Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Estefania2]

Y si he restablecido la configuración a fábrica porque no he visto este mensaje que pasa? 

[Lisinha12]

O meu problema não tá  concertando o wi-fi e não tá funcionando nenhuma 

[Shay4]

I reset my chromecast

[johnnyzero2]

Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Ericarnaldo45]

Como faço eu restaurei o meu pois não sabia dessa informação acima e agora o que eu faço? 

[johnnyzero2]

*Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Shay4]

I don't understand you 

[Wilma2]

Try the above post, tapp the link please and try install.

[Yogijavy]

• When are you going to provide guidance for those who did the factory restart ? 

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Wilma2]

If you set back the date om your phone of iPad you can  easily acces the chromecast in the Google Home app. Thats the easiest way to remove your Factory reset.

[OriS]

If you've factory-reset your Chromecast, here's a workaround to set it up again:

1. On your phone, be sure to connect to the same Wi-Fi as the Chromecast would eventually reside on

2. Rewind the date on your phone 1 year backwards, so 2025 -> 2024. Uncheck the "automatic time" checkbox.

3. Open Home app on your phone and proceed to set up your Chromecast. It should work, albeit with a very long delays. Be patient.

[Ulrika]

I tried this but got stuck at this screenshot. Does it mean that it is updating right now? 

[robbyex69]

I updated Google Chrome and changed the date on my phone (08/03/2025). Google Chrome has updated and is working fine now!!!

[BucurescuIonut]

Funcționează 

[Shay4]

I thought it was some wrong with my phone

[Bandrea60]

Si, ho già effettuato 2 ripristini hard su 2 dongle. Per favore, salvatemi.

[BucurescuIonut]

Seteaza data telefon 2024 si configureaza cheomcast

[Quirino]

Buongiorno purtroppo ho già ripristinato la mia chromecast di 2 generazione ora non mi funziona più come posso fare ?

[johnnyzero2]

*This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Cente]

CAMBIAR FECHA AL 7 DE MARZO, E AVANTI

[Vieira2005]

Pp não funciona 

[Bengan999]

Of course I made a factory reset as a step in my own fault-trace when I initially lost contact with my Chromecast gen2-device. Learning about that a certificate expiration might have caused the situation I did the following:

- Initially - no contact with the CC2.

- A factory reset of the CC2.

- A manual reset of my Iphone  to a past date like March 6.

- Configuration of my CC2 from scratch through the Google Home app in IOS.

- A reset of my Iphone to current time.

- A forced restart of the CC2 (for safe measures).

 - After these steps I am able to cast to the CC2 again.

I hope this help someone 🙂

[johnnyzero2]

***There is a known fix to recover from a factory reset, and it's ridiculous that Google hasn't pinned that information to the top of this page!

Literally 90% of the people now posting here are saying "I've done a factory reset, now what can I do?" or "Any update on a fix for people who have done a factory reset??".

In the meantime, I've been posting the solution everywhere I can to help those affected:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Sabrina4]

Eu recet3i meu chormecast não estou conseguindo conectar novamente.. oque faço??

[Bex1167]

Please hurry Google. Many of us rely on chromecast so we can watch things on a big screen. Watching things on my phone is well, not as great. Most of us are still waiting since a factory reset is advised as a step in Chromecast recovery just about everywhere and I'm sure we all tried it... at least once. Please do a good job and try not to take too long.

[edugaspar]

Waiting for fixing.

[MommyCat]

J'ai lu qu'on devait simplement redémarrer le chromecast, est-ce le cas? Je n'ose pas rien faire!!

[Tim_D1]

Pour moi redemarrer ca a pas marché. Reinstaller avec le telephone avec la date 1 Mars. Ca connect pour un update et ca marche 👍🏻

[Anonymous]

Bonjour. Non, vous n'avez rien à faire. Je viens de "récupérer" mon Chromecast, sans rien faire. Voilà ce que j'ai fait : j'ai allumé ma télé et j'ai tout de suite vu sur l'écran qu'une mise à jour allait s'installer. Puis il y a eu un redémarrage du Chromecast, sans intervention de ma part, puis le Chromecast était à nouveau opérationnel. Je n'ai strictement rien fait, j'ai seulement suivi sur l'écran de ma télé l'avancée de la mise à jour.

[veronique3110]

Eu fiz reposicao de fabrica e agora ? Continua sem funcionar

[johnnyzero2]

****Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Quirino]

Eccezionale funziona ❤️

[Pbi7]

El día 9 cuando dejò de funcionar siguiendo sus instrucciones lo reinicié, 4 dias después anuncian que no se reinicien, después de una semana sigo sin poder utilizarlo y sin una solucion por su parte , es una vergüenza.

[pablodavison]

So I have a number of chrome cast audios running 4/5 depending.. after they all seemed to stop working have factory reset 2. Subsequently the others not reset now work again although not reliable. Waiting for suggestions/device update for re-connecting factory reset devices..

[SandyC]

Nothing will work untill they update.not your fault 

[johnnyzero2]

  ****Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Quirino]

Ripristinato più volte non va

[KatulyAlves]

Eu reiniceiei ele restaurei padrão de fábrica, o que eu faço agora??? Isso antes de receber esse e-mail 😢

[johnnyzero2]

->Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...