Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Margarete]

Eu acabei resetando o aparelho 

[johnnyzero2]

->>

If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Ramirales]

No puedo configurar el Chromecast....lo reinicie y me indica que no es posible la configuración.

Es un problema mío o del soporte?

[johnnyzero2]

->> If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Comunitat1234]

Espero que esta semana este resuelto, o daré de baja las plataformas en streaming.

[johnnyzero2]

->> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Alihami]

Aliakbrhami

[Taniariella]

Eu acionei o botão do chromecast até piscar. Isso é resetar?

[johnnyzero2]

Yes.

->> If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[frietje123]

How long until this is fixed? I'm not buying a new casting device just cuz some one forgot to update the security **bleep**.... 

[johnnyzero2]

---

->> If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[MumTheMightyGod]

I hope this helps ..I followed advice from previous community member 

I had already factory reset my chrome before being warned not to .

So this is what I did ...

I changed date on my android phone to 7th March .

I searched for cast device through home again and it connected to it easily again. 

Had a little weird back and forth where it said it hadn't connected yet it had on the TV .

The Chromecast started an update which also stopped and started but I let it do it's thing and it completed and restarted itself.

I did a hard reset/reboot on my phone (you know,where you hold the on/off button for ages and then reset)

I set the time and date back to automatic in settings on my phone.

This seems to have fixed the cast problems and am very happy to have my chrome cast back again ,I didn't know how much I would miss it .

Hope this helps 

[Click31]

Espero que no se demoren mucho en dar una solución, gracias por su atención, saludos. 

[johnnyzero2]

-->>  If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[kkatiajsilva]

Olá. A semana passada tive problemas. E neste final de semana voltaram os problemas. 

Gostaria de uma solução porque não  é  possível que esse aparelho vai parar de funcionar. 

No aguardo!

[johnnyzero2]

-->>  If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Chavezdeita]

I obviously found this page after y factory reset, is not obvious is a problem with the device..., what can I do?

[johnnyzero2]

-->>  If you performed a factory reset during your initial troubleshooting, you'll need to do this......

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[MumTheMightyGod]

I hope this helps ..I followed advice from previous community member 

I had already factory reset my chrome before being warned not to .

So this is what I did ...

I changed date on my android phone to 7th March .

I searched for cast device through home again and it connected to it easily again. 

Had a little weird back and forth where it said it hadn't connected yet it had on the TV .

The Chromecast started an update which also stopped and started but I let it do it's thing and it completed and restarted itself.

I did a hard reset/reboot on my phone (you know,where you hold the on/off button for ages and then reset)

I set the time and date back to automatic in settings on my phone.

This seems to have fixed the cast problems and am very happy to have my chrome cast back again ,I didn't know how much I would miss it .

Hope this helps 

[GianniDem]

Non funziona ancora oggi

[johnnyzero2]

-->>  If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page.**

[adbeff]

All set! I love you all!

Thank you 👍

[Jetrete]

GRAZIE, INFATTI NON POSSIAMO CONFIGURARE CHROMECAST CON LA APP HOME

[wasc17]

Les agradezco la pronta ayuda

[Gwizzard9]

How much more time do you need? It has been a freaking week and nothing is working! When is this going to be solved?

[johnnyzero2]

-->>  If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gwizzard9]

It looks like it is going to work and it keeps giving me the same issue

[johnnyzero2]

-->---->  If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gwizzard9]

Does not work, we wait for good solutions

[Florian57]

Bonjour

Voilà plus d'une semaine que l'application ne fonctionne plus.

Pensez vous la mettre à jour,

Si oui quel délai?

Ctrl

[lyllian]

não consigo conectar meu chromcadt a TV

[blackes]

I found a way to connect devices that were reset, is it worth the reward for finding bugs?

[Mtime]

Thanks for the heads up 

[Steph85]

I've reset mine a few times can I get so help 

[Konst]

here is solution:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Rebecs]

Set your Phone date on march Fifth and connect your chromecast, worked for me. You can also scroll thru the comments to get a solution

[Maz27]

Thanks it works now! 😁

[Vero2]

necesito una solución ya

[covamz]

Buenas tardes, cuando dejo de funcionar restablecí a la configuración de fábrica dado que eran los pasos que me indicaba la app, me gustaría saber cuáles son los pasos que debo seguir ahora para hacer que vuelva a funcionar.

Gracias de antemano.