Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[2c]

chrome not connected to my phone 

[Fabio5]

Adhjjjjjjjjjjkkkkkjjjjjkk

[Mike_77]

I just tried re-adding my Chromecast Audio via my Google Home  on my Pixel 7 phone and I still get the "We couldn't authenticate your Chromecast Audio" message. I probably did factory reset my device when the problem occured, before Google posted their initial message not to do so. Now I'm waiting for a fix...

[Anthony59]

You have to wait for Google to fix it. They already fixed my regular Chromecast. I was able to add my Chromecast audio back to my home devices by changing the date on my phone to before 3/7 but it won't work until Google updates the certificate. Should be this week.

[Crissywhiskers]

I factory reset before even knowing about the firmware problem, so I hope there's a way out of it soon, I use my chromecast religiously. I think if there's no fix for factory reset devices then an upgrade should be offered atleast...

[Luis_prietto]

Para correção da redefinição de fábrica, basta alterar o dia no smartphone para 8-março, e fazer novamente o procedimento de redefinição de fábrica.  Após concluir, voltar o dia para automático no smartphone.   Entendo que engana o dia que expirou o maldito certificado em 9-março.

[ashthakur007]

Please try to fix this asap. I never expected this much delay for a fix from Google product.

[Anonymous]

Hello! I like to get an update, cause i’m one of the people who resetted my device and i am not able to reinstall for over a week now… i would be very pleased if we get to know about the status of the Problem!

kind regards, Marloes

[FahadKhan911]

I reseted mine too but I follow the procedures and it's running now.

[Cj303]

How long will this go on for? Even now when trying anything and everything to (re)set up chromecast the FIRST thing the help page says is a factory reset!!! I refuse to buy another device because my current chromecast should not be at end of life…come on Google where is the solution to get back online! It’s been 7 days without connection now  

[AnastasiaPap]

Hi guys, have you fixed the issue for those who had reset it?????

[Chromecast2016]

I'm having problems with my Google Chromecast 

[Priscilla19]

Ya funciona, todo correcto, menos mal que no lo restableci. Gracias 

[lsalas]

I didn't know and I re-setup my device, what can I do, just to wait?

[mctuc]

We "continue to check the Community page here for updates and next steps" and no news... Are you really trying? 

[Chri80]

Buongiorno,avendo ripristinato le impostazioni di fabbrica del mio chromecast non riesco più a connettermi. Come posso fare???

[vlagger]

Ho risolto forzando la data dello smartphone a prima dell'otto marzo, poi si riconfigura, fa l'update automatico e torna a funzionare.

[Cente]

ustedes desarrollan inteligencia artificial?

pobre de nosotros

[ranaranar]

 

[vlagger]

Just fixed now. I did factory reset and did't work without possibilty to teconfigure it.

I forced date on the smartphone to first of march, after that I was able to reconfigure it with app home. Now (after the update) is still working fine.

[gbello]

Lo restablecí de fábrica antes de ver esto siguiendo los pasos que se me recomendaba en la app. Qué tengo que hacer ahora?

[alastairb82]

I think most people in this thread after a few attempts will have factory reset their device. Please advise on how to fix one the fix is available. Thanks.

[Bxb27]

im from the philippines... still not working.. i hard reset the the device .. i cannot connect now

[FahadKhan911]

Try to update your device date to 1st March and then connect chromecast and follow the procedures.mine is working.

[HB11]

Hello, i’ve done a reset factory on the troubleshooting. But it steel don’t work.

the chromcast Connect to the Wifi but dont work with my iPhone 🤷🏽‍♀️

[FahadKhan911]

Try to update your device date to 1st March and then connect chromecast and follow the procedures.mine is working.

[Mfaham]

Many thanks 🙏, my CC is back to normal functioning. I hope you take necessary precautions to avoid any future problems. Thank you again.

[Stroh300]

How??

[Stroh300]

Mine still does not work

[FahadKhan911]

Try to change date of your device before connecting to chromecast.change date to 1st March 2025 and then connect to Chromecast

It will update and will connect your Chromecast.as mine is running perfectly.

[Pri-Gang]

Tenho 2 aparelhos e reconfigurei de fábrica. Por favor postem como resolver. 

[Anonymous]

Yep still got a problem as factory reset the Chromecast device, annoyingly .Any time frame idea on the fix week's ,months?

[FahadKhan911]

Try to update your device date to 1st March 2025 and then connect chromecast and follow the setup.it will be run as I did and it is running on my side.

[Moschops72]

My iPhone won’t let me do it 

[FahadKhan911]

Change iPhone date and then connect chromecast.

[Maria65]

Mine wouldn’t let me either. I had to do it with my iPad 

[tommyleew]

I did that and it worked!!!

To be safe and not cause any potential issues with other apps I a) used an old device that I can connect to wifi b) made sure any syncable apps were not sync c) then change the date, setup CCAudio and finally reset the date. 

It was eazzy-breezy!

[Caewils]

I automatically did a factory reset as I didn't know about this situation my Chromecast is still not connecting?

[FahadKhan911]

Try to update your device date to 1st March 2025 and then connect your chromecast.it will update and it will run.

[Caewils]

I put the date back on my phone and it updated but I still cannot connect?