Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[hansspierings1]

Wanneer kan ik een reactie van verwachten?

Ik heb 2 chrome cast. 1 werkt wel de andere niet....hoe kan dit?

Vriendelijke groeten Hans spierings 

[Ste86]

Anche i chromecast di 1^ generazione sono bloccati. Io ho fatto reset di fabbrica prima di saper di questo problema e ora non si associa piu!!

[Bman333]

It's been nearly a week now and I'm still unable to connect to my chromecast. 

Do you have any idea how much longer it will be before the issue is resolved please ?

[J1103]

Je moet op je smartphone je datum terug op 8/3 zetten. Dan je chromecast volledig opnieuw installeren. Zou hij terug een nieuwe update doen. Dan geduld hebben.

Datum kan je wel terug zette dan ondertusse.

2 dagen ongeveer bij mij. Ondertussen stream ik terug 👍

Johan België 

[johnnyzero2]

---->Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Vivimfloirinha1]

Só preciso saber o que será feito pra retornar com a utilização do equipamento?

[johnnyzero2]

***Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Boni1]

Por qué no me reconoce mi chomecats

[ChristoferCastR]

If factory reset was done, will you provide instructions, to set our device back, here or on email?

[johnnyzero2]

**Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[MassimoB]

I made reset on Chromecast with the little switch on side. Ma no change. I am waiting for further instructions

[johnnyzero2]

**Detailed instructions here...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Katefielding44]

Is there any update for those who reset their device please? 

[johnnyzero2]

   Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[lbwwilliams1066]

I performed a factory reset...so couldn't connect since.

But I've just fixed the issues by doing the suggested change of altering thr phone date to 01/03/25.

It's now connected and is performing the firmware update.

Hope this works for everyone else. 

[johnnyzero2]

That's great. But your post could give other users the false impression that simply altering their phone's date alone will somehow fix it. There's actually a bit more to it than that.

 Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed.  Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[Celsosantos1]

Acabei reiniciando o meu para ver se funcionava...mas não está funcionando..

[Sudi]

So has it been done? I still am unable to cast my devices? I have already factory reset my device..i would appreciate a guide to stepwise resinstall in my inbox pls…

[johnnyzero2]

**** Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Martin26]

No conecta

[sergiocolluna20]

Quero usar meu Chromecast 

[sergiocolluna20]

Parou de funcionar 

[JulianaR]

Hola! Si cambias la fecha de tu dispositivo a una anterior al 09/03, podes volver a configurar a tu Chromecast a wifi y luego se actualizará solo 

[johnnyzero2]

Exactly.

 **** Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mihirkalotara]

I trust Google So Much but at this Time I Think Your Policy Made With the Perpose Of Profit, thats why your Compny Cant Work On Old Device Please Reslove this Problem As Fast As You can. its All On You. We Bought your product for use not for just waiting of your update, and Thats Not a vegitable Which is Expires After some Time, Dont Make Your google Image as Chinese Product Which is made With the perpose Of Use And through or Just Use 5 to 10 Times. Resolve This Problem. 

[johnnyzero2]

>>>If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Paula16]

Un desastre! Hace una semana que estoy sin poder usar mis apps pagas xq no puedo vincular el Chromecast 

[johnnyzero2]

** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Guru488]

Sir 

I reset Chromecast 2nd generation device now one massage show could not communicate with your Chromecast setup not done please help

[johnnyzero2]

      ** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[alina3]

i factory reseted my device kinda so what do i do now

[johnnyzero2]

* If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Greg20]

I had already factory reset one of my 2 devices before reading this notification. One that has not been reset is now back on. The other that was will still not connect. What are you going to do about this.......as it is your problem and I would think a lot of people have done the same.

[johnnyzero2]

****** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Toroman]

Esto es inaceptable, llevo mas de 2 semanas sin poder usar el dispositivo, busqué ayuda(que fue difícil de encontrar) y me indicó que reseteara el CC y ahora esto... Que vergüenza... Y a mi quien me devuelve las suscripciones? Al final lo mejor serà comprar un dispositivo pirata que lo tenga todo... Total por el precio de esta mierda.

[johnnyzero2]

* If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[cmingorance82]

Yo resetee el dispositivo, pero he podido instalar la actualización cambiando la fecha del teléfono a una anterior al 9 de marzo. Una vez instalada la actualización, he vuelto a cambiar la fecha del teléfono y todo funciona ya con normalidad.

[johnnyzero2]

That's great.

But your post could give other users the false impression that simply altering their phone's date alone will somehow fix it. There's actually a bit more to it than that.

 Detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[marcosdejesus]

Resetei e agora?