Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Brilha]

Muito obrigada pelas dicas! Trocar a data para 1 de março pra reconfigurar deu super certo!!

[FahadKhan911]

Confermo a tutti che basta rimettere la data e l'ora del telefono al 1 Marzo 2025. Anche se avete fatto il reset. Riconfigurate con l'app Google home e successivamente rimettete l'ora del telefono a quella della data odierna.

[Shivamsoni]

Please resolve the issue asap as I have already reset the Chromecast device 

[FahadKhan911]

Just change the device date(phone or tablet or iphone )to 1st or 3rd March 2025 then connect chromecast.it will take some seconds to download and update the chromecast.after that connect to the wifi and enjoy streaming.i already did that.its working.

[johnnyzero2]

-->>  If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this support page!!!**

[Jar3]

• Si Jonny, mañana hago un curso de sistema y lo resuelvo, , nosotros no somos expertos en sistema, necesitamos el apoyo de el personal especializado, 

[SergiTallon]

Buenas tardes, el pasado viernes escribí un mail a soporte de Google indicando esta solucion que te voy mostrar y me respondieron como sigan tuviera el problema... sin más... ahí va como yo lo arregle:

De: Sergi Tallon 

Date: vie, 14 mar 2025, 23:06

Subject: Solucion para que se actualize el certificado de Google ChromeCast en dispositivos que se han restablecido de fabrica en el fallo del 9 de marzo del 2025

To: chromecast-support-eu

Buenas noches,

La Solucion para que se actualize el certificado de Google ChromeCast en dispositivos que se han restablecido de fabrica después  del fallo del 9 de marzo del 

2025, es tan fácil como cambiar el día al 1 de Marzo del 2025 en el telefono movil que se quiere sincronizar/configurar/agregar Chromecast a Google Home nuevamente desdey volver a sincronizar de forma estándar desde Google Home.

Una vez está establecida la conexión con el WiFi en Chromecast, automáticamente se actualiza nuevamente el certificado y ya vuelve a funcionar.

Saludos,

Sergi Tallon

[SunyJim]

RESET SOLUTION
I had reset my Chromecast audio as part of troubleshooting. Then of course was in trouble as nothing worked and the unit would not authenticate.  So i changed my phone date to March 1st/2025,  google home, add device, connected to the chromecast gave it wifi info.  At this point i had to change the date back because my phone Samsung S22+ wouldn't give me internet on the phone with the wrong date.  Then the chromecast seemed to sit and blink white, then reboot orange, then back on, then it finally showed up in the devices list.  (be patient). I've confirmed it now has the new updated firmware.
happy to report now working.

[Sundasafroz]

Some body stolen my fon I want to know the exact location

[Paolo1966]

Grazie dell'informazione 

[tantraclaymore]

No tengo conexión 

[Gabriel76]

6 meses de uso y dejo de funcionar, malo el dispositivo. 

[SergiTallon]

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Rangelewe]

Previsão do problema ser solucionado 

[johnnyzero2]

-------->> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Helekin]

I restored to factory configuration. I need to know how I do it to go back normal.

[Xiukieu]

Xin chào . Bạn ở đau monhf ở vietnam

[johnnyzero2]

---->> If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Linda90]

I have this issue. 

I have also factory reset my device but when is it all good to go again?

[Xiukieu]

Chao e .lunda ở đau ak nak

[johnnyzero2]

---->> If you performed a factory reset during your initial troubleshooting, you'll need to do this....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[smy3187]

Please guide me I have already reset my Chromecast gen2

[johnnyzero2]

 do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Manhatthien98]

http://www.sprint.com/en/support/contact-us.html

Truy cập bị từ chối

Bạn không có quyền truy cập "http://www.sprint.com/en/support/contact-us.html" trên máy chủ này.

Tham chiếu #18.1e6633b8.1742144171.1159e5b2

https://errors.edgesuite.net/18.1e6633b8.1742144171.1159e5b2

[AngelaSantana]

O meu aparelho,apareseu, faça download do app home e abra-o  no seu smartphone para começar a configurar 

Já fiz,mas não dá???

[Maimon]

I already reseted the device. Still trying to make it work, 1 week after that.

[johnnyzero2]

---->> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[RemcoW]

Thanks, but I dont know how. Do tou mind explaining please?

[RemcoW]

Never mind I know, thanks. 

[vheeno]

i set my date march 1 then it worked. even updates....

thanks 🙏 

[RemcoW]

Yes this works! Thanks!

and shame on you Google for how this was (not) communicated. 

[Taniariella]

Ouvi falar que pode criar problemas nos app de banco,  caso tenha em seu dispositivo. 

[johnnyzero2]

• The date switch is only a temporary measure to re-setup your chromecast. Once you're done, you can change it back to Auto.

[Robbinkakebeen]

Verbindingen

[Conz195]

I changed my date on phone setting and it genuinely connected  and is now working .  No issues  just fully confused how that has managed to fix it lol

[pedrooliveira]

Boa tarde,  consegui resolver o meu voltei a data do celular para 03/03/2025, segui para configuração, quando ele for pedir pra conectar no chromecast pelo Wi-Fi vai precisar entrar nas configurações do Wi-Fi e esquecer todas as redes salvas que seu celular possa conectar, ele vai seguir e conectar no crhomecast daí ele vai pedir pra vc colocar a senha do Wi-Fi no celular daí ele vai começar a atualização do chromecast e tudo volta ao normal, espero ter ajudado. 

[Sujitra]

I had already factory reset my device. How can I do it? 

[johnnyzero2]

->> If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[MumTheMightyGod]

I hope this helps ..I followed advice from previous community member 

I had already factory reset my chrome before being warned not to .

So this is what I did ...

I changed date on my android phone to 7th March .

I searched for cast device through home again and it connected to it easily again. 

Had a little weird back and forth where it said it hadn't connected yet it had on the TV .

The Chromecast started an update which also stopped and started but I let it do it's thing and it completed and restarted itself.

I did a hard reset/reboot on my phone (you know,where you hold the on/off button for ages and then reset)

I set the time and date back to automatic in settings on my phone.

This seems to have fixed the cast problems and am very happy to have my chrome cast back again ,I didn't know how much I would miss it .

Hope this helps