Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[gamhay]

# recover access 

[amedrado]

Thank you Google for **bleep**eeng my chromecasts. Please, un**bleep** my chromecasts. I paid it for you to crack it? For the love of god

[jnhayter]

Should would be nice if this would get fixed.  Almost a week is ridiculous 

[NOAB]

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[Alexis13]

Tengo el chromecast reseteado de fábrica y no va, ya hay alguna solución? Ya pasó una semana... 

[tkevans0615]

Booted up both of mine today, to the photo displays, and left them for several hours.  Sometime during the day, both got the update, and are working again. Thanks.

[MT72]

All fixed, thanks folks!  I had done a factory reset but the workaround of setting date works on two CC-Audios...

[Ben26]

Is it still down. We already factory resetted it becuase we didn’t know there was an outage. 

[RuloSgo1]

mi equipo ha sido actualizado y esta funcionando..............Gracias.....gente tengan paciencia...la actualizacion les llegara ppronto

[einceman]

When will be resetup wrongly factory reset device?

[Anonymous]

Now. 

Set the date in your phone back to March 1st, then set up Chromecast per normal.  Then it will recover the new firmware. 

[Rcook52459]

Thank you it worked

[Rcook52459]

Why did I buy this when it doesn't work. Said in your instructions to factory reset.now won't install.refund money if your product doesn't work 

[Anonymous]

Using your device (e.g.: Android phone or whatever you have the Home App on), change the date to March 1st. Then add the new device to your home per normal. It will find it as a new device and it will connect to the network and internet again. Then it will get the new firmware when it rolls out. 

[FerEllena]

Hay alguna novedad respecto a que hacer los que reseteamos el dispositivo?.

[Davidoff]

Danke,endlich nach dem Update funktioniert das wieder richtig... Mal gucken wie lange wir unsere alten Geräte noch benutzen dürfen/ können... Ich zumindest gebe keine 120€ für ein streaming Gerät der neuen Generation aus... 50€ für mein altes Gerät war teuer genug... Und da ihr ja 100000 verkauft habt, habt ihr ja gut verdient damit... Somit finde ich es nur gerecht die Geräte am laufen zu lassen, nicht mit der meistens Software aber wenigstens zum streaming vom Handy zum TV. So ist man nicht gezwungen ein neues TV zu kaufen .. nochmals danke auch wenn ich viel geschimpft hatte, hat aber auch viel Frust gekostet und hatte relativ lange gedauert der fix

[Beha]

Kekmananya? Lama kalee

[Anonymous]

Hi there,

My chromecast only works when paired with youtube on my phone, but it doesn't recognise other apps? Please advise what to do as I have carefully followed the standard advice from google?

[MsDizzie58]

Fantastic! Thankfully I didn't do a factory reset on my pair of Chromecast Audio dongles, but I did leave them powered up for the fix (certificate update). They were back to "normal" after I rebooted (off/on) them, so that Google Home could reconnect to them.

I was one of those that did a factory reset before we were told not to on the Chromecast V2. I managed to get it fired backup by changing the date on my phone prior to the "incident". When I read that a fix was on its way, specifically for those users who hadn't done a factory reset, I thought I would have to wait a bit longer. I was pleasantly surprised that by chance I powered up YouTube, selected Chromecast and we were back in business 🤓

[gillopez]

Hello,

Do I have to update the Google Home app? Or will the fix be transparent? (I mean, do I have to do anything to get the fix?)

[Anonymous]

No. If it's on the net, just wait. 

[apaulamartins]

Pessoal para quem restaurou o sistema:  Altere os dados momentaneamente do seu celular nas configurações de data e hora para o dia 8 de março ou posterior, e após isso, tente se conectar com o Chromecast através do aplicativo "Google HOME".

[Hannacir]

Desespero como muchas personas y reinicio el Chromecast a Fábrica. Luego me entero de todo lo que estaba sucediendo con el certificado y actualización. Espero que no se tomen mucho más tiempo, en reparar algo que debían haber sabido que sucedería. A esta altura de la informática  e IA, esto nunca debiera haber pasado. El tiempo es oro y nos extraña que habiendo pasado tantos días, con la cantidad de expertos que hay en el mundo, todavía no haya una solución. Nos resta esperar. 

[MrRoar]

Thanks a lot! My chromecast audio is working again! Despite my factory reset. I have set back the date of my Iphone to 8th of march. By doing this I was able to set up chromecast again and connect it to my wifi. After some hours it worked again! So it can live happy ever after for the next 10 years... at least.

[Dk04]

The issue has been fixed on my chromecast.I am able to cast now.

[Zeuszore]

Johnny can fix it.. Google can't???.

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[silesan]

Can I do something about The chromecast4087?

[Anonymous]

Using your device (e.g.: Android phone or whatever you have the Home App on), change the date to March 1st. Then add the new device to your home per normal. It will find it as a new device and it will connect to the network and internet again.

[Faisal03]

How much time will it take? For the ones who have restarted their devices

[sbharvey374]

There is a fix offered by user johnnyzero2
Do this fix
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro
Leave your unit power up on your local Wi-fi network. It takes time for the google server to update the device

[vw53a]

I had done a factory reset earlier (right before I found this place telling me not to do a factory reset - facepalm) and managed to do a clean but incomplete setup, by setting the clock on my phone to a date prior to March 8th. This evening (March 14th, CET) we suddenly could connect and stream on the television again. Thanks for solving it. I hope it won't happen again.

[Lodgie]

Thanks google team, got my tunes back, love you - ignore all the nob heads on this thread as I’m sure you do 😘

[Kymzee1123]

• So how long?? I’m paying for streaming sites I can’t use and crap tv 
•  

[apestronaut]

The CC that i didn't reset is back up and running. The reset one is still showing stock pics and unreachable by Google Home app

[Hannacir]

Ya funciona!!!! Gracias 

[Dom369]

Does this mean if you did a factory reset it may work or it definitely will not work?...... The "may" in the post FROM Google implies it might work? 

[sg-01]

For a device which was factory reset, the solution is to change the phone date to before March, 8 and perform the setup.

[Anonymous]

Using your device (e.g.: Android phone or whatever you have the Home App on), change the date to March 1st. Then add the new device to your home per normal. It will find it as a new device and it will connect to the network and internet again. Then it will get the new firmware

[Juca]

Que demora isso é falta de respeito com os usuários

[JuniorRM]

I'm in...finally! It could work! Now seems everything has been fixed