Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

I have already done a factory reset on the chromecast, what to do now?

[Ncm1]

I had already reset my device and tried to remove and reinstall to my home network prior to this announcement. I hope there will be instructions provided for this this scenario as well.

[Heidi1976]

Workaround: Change Date on smartphone to a date earlier than 6th of March, then add chromecast in your Home app. That made my Chromecast work again 🎉

[Moschops72]

How can you physically change the date on an iPhone ?it’s an automatic thing isn’t it?

[Heidi1976]

Deactivate ‘Set date autmatically’  in General settings on you device. Then you can set to a specific date yourself. Both for Android and iPhone.

[Anonymous]

The first thing you do, when the cromecast went down, is to reset. So please give instructions how to resolve that problem, so that we can watch tv again. And hurry!!!

🇩🇰

[Cherbonnelf]

• I've already factory reset m'y Chromecast. Please can you reply to my request. How can I do to fix it. Thank you.

[ahmedaboulenein]

change phone date to any day in Feb and set it up again. it should work.

[Leo62]

I'm hoping Google can resolve 'cause I set a factoring reset a week ago

[Anonymous]

I am having problem with the device it is not working properly. Need help

[Mangan]

Hi GN Team!

Thanks for solving the issue with chromecast 2nd gen. rather quickly. Now on Sunday one week after the issue appered chromecasting works fine here. As many others I tried to factory reset it but fortunately didnt quite succeed with it.

Hopefully we are gonna enjoy your best streaming device so far for many years further on 😉

Magnus, Gothenburg, Sweden

[MoUrAd01]

I had no update on my Chromecast issue

[Carpentier]

Tol late, factory reset was ewpected to sonve the issue. What to do now?

[Carpentier]

Facing the chromcast 2 breakdown, I reset the factory config.

It does'nt solve anything, and the tentative to fix it does'nt work. Any issue to propose?

[mb21uk]

Yes, the answer is here in this thread.

[Ele]

One week to solve a problem?, i reset the chromecast audio and now?

[mariko1005]

Ainda não consigo conectar. Quando solucionarão o problema?

[Anthony13300]

Hi community 

Any solved résolution for people as me who perform a factory reset ?

Thanks 

Regards

[ahmedaboulenein]

yes change time on phone to any day on Feb will make setup work

[pk_prashant]

changing the date on your phone to 7th March (or prior) and setting up a Chromecast that got factory reset works.... I tried and IT WORKED!!!!!!

[inochea]

Ok, quedo a la espera de la solución 

[razakhalid9]

Please fix this issue 😞 as I face this since 2 weeks my kids can't YouTube for there shows and they blame me for this 

[pk_prashant]

changing the date on your phone to 7th March (or prior) and setting up a Chromecast that got factory reset works.... I tried and IT WORKED!!!!!!

[pk_prashant]

Factory reset? Changed date on your phone and setup.

Someone commented (sorry brothers, unable to track that angel's comment now that changing the date on your phone to 7th March (or prior) and setting up a Chromecast that got factory reset works.... I tried and IT WORKED!!!!!!

If that person sees this, Thank you!!

@GoogleNestTeam reward him.

[suz4]

You need to change the date on your phone to before the 7th. Go to Google home and re set up your Chromecast. It will pick up the new fix. Change your date back 

[Moschops72]

When you say change the date wat you mean in the settings?

[Anonymous]

Go to settings - generally - date and time - turn of automatic time - set a time fx 1. mars. And then use your google home app. and add your cromecast again. On your TV you will se that it is making a update. Wait until it+s finished, and it should then be okay.

[PauloHenri]

O meu que não resetei está funcionando mas o que resetei no dia do problema não voltou com a atualização de reparo

[razakhalid9]

Please provide setup for relaunch this chrome cast 2nd generation as I already factory 🏭 reset it 

[Moschops72]

Hey I did factory reset mine it’s still not working how long will this take please?

[Gbond2]

See my last post

[mb21uk]

Until you read the answer in this thread and help yourself.

[Parben]

Non funziona... 

[jester2101]

When will the fix for the devices that were reset be done? Wish this notice had been put up as soon as it was made aware.

[AnastasiaPap]

I had reset my device because I didn't know the issue and thought something was wrong with the WiFi etc. I have trouble to connect now, when will we get updates about people who reset it ?????

[Maestrodk]

This is not good enough. 

You recommend factory reset in your troubleshooting.

I did that, and now I am still waiting. Fix it 

[mb21uk]

The answer is here in this thread. Find it, read it, do it.

[Gus68]

I factory reseted my device. Now I just set my date on my phone back a month and connected to my gen 2 Chromecast. It connected and started updating. Now it works!

[Moschops72]

How do you do that on an iPhone do you know?

[Ppa]

Bonjour 

Avez vous une date

Bonne journée