Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[mohdshabs]

Please update the status? when it will be ready

[Cnr1]

Any idea when you’re going to do the fix ?, 1 week now !

[Tiozzo]

Buongiorno io non riesco a connettere il mio dispositivo Chromecast di seconda generazione alla mia rete wifi

[alexEfi1965]

prova a ripristinare il Chromecast. Poi cambia manualmente la data al telefono al 10 marzo apri home aggiungi dispositivo e vedrai che aspetti e funziona di nuovo ricevi l'aggiornamento 

[Tiozzo]

Ciao ho provato a fare come mi hai consigliato ma il problema è lo stesso. Non funziona. 
mi dice questo: 

Il dispositivo Chromecast potrebbe essere configurato, ma non è stato possibile stabilire una comunicazione dal tuo iPhone. Assicurati di avere attivato l'accesso alla rete locale nelle impostazioni sulla privacy del dispositivo iPhone, quindi riprova.

[naturick]

la data da impostare manualmente DEVE essere prima del 08/03 data in cui sono diventati non validi i certificati del cast

[Dilip1313]

If you have reset the follow this. It works 😍

[naturick]

It works! 

[Davidcorado905]

How long will it take to be fix ?

[FahadKhan911]

Try to update your device date to 1st March 2025 and then connect chromecast to get updated.it will be working after taking time to update.it will run as soon as you update your chromecast.i did and it's working.

[GR78]

Non avendo notizie dopo 3 giorni di malfunzionamento ho eseguito il reset. Resto in attesa di aggiornamenti per ripristinare le funzionalità. 

[Jack1951]

Heb de datum op 8 maart terug gezet en de chromecast verwijderd op mijn mobiel de stroom van de chromecast gehaald. Router gereset. En nieuw apparaat toevoegen op mobiel en de chromecast werkte weer . Daarna datum terug gezet.

[Vmollers]

I faktory retset my chromcast. When do you think there is a solution? 

[pablitomalaga83]

Arreglen esto de una maldita vez ,llevo más de una semana sin poder utilizar el aparato 

[MarioM80]

Problemi di configurazione Chromecast di seconda generazione 

[Rob_JS]

Hello, 

I hope you are well. I've just stumbled across this thread, but not before I'd completed a factory reset in the hope this would fix the error message. Please can you advise how I can resolve from this position. I have screenshots of the current error message in case these are helpful, but I anticipate you're aware of what is being displayed. 

Many thanks

[Sandrarebout3]

bonjour je pense que nous sommes plusieurs à avoir réinitialiser la chromecast. 1er reflex lorsque l’on a un soucis de connexion. Bonne journée 

[Sandrarebout3]

J’ai réinstallé la chromecast.metci de me donner les instructions pour la réinstaller 

[Anonymous]

Ich habe es heute wieder installiert bekommen. 

Ich habe auf meinem Android Smartphone über Datum und Uhrzeit das Datum auf 05.03.2025 gesetzt.

Also automatisches Datum und Uhrzeit deaktiviert. 

Dann konnte ich mich mit dem Dongle verbinden und einrichten. Der Dongle hat sich ein Update gezogen.

Etwas Geduld bis es geupdated hat.

Dann kann die komplette Einrichtung beginnen. 

Bei mir hat es geklappt. 

Und dran denken, dass ihr das Datum und Uhrzeit wieder auf automatisch setzt. 

Viel Glück 

[Stefigd06]

Please, would be great if someone can fix the problem!!! 🙏

[JoséMombiela]

Van 4 días, parece que los pilló el aparato!

[Dareto]

Non si collega il dispositivo

[Gigi2]

Scarica un altra App da PlayStore di Chromecast e ti si resetta automaticamente home come ho fatto io adesso a me funziona perfettamente 

[Joan4]

Yo lo restablecí a configuración de fábrica, que es lo mas lógico en estos casos. Tengo un familiar que no lo configuró y le empezó a funcionar el viernes. Para cuando una solución para los que tenemos este problema?

[Anonymous]

Ho già eseguito il reset di fabbbrica di chromcast di 2ed cosa devo fare

[Akkif]

Any update on this???? It's been to long

[ram4]

Chromecast doest not work from five days

[bobberhino]

If I set my date back to March 7th and then get it to run, will it update and work correctly?

[kunimax2929]

日本

私は直りましたよ。やってみる価値はあります

[ahmedaboulenein]

yes, do it in your phone and it will be fixed

[Rob8401]

Hello, do you already have a solution for customers who already made the factory-reset?

[Cnr1]

I’ve just tried both of my cc and they are now back working, I didn’t get any notification of an update

[rnsingh]

I am factory reset my Google Chromecast. please support

[Saisuresh]

Thank you. But what is the tentative date for the fix. 

[WIL3]

I had already dit reset is 😞 before i read not to do it. 

[Lolo22]

No wonder my tv just disconnected out of nowhere like I’ve been trying to reconnect it  and I did factory reset it bc i thought that was the issue 

[Sarandoliveira]

Estou ha dias sem poder assistir minha tv, pois utilizo o chromecast para visualizar todos meus aplicativos de streaming, como globoplay, netflix, disney, youtube, etc… não posso sequer assistir a tv fechada, pois tendo o chrome cast , não tenho antenas instaladas!!!! Ressetei o aparelho e estou aguardando instruções para a regularização! Espero sinceramente não precisar tomar medidas juridicas!!!!!! Obrigado, meu nome é Sara nunes de Oliveira , celular 5541996814191

[Saratarek]

If factory rest done how to fix this 

[FahadKhan911]

Try to update your device date to 1st March 2025 and then connect chromecast to get updated.it will be working after taking time to update.

[Seafarr]

As my chromecast stopped working, I had to buy a google streamer device and it worked for a day or two. Now the tv screen is losing the picture. I suppose it’s the same problem with the chromecast. Gee, fix this quick!