifi. Thanks!

[MRubio]

Perfecto ya he llegado la actualización al Chromecast (2.ª generación): Versión de firmware 1.56.467165

[ignorp]

Seems to work if you set the date to 3/7/25, setup device and return date to today... this is if you factory reset you device....

[ignorp]

Change date on your phone, setup from Google Home add Device and reset date on phone...

[BRIVES]

A future date?? 

[_AndressaPaula_]

No! 2 days before the error.

[Wilsonc86]

I changed mine on my phone to two weeks ago it updated the chrome cast and then changed the date back to todays date 

[_AndressaPaula_]

It’s worked!!!! Thank you so much! You’re an angel! ❤️❤️❤️

[Nanna920]

Where do I change the date?

[rgaagun]

You have to change the date  in your Phone to 8 march for example. Then configure your chromecast again and let it in wifi status and wait for  Google update. 

[Per57]

How do i change date in my phone 

[Pranv]

In the phone settings 

[Mônikinha81]

Como fazer isso manda o passo a passo por favor 

[_AndressaPaula_]

Troca a data do seu telefone para o dia 7 de março (data que o aparelho estava funcionando). Vá nas configurações do seu celular. Feito isso faça a conexão do Chromecast normalmente. Ele vai atualizar automaticamente. Depois disso vc troca pra data atual.

[JeffCortes]

Me sirvió, muchísimas gracias 👌🏻.

[Divya77]

I did still its not working what to do 

[Afrancol]

Great, that worked perfectly. Thank you from Italy

[Stelica]

thank you to the team that worked to make chromecast functional. I mention that the device came to life again and works. I mention that I accidentally reset the device but I solved it with the method of changing the date back to 08.03.2025 so I managed to reinstall it, and now it works. thanks once again to those who were involved in solving the problem 

[Diana5]

Mine is still not working 😕! I don't know how to change the date 

[ignorp]

Change date on your phone, setup from Google Home add Device and reset date on phone...

[Anonymous]

What device are you using to view streaming app?

[Quentin1397]

Bonjour 

6 jours et toujours pas de solution pour ceux qui ont suivi la page d'aide disant de réinitialiser...Les félicitations s'imposent ! 

[gi70]

Too late, I already factory reset my device and I'm UTTERLY angry at this. You have no idea on how impacted I was since I work with cinema distribution and work watching the titles in order to nationalise them, it's hard to watch a feature from computer screen! I truly hope you guys can be more didactic on your communications about your bugs, bear in mind not everyone understands well terms and stuff from tech niche as majority of people nowadays especially those ones who buy your stuff. I'm deeply disappointed at Google right now. Feel like a stupid. 

I'll be waiting for the fix instructions for those who decided to factory reset, just hole it won't be a sphinx's enigma!

[Condor]

Try this: On your phone manually change the date and set it to march 8 (prior to the issue). After that use the Home app, and in devices use the key  add +,  it will look for your chromecast, if it finds it (normally it does with this procedure) I advise to enter your WiFi password manually, and answer  "not at this time " to the other questions, it should connect the Chromecast to your wifi. As soon as you see the clock back on your TV screen, it means it is online. Then is a matter of time to receive the patch. Today march 14 many users have reported they have already received the update. Leave the Chromecast on and wait since it can take some time. I advise to unplug and plug it back after 30 minutes if it has not been updated automatically, in order  to force the update. Good luck

[Ellyell]

Have just done this and it works! 

[Hierocles]

Thank you for your clear explanation, it works!

[Gelson]

Obrigado pela dica de alterar no manual a data fora do automático.

Resolveu. Consegui.

[pkpoppy]

Worked! Important part is the manual wifi part! Tu