Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

If you are one of those users who have done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Nhansen]

I have factory reset. Do you have a guide for me to fixit?

[johnnyzero2]

Yes. Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[gj4]

Set the date of your android device to March 1, 2025 and finish the setup process from the home app

[gj4]

I did a factory reset last week, so didn't receive the update. As suggested earlier, I changed the time on my Android to March 1, 2025 and completed the setup process succesfully. Right after that, the update started rolling in and after the automatic reboot everything works as it did before. Thanks for the effort Google!

[aGoogIsNotAHome]

So anyway still no update?

[johnnyzero2]

If you are one of those users who have done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[johnnyzero2]

**There is a known fix/workaround for all those who have performed a factory reset, and it's ridiculous that Google hasn't pinned that information to the top of this page!

Literally 90% of the people now posting here are saying "I've done a factory reset, now what can I do?" or "Any update on a fix for those who have done a factory reset??".

In the meantime, I've been posting the solution everywhere I can to help those affected:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anacrosas]

Hi, 

I restart my Chromecast. What do i do now?

[johnnyzero2]

*** If you are one of those users who have done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Harry1R]

What about if I already performed the chromcast to the factory settings?  I saw this message late! 

[johnnyzero2]

->If you are one of those users who have done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Shdt]

We have already factory reset. Please provide instructions to re add it

[johnnyzero2]

***** If you are one of those users who have done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Daniela73]

Wie lange soll das denn noch dauern? Seit einer Woche kann man jetzt schon nicht mehr Fernsehen..

[johnnyzero2]

*  If you are one of those users who have done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[CY0824]

how theUpdate will be pushed through? 

[johnnyzero2]

If you are one of those users who have done a factory reset, you'll need to do this in order to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Muack9]

I   It able to change my dates to a prior day as it’s blocked.  Only automatically not manual. Help!!

[johnnyzero2]

Yes, apparently a small number of cell phone carriers lock down the date/time setting, most commonly on iPhones.

If that's your situation, then one solution would be to borrow someone else's smartphone or tablet and use that to re-setup your Chromecast. Or you can wait and see if Google comes out with a solution that doesn't involve the date workaround.

[Selsabri]

Hola por favor necesito solucionar este problema con Chromecast y antes que apareciera este aviso yo lo restaure a fábrica porque decía que estaba desactualizado 

[TampaJoe]

Still waiting on instructions for people that did a factory reset to their dongle how do you get it back to the original state so that I can get the update to make this thing work?

[Vickipino]

Same! It's frustrating!

[johnnyzero2]

-> If you are one of those users who have done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Umda]

Hi everyone I tried to reset the date settings as many of people mentioned, kindly can someone help me and give me the instructions to know how I can do that. Many thanks 

[jsanchez423]

It's a setting you have to configure on your mobile phone.

You have to go into settings, force it not to automatically set the date, and manually set a date of March 8th or earlier.

Once you do this, the phone "simulates" that it's March 8th (for example), and with that, it allows you to pair and configure the Chromecast.

Once the Chromecast is connected to Wi-Fi, the fix is ​​automatically applied and it's operational again.

[johnnyzero2]

Depends on what kind of phone you have.

For iPhone: Settings, General, Date & Time

For various Android phones, you'll need to Google the answer... ironically.

[Anonymous]

How long is this fix going to take?? I have a disabled son that relays on this and it’s caused a lot of distress in my house 

[johnnyzero2]

If you are one of those users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Greasewolf]

This might be a work around Temp SOLUTION :

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

Thank You Johnnyzero2

[Thiagochesley]

Queremos saber de prazos por favor, obrigado 

[Daniamejo]

Ho resettato il mio Chromecast e ho cambiato la data del mio cellulare . Mi sto connettendo al Chromecast con Home ma non si collega al Wifi

[JusceliaPires]

O meu está do mesmo jeito

[Cente]

MODIFICA LA FECHA AL 7 DE MARZO EN TU DISPOSITIVO E INICIA LA CONFIGURACIÓN HOME DESDE CERO

[Teobassoon]

pity that following your troubleshooting wizard one of the first steps is to reset the device...well done

[Cente]

MODIFICA LA FECHA AL 7 DE MARZO EN TU DISPOSITIVO E INICIA LA CONFIGURACIÓN HOME DESDE CERO. FUNCIONA. LUEGO DEMANDA A GOOGLE

[johnnyzero2]

Factory reset is not the end of the world. This will allow you to recover from that...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Maria65]

Thank you! It has been a crazy week without a connection lol

[johnnyzero2]

  *If you are one of those users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Marcelladiego]

I aleady factory resetted my Chromecast. Do you know how long Will It take for you to fix this problemi? I'm totally out since One week