Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[NikeshAil]

When u r going to fix this problem 

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Marjo]

Bonjour 

J'ai réinitialisé ma chrome cast

Est ce possible de m'indiquer les étapes à suivre 

Merci

[Gbond2]

Changez la date de votre appareil au 8 mars ou avant, essayez de reconnecter le Chromecast et effectuez l'installation normalement. Ensuite, il recevra la mise à jour automatiquement. Une fois terminé, remettez simplement votre téléphone à la date actuelle. J'espère que cela vous aide.

[johnnyzero2]

Yes. Complete instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[SagerWU]

要多久呢？

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this -

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[KyleShin]

It still doesn't work to me. When does a Google fix this issue?

[johnnyzero2]

  >>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

***Google REALLY should pin this information to the top of this support page!!!***

[SzilardSz]

Hello,

I would like to know where the chromcast troubleshooting is going? I am in a rather awkward situation because of it. Therefore, it is necessary to give a deadline. SOS!

Thank you.

[johnnyzero2]

 >>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Luquelme]

I reset my device. And now?

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jar3]

Acabo de escribir medía hora y como dije que a Google no le importamos, el mensaje no salió, error, 

[Rosinaldo]

eu preciso do meu aparelho funcionando perfeitamente , afinal eu não paguei por um produto com data de validade , se não resolvem da maneira fácil irei tentar na vara civil , mais não vou aceitar mas um desrespeito ao consumidor , são dias sem poder ver um filme , pode até ser algo inútil pra vcs que tem o mundo aos seu pés ou quase todo o mundo pq eu não  faço parte desse grupo , ou resolve o meu problema ou eu vou entrar na justiça e pedir um ressarcimento pelo prejuízo financeiro e emocional causado  por vcs !! 

 Resolvam o meu problema !! Já não tenho mais pasciencia 

[johnnyzero2]

>>>>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Ana9]

Estou até hoje tentando configurar e não consigo, aguardando essa resposta e nada ainda 

[johnnyzero2]

 >>> If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Wendel77]

MDS gente por favor vocês estão nos deixando na mão por conta desse erro de vocês, tá péssimo essa demora 

[johnnyzero2]

 >>>>> *If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[JZKR]

Soy adulta mayor y me mi única entretención arreglenlo pronto mi nieto me lo reseteo ,necesito ayuda para volver a usarlo muchas gracias 

[johnnyzero2]

 >>>>>     If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[SergiTallon]

Buenas tardes, el pasado viernes escribí un mail a soporte de Google indicando esta solucion que te voy mostrar y me respondieron como sigan tuviera el problema... sin más... ahí va como yo lo arregle:

De: Sergi Tallon 
Date: vie, 14 mar 2025, 23:06
Subject: Solucion para que se actualize el certificado de Google ChromeCast en dispositivos que se han restablecido de fabrica en el fallo del 9 de marzo del 2025
To: chromecast-support-eu

Buenas noches,

La Solucion para que se actualize el certificado de Google ChromeCast en dispositivos que se han restablecido de fabrica después  del fallo del 9 de marzo del 
2025, es tan fácil como cambiar el día al 1 de Marzo del 2025 en el telefono movil que se quiere sincronizar/configurar/agregar Chromecast a Google Home nuevamente desdey volver a sincronizar de forma estándar desde Google Home.

Una vez está establecida la conexión con el WiFi en Chromecast, automáticamente se actualiza nuevamente el certificado y ya vuelve a funcionar.

Saludos,

Sergi Tallon

[miridk]

This is not an answer, this is a reply! I paid for the product, rollout fix via BT instead of wifi, done, can't be that hard or write me I'm a real dev not some pseudo junior dev like the ones you seem to hire.

[johnnyzero2]

>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

Interesting. Are you sure the Chromecast hardware even supports bluetooth? If so, that could be the solution that Google eventually (if ever) comes out with. 

For those who don't feel like waiting for that, the "date" workaround works just fine.

[Jar3]

Dije que, hace años que vengó luchando con este tipo de problemas, hackeó de cuenta , hackeó de dispositivo, y saben que respondieron, 1 cambie la contraseña, 2 si no funciona cambie la cuenta, 3 si sigue, comuníquese con su proveedor, y si aún así no funciona cambie el teléfono, pero si tampoco llega a funcionar, mudese a la Antártida seguramente ahí no va a tener problemas 

[rosianenunes079]

Quando que vai voltar a funcionar 

[johnnyzero2]

   >> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mreto]

Danke , mit der datums anpassung auf dem smartphone funktioniert der chromcast wieder.

[Jheymissom]

Ja restaurei a configuração de fabrica 

[Georgia3]

Hace 3 días que no me funciona el chromecast. Cuando estará funcionando

[vitaintrasferta]

I do the factory reset of the Chromecast 2nd gen.

[johnnyzero2]

---->> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[SergiTallon]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Jar3]

Siempre hay algún chupamedia que habla maravillas de estás empresas, vos tenés un problema y ellos de inmediato te llaman , te invitan a sus oficinas para que lleves tu equipo y te lo revisan ahhh y te dan un cafecito, dejemos de joder a alguien lo llamo personal de Google alguna vez, alguien tuvo la suerte de que lo atendiera un ser humano? 

[johnnyzero2]

If you can stop whining long enough to do this, it will fix your Chromecast:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[CarrieroMike]

Confermo a tutti che basta rimettere la data e l'ora del telefono al 1 Marzo 2025. Anche se avete fatto il reset. Riconfigurate con l'app Google home e successivamente rimettete l'ora del telefono a quella della data odierna.

[Brilha]

Muito obrigada pelas dicas! Trocar a data para 1 de março pra reconfigurar deu super certo!!