Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Admaflo28]

Gracias..! Me sirvio tu recomendacion y funciono correctamente.

[Gbond2]

Change your device date for 8th March or previous, try to connect Chromecast again, do the installation normally. After that, it will get the update by itself. When finish, just put your phone back to the actual date.

Hope it helps.

[FahadKhan911]

Just go to your phone/iphone/tablet change the date to 1st March 2025 and then connect chromecast.it will update your Chromecast and will connect to the tv and update it.so go and enjoy..I already applied that method.it really working.

[Anonymous]

Hello all.

If you performed a factory reset and have an Android justo do these simple steps:

1 - Change manually your date to March 1st or other before March 8th.

2 - Open your Home App and add your device as usual.

3 - Finish the configuration following the steps.

4 - Wait for the Chromecast update.

5 - Restore your phone to the current date.

6- Use your device as well.

BR

[Aebav]

Hi, any updates on this? I've tried changing the date on my phone, and that managed to connect the chromecast to the web, but that didn't allow it to get the update, so it keeps getting the trust issues...

[th72]

Worked for me too. I had reset - so I change date to 2 march on Iphone and reintalled via HOME App. It did an update and voila. worked. Change date on Iphone again to automatic. 

[th72]

Based in Europe

[Mikeservis]

I just bought a brand new Chromecast because the one I've been using for a long time died overnight. I hooked up my new Chromecast with Google TV, but the Google Home app doesn't ever see it. What gives?

[tomochia]

キャスト完了しました！！！

リセットしてしまいましたが、日付を戻すこともなく、あきらめずチャレンジしたら

つながりました！！

ありがとう！！

[JW24350]

My dear God! When is this going to be resolved! 

I feel like this is intentional to get us to upgrade and buy a new Chromecast. Perhaps a class action lawsuit should be considered at this point.

[Stelw]

We are two weeks waiting for a solution. I think that will be no solution. At least, Google may offer a coupon for buying the new device. I'm one of the "stupids" that factory restored the Chromecast. And now my son can't ser his cartoons on TV.. Stolen my phone for watching Toons.. 😁

[Gbond2]

Change your device date for 8th March or previous, try to connect Chromecast again, do the installation normally. After that, it will get the update by itself. When finish, just put your phone back to the actual date.

Hope it helps.

[Stelw]

Thank you! Community is better than developers! Thx thx thx

[madquinterio]

It’s work!!! You are a genius 🫶🏻

[Jorge2025arg]

Yo lo había reestablecido de fábrica. Por favor, avísenme cómo puedo solucionarlo al no poder recibir esas actualizaciones!!!

[madquinterio]

I did the reset before reading that issue… how Can I fix the problem?

[Oscar_A]

I performed a factory reset. When Will you solve the problem?

[SChaab]

J’ai toujours le message m’indiquant de vérifier le réseau local de mon iPhone alors qu’il est activé, ça commence a vraiment m’embêter ça ! J’espère que ce sera réglé rapidement ! 

[Jar3]

Después de todo lo que me tocó pasar,  como se, quienes son ustedes? Saben cuántos correos, de Google, de bancos de mercado pago, y así podría escribir todo el día, , de todas esas empresas he recibido correos falsos, y nunca, pero nunca, se ocuparon, a pesar que les estaban usando su logo su marca, incluso su correo y a nadie le importó, me dijeron que hiciera la denuncia, yo puedo influir más que, empresas como Google, , y si a Google no le preocupa, que puede hacer un simple ciudadano 

[ViviViki]

WHY oh why didn't you let us know via email or Home-app? Some way? I had to literally google the problem to find this so of course YES I reset the dang thing before I googled because it's solved all other issues every single time. 😑

[Zaradar]

What is the ETA for a fix for those of us who did do a reset?

[Mehwishmushtaq]

How I recover back my data some one hack my Gmail and stolen my all data now I didn't see any thing

[Graciele]

Ainda estou enfrentando problemas com a conexão, não está conectando. 

[Abs_Pune]

How long it is going to to address this issue from your end?

[Jogregolo]

¿Aún no está lista la solución para quienes hicimos el reseteo del Chromecast? De ser así, ¿Tienen una idea de cuándo quedará?

[Yulmix]

More than a week is not a fys. For those of us who only have chromecast to see home video content, this is unacceptable trust a company like Google, the one and only.

[jamesgames0007]

When will I get the Chromecast audio update I have factory reset it

[Mehwishmushtaq]

https://us05web.zoom.us/j/84358475947?pwd=jSNGrC2bEs2nS8nSQ6BzChL7LLpGUN.1

[Mehwishmushtaq]

How I recover m6 data

[jdenisat]

Tengo modelo NC2 6A5... Reconoce a Chromecast 3789 pero no conecta al dispositivo. ..

Yo lo había reseteado ...pensé que se había desconfigurado  .. el aviso de no tocar llegó tarde... ojalá pronto se arregle..si pudieran avisarme a el correo #...gracias

[IvanPaez]

Tengo el mismo problema con el mismo modelo NC2-6A5.

Si te dan una solución porfa avísame.

Gracias de antemano.

[rachH]

Any update on this? We've now been unable to watch TV for a week! Would be great to have a timeline, especially for those of us who performed a factory reset early days based on the advice on these forums.

[Amieggg]

Wheres the update??? I reset my device before seeing this, why isnt there a fix yet???

[AaronBurr]

Hi Any update since Thursday? There’s a lot of basketball to cast.

[LeFerreira]

O meu dispositivo fica na tela "Instalar o app", o aplicativo do Google Home não consegue terminar as configurações, ele localiza o Chromecast, mas não consegue se conectar com o dispositivo. O que eu faço? Já tentei desligar da tomada, já redefini o aparelho, não estava sabendo de todo esse problema! Como resolvo isso? 

[Su1955yo]

Hice lo q informaron cambié la fecha, ayer anduvo y hoy NO anda otra vez🤦‍♀️

Q pasó?

[Viny_84]

Oi pessoal fiz a configuração com a data de 7 de março no meu smartphone e realmente voltou a funcionar.  Assim que ele for instalado tem que voltar com a data atual para reproduzir o youtube no chromecast. 

[Piloutchi54]

And now ? What can i do ???? What id the solution ??? I’m so Angry ….

[debymulataza24]

Cuando van resolver nuestro problema, no mi deja configurar 

[IvanPaez]

Good afternoon.

I'm so sorry to bother you. But I do the factory reset to settings and can't use it.

Could you please help me?

• Kind regards, Ivan