Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Fernando123]

O que devo fazer.?

[Elesandra]

Não estou conseguindo conectar o smartphone com o Chromecast 

[Samehelshabrawy]

unfortunately the previous basic troubleshooting steps is to format the device as a last troubleshooting option. so most of the users have done it. so please share the solution ASAP 

[Wolf1301]

Não estou conseguindo autenticar depois da reinicialização 

[Wolf1301]

Depois da

Reinicialização não consegui autenticar 

[Danylima]

Hj já é domingo e o meu chromecast ainda não estar funcionando. 

[Rodrigo_Almeida]

Eu realizei uma redefinição de fábrica e usei uma solução alternativa para resolver o problema. Eu configurei a data do meu smartphone de volta para 6 de março, então limpei o cache e os dados dos aplicativos 'Google Home' e 'Google TV'. Depois disso, eu consegui conectar, e o Chromecast atualizou seu firmware com sucesso.

[HarleyBoii]

How can I make it where I get notified that there's an update on this issue?

[vvidal]

For anyone that reseted (like me), changing the date from your mobile to March 8th and after updating your Chromecast, go back to the correct time and enjoy it. It worked fine for me.

[Overitleigh2_a]

Hello but on iPhones the date is automatic how did you do that?

[JeffG73]

How long now plesse? Driving me mad. I really need to cast ASAP. I m one of those that followed instructions initially and did a factory reset 😭

[Dawnbutterfly]

Fine 

[DaviBertucci]

Guys, if you factory reset you ccst, it's easy to restore, simple as that:

Change the date from your phone to march 1st or less.

Than star the configuration process for ccst.

It will update 2 times, then it's done!

[DaviBertucci]

To GoogleNest:

There is a bug in the new update for ccst gen2.

When I use 'ok google' on my phone to pause a streaming, the ccst doesn't pause, it stops the video stream.

Can you look at it please? Thanks!

[svs449]

Buen día aun en espera de que funcione mi dispositivo, quedó al pendiente.

[Lívia]

Olá bom dia! Antes de saber que era um problema geral. Nós resetamos o Chromecast conforme orientação que vimos em alguns vídeos e acabei de descobrir que não era para fazer isso, como posso resolver?

[Coley90]

My chromecast worked 2 days ago. Yesterday the power button, volume, and mute buttons would work. I can’t scroll down or select any apps. Is this issue I’m experiencing have to do with this 2nd generation issue? I have replaced the batteries, unplugged it from the HDMi and everything. I tried holding down home button and now nothing is working. The light just pulses on the remote and eventually turns off after some time. This is beyond frustrating. I can’t even turn the tv off. 

[Matteopit]

il mio problema è proprio la connessione con la rete wi-fi del dispositivo. Come faccio ad avere l'aggiornamento se non è connesso?

[Gbond2]

Cambia la data del tuo dispositivo al 8 marzo o precedente, prova a connettere di nuovo il Chromecast e fai l'installazione normalmente. Dopo di che, si aggiornerà automaticamente. Quando finito, metti il tuo telefono di nuovo alla data attuale. Spero che aiuti.

[Leti_varela_a]

Cuantos días más van a tardar???? No puede ser que sea tan extensa la espera, son muchísimos los dispositivos afectados. Deberían de brindarles a los usuarios una solución inmediata, es una vergüenza 

[Nunx73]

Io ho resettato il dispositivo e ora non riesco più ad aggiungerlo.

Avete risolto il problema?

[Gbond2]

Cambia la data del tuo dispositivo al 8 marzo o precedente, prova a connettere di nuovo il Chromecast e fai l'installazione normalmente. Dopo di che, si aggiornerà automaticamente. Quando finito, metti il tuo telefono di nuovo alla data attuale. Spero che aiuti.

[Gingersnapzz]

It's been 10 days since chromecast hasn't worked . What's the point in paying for apps when you lot can't fix the problem. Why is it taking so long and will you be refunding my subscriptions for everything I cannot watch ? 

[Rtmaciano]

Olá, 

Ontem à noite, alterei a data do celular,  consegui configurar o chromecast,  daí atualizei a data e deu certo, funcionou.

Hoje não está funcionando mais.

[Npurser11]

Any update?  I did the factory reset and haven't been able to setup the device again. 

[johnnyzero2]

-> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Neropop]

Found this on another thread.

worked but still can’t cast.

TEMPORARY FIX FOR CHROMECAST CERTIFICATE EXPIRATION since Google is slow and incompetent and forgot to renew the certificate for Gen2 Chromecast and older!!!

***IF YOU HAD FACTORY RESET YOUR CHROMECAST and are having problems resetting up the Chromecast (Home App can't connect) ***You must follow these steps first before you fix your casting!!!

If you had unfortunately factory reset your Chromecast during this issue, go to your phone Date&Time settings and turn off automatic date set, manually change the date to March 7, 2025. Now try to set up the Chromecast again and it should work again.

If you didn't factory reset, Just proceed to the casting fix,

Fix casting from Android (GUI method)

1. Download and install this Activity Manager app. I am not affiliated with it, but it's open sourceand seems to work as advertised. Note that you can download an APK directly from that page—you don't need to install F-Droid if you don't want to.

2. Launch the app and select "Intent launcher" from the dropdown in the upper right.

3. Tap the edit icon next to "Action" and paste in

com.google.android.gms.cast.settings.CastSettingsCollapsingDebugAction

Leave all other fields blank.

***On Android 11 and below, use

CastSettingsDebugAction

instead of cast setting collapsing debug action.

4. Tap the checkmark in the lower right.

5. In the settings popup panels that pops up, scroll down to "Connection" and click to enable "Bypass Device Auth".

You are done!

[Mrwatit]

Is the solution available yet for those who performed factory rest?

[johnnyzero2]

---> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Vaninacipriano]

I do no made a factory reset and is not working. Wichi options do I have

[Gbond2]

Do a reset, then change your device date for 8th March or previous, try to connect Chromecast again, do the installation normally. After that, it will get the update by itself. When finish, just put your phone back to the actual date. Hope it helps.

[NicoPerfetti]

Seteando la fecha del celular al 8/3/25 permite conectarlo y baja automaticamente la actualizacion!!!!

[Guru488]

After new update hd quality compromised by Google on 2nd generation

Bad picture quality in new update I request Google and it's team to resolve it HD quality in 2nd generation Chromecast update and also resolve in short period 

I like Google Chromecast only for its HD picture Quality on YouTube so please take a necessary action on it

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[patwaram78]

Thanks to person who had recommended this earlier in the comment. I had factory reset my device when it stopped working. Here are the steps to follow:

a. Change mobile date time to one before 8th March 2025

b. Connect your Chromecast now .. it should work connection

c. Once connected the firmware released here will get automatically updated to device

d. Now you can go back to original date & time

Worked for me so others can try

[Nati23]

Yo lo establecí tendrá solución??

[Anonymous]

If you made a factory reset it helps setting the time and date manually - fx March 1st. 2025. Then you can connect to the chromecast. Afterwards set the time automatically again. Worked for me. 

[XxMarosyxX]

Any update for those user that did a factory reset?

[Nexus6x]

Just backdate the device you're casting from to 5th March or earlier and start setting up you're chromecast as normal again 

[Gbond2]

Change your device date for 8th March or previous, try to connect Chromecast again, do the installation normally. After that, it will get the update by itself. When finish, just put your phone back to the actual date. Hope it helps.