Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[nirmalmangalat]

What's the ETA for those already resetted?

[Jvcnd]

It's being already a week!!! This is too much..

[Elly90]

I restarting my chromecast the last monday….

[Tomgj]

Good morning from sweden, i have tried almost 1 week now, still a problem?

[Mayurgupta07]

After factory reset google chromecast do not work.....

[ShadowWolfOne]

Hi, 

To anybody still not back up and running, I was just able to manually change the date on my phone back to March 6th last week, before this issue began. I restarted my TV and my Chromecast,  turned off all other phones and my tablet so there wouldn't be any conflicts. I then went through the chromecast set up procedure in Google Home App again. The Chromecast downloaded and installed the update and my Chromecast reconnected and is now operating normally. I just got done streaming a two hour long football game and the Chromecast worked perfectly. I recommend trying what I did. Hopefully it will get you Device back up and running too.

Cheers!

[AC12]

How will be informed the patch is available and which way will they arrive?

[Nest75]

You will not be informed, you have to use Google home and check  the status, it will arrive via internet directly to your chromecast

[evazquez]

I cant still use muy Chromecast device, pelease help

[Titts]

Absolutely idiotic. This thing relies on WiFi to get the updated certificate or any other update that would be needed to fix it, but because all of us know to factory reset this when there are issues, we all factory reset it. So your update that would allow us to connect to WiFi to get the updated certificate that we need to connect to WiFi to get the updated certificate that we would need to connect to WiFi…understand? How are you going to”roll out a fix” for those of us that did what we needed to do and factory reset the device. You bricked it. Just say it and give me $10 off a new one. Jesus. 

[Guingo636]

It was the same for me. What worked few hours ago: I changed the date to march 1st on my phone, I used google home to configure my chromecast and Connect it to my wifi. Then put back the date on your phone. I waited like 10min to let the chromecast do several updates and reboots and then I could cast any regular app on it. 

Hope it helps, Guillaume 

[SlanderousHog]

What have you discussed as compensation for the issue? 

[Jgabz]

I was one on many who factory reset..... However my Chromecast now works!

[dmanpro]

So it seems G simply bricked these devices

[Ruubens]

After a factory reset I did a new installation while I set my date in my phone manually on 7th March 2025. It was installed properly but not functioning. Yesterday it was fixt due the update and functioning well now! 

[Anonymous]

Hi

I didn't realise there was an issue so I'm probably 1 of the many who did a factory reset.

Any ETA on the fix would be greatly appreciated.

ta

Shaz

[Chloe3]

What if we changed WiFi during the issue

[Deciduous]

Goodmorning,

If you did a factory reset: Set the date of your android device such as phone or tablet back to 7 March. Then, via the home app connect to the chromecast and voila. It will update and be working again. Have a nice weekend

[Xalomar]

I have the same problem with gen 3 ! Did factory reset

please fix it asap 

[Nandotts]

Ya recuperé uno de mi dispositivo.

El otro lo había restaurado a la configuración de fábrica.

Como lo soluciono??

[Anonymous]

Any news? My chromecast is unavailable yet

[Deirdre1]

Did you do factory reset I did still can’t connect

[Laia]

Please, fix it.

[Youel]

When will this happen and why was it not announced to the customers. This is not good for the company image... 

[clipartist]

Of course I factory reset - that's what the google help page told me to do!

[Xano]

What are your instructions(steps) after a user has made a factory reset?

[Jpanda2006]

Hi Google Chromecast team, It has been 72hours, the issue has been acknowledged, please share resolution. Please confirm if the issue is fixed .

[Sean_]

I factory reset before seeing the thread earlier this week. Any fix or idea on roll out? March 15 / 25. Looking for updates. Thanks 

[michaelrhenry]

Well now. This certainly calls into question the operational resilience regulations and how Google deals with such events. This certainly has lead people to intolerable harm levels. Fair enough this is probably not classified as an  important business service, but it certainly makes me think about how they are operating their important business services if they can't even manage a basic certificate update that is effecting hundreds of millions of users.

This is exactly why I have built into our business testing a scenario which involves Google going down totally under stressed exit conditions. It also would explain why the Google head of operational resilience isn't so impressed with the new critical third party regulations coming into effect where in sure they will be under heavy scrutiny.

[Foppa]

I have a total of 5 Chromcast Audios that are on 5 Active speakers around the house, all affected by the end of certificate/protocol date issue.

GOOD TIP:

• You will not notice any update or improvement as long as you let your chromcast audio be constantly online (powered).
• All updates are only detected when you unplug the USB power for a while and then plug it back in.
• Then the certificate update is activated and everything works as normal again.
• Good job Google.

Chromcast Audio - an absolutely FANTASTIC product that has worked super smoothly for me for over 8 years. Google - I hope you learn from this and do not repeat the problem with end-of-date certificates and that you are now proactive where there are such risks before it affects the end customer. Thx!

[hinutehau]

Is there a solution? Unable to cast from iphone to sony tv

[Saravanansadas]

Is it still not fixed,I have done factory reset and it's not working

[Piotr_Zielinski]

Thank you, my device received update yesterday (14th March), everything returned to normal and it works well. 
- If anybody have already factory reset his device, try change date in your phone to any before 9th March and then connect and configure your Chrome device again - after this it should receive latest update.

[Anonymous]

When Will it work for us with iPhones? And what to do if it’s factory reset? 

[mvijayan2]

From Monday onwards unable to use TV. Waiting for for the resolution.

[Hardik1]

Fix it quickly as possible as all of you can

[Monikka]

Ricevuto aggiornamenti ieri sera. Funziona tutto bene! Grazie

[Anonymous]

Thanks a lot for fixing the issue so quick! My dongle updated itself yesterday without any hassle and it works again. Pls note I performed a factory reset  on  my Chromecast gen2 before the fix was rolled out. I solved the issue by setting the system date of my Andoid tablet to March 5 and reinstalled the device. Of course, it did not stream anything but it could boot up again and connect to Google's server. When the fix was sent to it remotely, it had no issues with the update. thanks a lot Google, great job!

[gigglybum66]

Hurry yo ahh up, bro. I neeeed to watch ma westerns with my wiiiffee 💔💔💔

[Cláudio]

Só podemos ficar esperando, muito ruim está situação.