Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

  ***If you are one of the many users who have done a factory reset, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Ale1980]

Não tem uma previsão para concertar isso?

[johnnyzero2]

  >> If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Dante515]

I'm STILL unable to connect BOTH of my Chromecast devices. 

[johnnyzero2]

 ->If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Analaura]

Oi quando vai ser arrumado o meu diapositivos e como??

[Liliyraquel_7]

Y como sabré cómo volver a configurarla? Me llegará algún correo?

[johnnyzero2]

 *If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[MP60]

when are you going to provide the instructions for the ones that factory reset. 

[johnnyzero2]

 **If you are one of the many users who have done a factory reset, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[SE87]

This is terrible for such a huge company, I've been using my chrome cast for years. And ive always had issues with connectivity. Usually resetting the cast does the trick. However upon looking up on the Web page it says not to factory reset the chrome cast this is annoying because I know can't see a fix for this, alot of upset children. Thanks to Google 

[johnnyzero2]

 ***If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[DankerCorrea]

Poderiam me dar pelo menos uma data para eu poder conectar novamente.

[rajeswary]

$rajes@£&$¥?

[Isha12]

I couldn't cast or get connected , my device shows offline and I have done factory reset what should I do to get it updated 

[johnnyzero2]

This...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[SamaSama]

I did a "factory reset" while in the dark about the reason for the problem. Why is Google taking so long to figure out a solution???😡

[johnnyzero2]

*If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Anonymous]

How do I fix this? I had already pressed the restart button on my chromecast

[Mauma]

I already reseted it, it's actually the first thing I tried to reconnect and now I can't connect to wifi so I can't update with your fix. Please help.

[johnnyzero2]

  If you are one of the many users who have done a factory reset, you'll need to do this.m:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Kamanta]

Bientôt Dimanche et toujours impossible de lancer Chromecast, bientôt une semaine et pas de solution ? J'ai réinitialisé mon appareil, bien avant que vous ne disiez quoique ce soit, et je suis maintenant après plus de 2 heures devant le même écran où ma connexion internet ne se fait pas sur l'appareil qui de ce fait n'existe toujours pas quand je veux cast depuis Amazon Prime ou YouTube. C'est quand vous voulez....

[Nest75]

Here is how it works.

 You have to be logged in to your Google account (so Google sees you and can send you the fix)

In the Google home look top right to see which Google account are you logged in

[SergiTallon]

Good evening,

To update the Google Chromecast certificate on devices that have been factory reset after the failure on March 9, 2025, the solution is simple:

1. Change the date on your mobile phone to March 1, 2025.

2. Re-sync, set up, or add the Chromecast to Google Home as usual.

3. Once the Chromecast connects to the WiFi network, the certificate will update automatically, and the device will function correctly.

Best regards,
Sergi Tallon

[Pec]

exceto áudio que não funciona ainda

[EvaPeruca]

Siiiiii!! Genio te amo!!

Yesssss!!! Genius I love youuuu!!!

[Oliverguy94]

Did that and it set up but still said tv online so in the end didn’t work

[EvaPeruca]

Cuando se soluciona? No funciona mí Chromecast y lo reinicie a fábrica. Ahora no lo puedo instalar.

[SergiTallon]

Prueba de cambiarle la fecha en tu móvil  a 7 de Marzo y vuelve a hacer el proceso de configuración del Chromecast.

Saludos

[MisterFox]

Prueba la solución que posteé. Tal vez también te funcione.

[johnnyzero2]

    ->If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[MisterFox]

Possible solution that worked for me despite factory resetting the Chromecast.

1. Change your mobile phone's date to March 1, 2025 manually.

2. Open the Home app and add your Chromecast the same way you did the first time. It will update automatically.

3. Once the update is complete, test that it works. In my case, it worked perfectly. 

4. Don't forget to set the current date to the mobile phone you used to set up Chromecast.

I hope this is at least a temporary solution and you can use your device. 

Peace and love. ✌️

[Den9]

Configurei, preciso da atualização 

[Fabiofliege]

Boa noite.

Aí dá não tem nenhum prazo pra resolver esse problema?

[Daviluiz]

Eu tentei várias vezes e segui as estrusoe mais não foi 

[Gush]

Hola, cuanto tiempo más hay que esperar una solución? Como puede ser que una compañía de su tamaño esté hace una semana con este inconveniente ??? Hace pensar que es a propósito para adquirir un producto nuevo.

[johnnyzero2]

  If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[SergiTallon]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

[morganb09]

Are there any updates today, for those of us who were instructed to do a factory reset by a representative?

[johnnyzero2]

  ** If you are one of the many users who have done a factory reset, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...