Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Anonymous]

buenos días, he restablecido mi chromascaste y por lo que he leído hay un problema, me gustaría saber cómo me lo podrían notificar y cuánto se tardará en solucionar dicho problema,

quedo a la espera, 

Gracias

[Andresmarced]

En serio Google??!! Lleva días sin funcionar, qué onda????

[navedali]

Hi. It's Sunday and our Chromecast is still showing issue with authentication. I had factory reset it. Now waiting for this issue to be fixed. HEY GOOGLE BE QUICK. THANKS 

[IEC]

Read the replies. You can undo the factory reset by changing the date on your phone.

[Tarnz]

What happens if u already have factory to reset it. Due to not getting the email about the problem days later 

[johnnyzero2]

*   If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Sandrzammit]

Hi guys it's been over a week without connection to our TVs due to the faulty castor. Is there any update/an anticipated fix time or are providing a replacement castor. 

Eagerly anticipating your reply.

[johnnyzero2]

*   -- If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

Did the update work for anybody yet? All 3 of my Minis and a Chromecast are still bricked 😆 🤣 

[IEC]

Yes, working again!

[Anonymous]

Did you hafta do anything or did it just start working again on its own? 

[IEC]

I undid the factory reset with the phone hack to get wifi connecties back. Then chromecast could be seen again by my services (but not yet cast). Just left it plugged in, tried a day later. Works!

[JML23]

I reset my device, so had to do this.  
https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

otherwise i think you just turn off everything for 30 seconds and turn it back on, and the update will install itself 

[JML23]

try this if you can't get it to work: 

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro... 

[EdwinHC]

Continua el arreglo para poder hacer un setup del equipo?   Hasta cuando seguimos con el problema?

[Equalizer_Goth]

worked on its own.

.had to make sure youtube didnt start the app on tv, hence cast from tv.

netfllix works fne.

[johnnyzero2]

*   If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Zasdrakano]

precisamos voltar a utilizar o chromecast 2 urgentemente, é caso de vida ou morte! Socorro!

[johnnyzero2]

*  ->  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[al007cool]

Please fix this asap, and please ensure better quality control and testing for updates that brick an entire product.

[al007cool]

Please let us know when the update has been done. 

[johnnyzero2]

    If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

**>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mariammanso]

Por favor, qual a previsão de volta da conexão ???

Vcs vão avisar os usuários de que forma ? Estou tentando todos os dias a conexão na esperança de que o reparo tenha sido concluído e nada.

[johnnyzero2]

---> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[IRONcladUK]

I worked it out for myself changing the date back to pre crash but basically same method. All back up and running with the latest firmware installed now. 

[Nat09]

Chrome cast back on 6 days of waiting woohoo

[Marcelladiego]

Thanks, changing the date on mobile has been successful! Now my Chromecast Is working!

[Latina]

Siamo arrivati a domenica è ancora mi fa errore . Quanto tempo devo aspettare ? 

[johnnyzero2]

**** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mb21uk]

Many people here are asking about a fix after many people have already tried the fix with success and explained it here.

Please , lazy people, READ BEFORE YOU POST. Thank you.

[johnnyzero2]

-> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

Resetee mi Chromecast y ya se ha solucionado. Me funcionó poner en mi móvil una fecha anterior al 9 de marzo de 2025, y así pude configurarlo de nuevo. Luego volví a poner la fecha actual en mi móvil. Gracias a quien dio con la solución y lo compartió en este foro

[Yaravdb8]

Ik heb de fabrieksinstellingen al lang terug gezet en nu?

[johnnyzero2]

* If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Adrianag]

Eu reiniciei o meu Chromecast porque não estava funcionando e agora não funciona, pode me ajudar?

Email #

[johnnyzero2]

*** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gbond2]

Mude a data do seu dispositivo para 8 de março ou anterior, tente conectar o Chromecast novamente e faça a instalação normalmente.

Depois disso, ele vai receber a atualização automaticamente. Quando terminar, basta colocar o seu telefone de volta na data atual. Espero que ajude.

[Kephren]

It’s a joke ….🤬🤬🤬….help…!!!

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices and are working on a fix. Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible. Thank you for your patience.

[johnnyzero2]

** If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro