Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[johnnyzero2]

This:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Trad]

Thank you, I just needed to scroll a bit more. Appreciate that!

[Chromchas]

Chromchas

[Sannevd]

I already reset mine before the error, beacaus of a new wifi at home. Is there more known to the setup fix?

[johnnyzero2]

**** If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[VandradeS]

Pessoal encontrei a Solução!

1- Restaure o padrão de Fabrica do ChromeCast

2- Apague os perfil da casa no aplicativo Google Home

3- Volte a data do seu celular para 1 dia antes de começar a falha, no caso desativa a atualização de Hora do seu celular e volte a data para o dia 07/03/2025.

Apos isto configure seu Chromecast como se fosse da primeira vez.

FALHA RESOLVIDA!

Pode voltar a atualização da data automática do seu celular.

In English:

Guys, I found the solution!

1- Restore the ChromeCast to its factory default settings

2- Delete the home profiles in the Google Home app

3- Set your phone's date back to 1 day before the problem started. In this case, disable the time update on your phone and set the date back to 03/07/2025.

After this, set up your Chromecast as if it were the first time.

FAILURE SOLVED!

You can set your phone's automatic date update back.

[johnnyzero2]

You should also mention that they'll still have to wait for the firmware update fix to be installed to restore full functionality.

[Gufettaowl]

So what happens if I already did the reset?

[johnnyzero2]

****  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gufettaowl]

thank you so much. The date passage did it for me. Thank you again

[James_Ong]

Hi, I saw this alert too late and already factory reset. When can you provide the fix under this circumstance?

[johnnyzero2]

 ** If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Michael_Willian]

We've been without Chromecast for almost a week. We need a position on this matter

[johnnyzero2]

->  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[MárcioFAraujo]

Many people reseted the Chromecast. We need that you have a quickly correct this problem.

[johnnyzero2]

**  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[ElTacos]

Check johnnyzero2 posts or mine, this is a working solution.

[MonteCristo]

Is there any update on how to resolve this issue if factory reset was already done?

[johnnyzero2]

Yes. If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[ElTacos]

Change the date manually on your phone ( before march 9th) to March 7th for example

Relaunch chromecast setup with Google home 

It will allow you to reconnecter it to wifi

Wait the hot fix deployment ( performing a power cycle of the Chromecast helps to force the device to get the hot fix quicker)

[Macielarlene]

 O Meu ainda não voltou a funcionar que faço?????

[johnnyzero2]

  If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Nedja]

Restaurei o aparelho como faço para voltar a utilizar?

[johnnyzero2]

  ->  If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Caromaurelli]

Im reset my chromecast, but is not working. Pelase, help me

[johnnyzero2]

**  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mosswilliams12]

It’s Sunday 16th March here in Sydney Australia … still waiting for a chrome cast fix, still wondering how Google let this catastrophic failure happen without a Recovery Plan ?
Does Sundar Pichai know what’s happening? LET’S FIND OUT:

#

Dear Mr Pichai

Google has no recovery plan. So far Chromecast has failed. What’s next?

Hope you can help, roll up your sleeves, find the bugs, fix it 100%, and apologise to loyal customises

Cheers

Moss Williams

SYDNEY AUSTRALIA

[johnnyzero2]

Google started rolling at a firmware update fix on Thursday.

However, if you performed a factory reset during your initial troubleshooting, you'll need to do this procedure to be able to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Alex_Lima]

Here from Canada is going pretty fast.
In case you factory reset your try the @johnnyzero2 how to here on this chat.

[PBAKLP]

When it could be fix its already week 10 days but still issue has not yet resolved ????

[johnnyzero2]

**Google started rolling at a firmware update fix on Thursday.

However, if you performed a factory reset during your initial troubleshooting, you'll need to do this procedure to be able to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Mariel2025]

Gracias me gustaría que me avisarán a mi correo por alguna novedad... Lo primero que hice fue reestablecerlo.y hasta el momento no pude hacer q funcionará. Gracias espero su pronta respuesta 

[PluggedIn]

Yo tambien! Y ahora resulta que por “culpa nuestra” se tardara mas para arreglar. Puras fallas de parte de la compania 

[johnnyzero2]

->Google started rolling at a firmware update fix on Thursday.

However, if you performed a factory reset during your initial troubleshooting, you'll need to do this procedure to be able to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

Thank you so much this helped.

[johnnyzero2]

If you performed a factory reset during your initial troubleshooting, you'll need to do this procedure to be able to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[PluggedIn]

¡Lo solucioné! Intenta cambiar la fecha del teléfono que usas para configurar tu Chromecast. Cualquier fecha anterior al 9 de marzo y luego intenta configurarlo de nuevo. Se conectará y actualizará tu Chromecast.

[PluggedIn]

Seriously, the fact that it’s taking so long to fix is insulting. 

[johnnyzero2]

Google started rolling at a firmware update fix on Thursday.

However, if you performed a factory reset during your initial troubleshooting, you'll need to do this procedure to be able to receive the update:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[GlennFeit]

The fix came through for the one Chromecast Audio device that was not factory reset.

I was able to fix the two remaining Chromecast Audio devices!

By manually adjusting the date on my phone to the day before the Chromecast's security certificate expiration date (March 9, 2025, the root cause of the problem) I was able to set them up, allowing the firmware fix from Google to install. 

All of the (3) Chromecast Audio devices are now operating beautifully!