Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[cesarsimanca]

Gracias me funcionó, pero no me hizo falta desconectar el Chromecast de la electricidad, solo coloqué la contraseña del wifi y se comenzó a actualizar solo.

[LeonardoDiego]

Por favor avisen cuando  lo solucionen en mi caso personal yo lo reinicie y todavía no funciona.-

[Derger2000]

• Hallo liebes Team von Google Nest, ich kann mich recht herzlich dafür bedanken, dass sie es sicher noch hinbekommen haben, dass mein Chromecast wieder lauft.  Ihr seid auf jeden Fall besser als ich gehört, nein! Ihr seid die besten! hatte ehrlich gesehen nicht mehr dran geglaubt, und deshalb ein großes Lob an alle, die Tage lang verdammt waren. Danke! 

@Derger2000 

[Otaibi12]

Doesn't work 

[Fafaa]

Es una vergüenza que todavía no hayan dado una solución. Son Google, no una pequeña empresa. Nunca más compro nada de Google.

[FreeSoft]

Recover Chromecast 2 After Factory Reset and Force Update

Hello everyone,

I managed to force an update on my Chromecast 2 after it was factory reset.

Below are the steps to follow:

Set the date on your phone to March 7.

Clear all data from the Google Home app by deleting its data and cache from the Android apps settings.

Open the Google Home app and sign in with your Google account.

Add a new device.

Connect to the Chromecast and complete the setup process up to the Wi-Fi step.

When connecting to Wi-Fi, it will appear to be stuck on "Connecting" and won’t connect, but in reality, the connection has already been established.

Unplug the Chromecast’s power USB, then try adding the device again and proceed to the Wi-Fi step once more.

In some cases, when attempting to reconnect, the device may restart and begin updating.

If it doesn’t update on the second attempt, repeat the process of adding the device again.

Eventually, it should automatically start the update process.

This method worked for me on two factory-reset Chromecast devices.

Warning:

If you turn off the device while the update process is starting, you may permanently damage it.

Perform these steps at your own risk.

Otherwise, wait for official instructions from Google.

[Black60Dog]

Thank you for the program update - it came through this morning [15/3/25 Australian Time]. Downloaded with no issue even though I had done a reset. Thanks for your help. 

[Cosaco]

No sé pudo autenticar el dispositivo 

[Milafranciscato]

Boa noite!

Faz 2 semanas que o problema ocorreu e até agora vcs não tem uma resposta! É claro que a maioria das pessoas q utilizam o aparelho, resetou, como eu fiz! Resetei a internet, a TV e quase resetei o celular, até entende q o problemas era no Chromecast.

Fico no aguardo para uma solução

Obrigada 

[ROSA3]

Hola todos, estoy leyendo que algunos Chromecast ya están activos.  ¿qué pasa con los Chromecast que fueron reseteados de fábrica?, ¿ya podemos reactivarlos?.

Ese es mi caso: El dispositivo que tengo es un Chromecast gen2 comprado en otro país, así lo estuve utilizando sin que me de problemas hasta el fatídico día domingo 9 de marzo que dejó de funcionar, y el mensaje era: ' El DISPOSITIVO FUE DISEÑADO PARA OTRO PAIS, ES PROBABLE QUE NO FUNCIONE'... era la primera vez que me salió este error.    Pregunta: ¿Podré reactivarlo?, ¿qué puedo hacer? ¿ya salió la solución para los Chromecast gen2 que fueron reseteados? 

[dany3008]

coloca la fecha antes de el 8 de marzo de 2025 de tu telefono entra a home y puedes configurar, inicialmente no te va a dejar transmitir desconecta la energía del chromecast y vuelve a conectar ya nada mas es esperar que se instale la actualizacion automaticamente, si te cargan las imagenes de espera es buena señal quiere decir q esta conectado a internet y te dejara actualizar pero es automatico te recomiendo colocar la zona de donde se compró el dispositivo 

[ROSA3]

Gracias! ... ¿sabes si el cambio de fecha funciona para iPhone?, por alli leí que algunas de las aplicaciones de mi celular podrían empezar a malfuncionar ...

[Cpadilla95]

Maybe this will help someone, I finally got my chromecast to work I was one of those people who factory reset everything… I changed my date back to March 7th, (I had tried this before and did not work) once I changed the date my chrome reset and updated. My chrome seemed connected because I could see Google photos but still couldn’t cast I changed the date back to today, unplugged and plugged back the chrome and finally it worked! Hope this will help someone!  

[JoRoxy]

What did you change the date on? 
how did you do it? 
cheers 

[Nachomona]

Change the mobile date…

[Cpadilla95]

Change the date on your phone or wherever you stream from!! 

[moviemaker]

Van de smartphone waar je mee gaat streamen 

[Anonymous]

I changed it March 1st. A few minutes waiting and it worked.

[Nachomona]

Me funcionó esta solución!!

[Rochi]

Lo hice pero no me conecta al wifi. Qué mas puedo hacer?

[Gueri]

Yo ya lo había receteado!! Porfavor ya solucionen el problema y no olviden poner las instrucciones para los que lo receteamos....me super urge!! Plis

[johnnyzero2]

  ->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Cristinagarri]

El mio sigue sin funcionar, no se puede conectar a la red WiFi.  Lo he restablecido de fábrica sin saber el segundo día sin funcionar. Necesito ayuda urgente 

[Gueri]

Si caray!!! Que esto????

[johnnyzero2]

  ***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Naia88]

How much longer is it going to take until the issue is fixed to use Chromecast?

[Adamtang]

Some user is fix yesterday 

[Retep1]

Still waiting,  what's taking so long? Will think twice about spending money on anymore of your products. 

[stk71]

unfortunately I did factory reset my Chromecast but there is still a way to get it back up and running since Google rolled out the fix! follow these steps:

Disable automatic time and date and then set your device date to anything prior to March 9 2025

Disable the data option on your phone (this will ensure you connect to the Chromecast temporary wifi during setup)

follow the setup instructions on Google home app - note : I hate to turn off wifi on my phone and turn it back on to get the Google home app to connect my Chromecast again

[Netty3]

How long will this be down for whats the reason it happen .been down since the 11th of march 2025 .please have me know regards. 

Ann

[Mw7777]

Hi, i ve been some days without service. When this will be solved?

[PlagueSD]

Yay!! I can stream again!! Issue has been resolved!! 

[gvkris]

Now it's working,  Thanks.

[Luis73]

Hola mi Chromecast no funcionaba y lo reseteé.  Espero instrucciones.  Gracias

[johnnyzero2]

-->Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Josyyyyyyyuu]

Reiniciei meu Chromecast como faço pra voltar

[johnnyzero2]

***This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[ZuheMiri]

Hola buena noche, ¿tendrán alguna noticia favorable para reestablecer el servicio de dispositivo?

[Joelma05]

Continua com defeito, quando será solucionado? Aguardo retorno. 

[amyikin01]

After a few days waiting, I can finally cast Youtube programs from my mobile phone to TV.  How nice.