Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[leo_orsinir45]

Yo ya reinicie de fabrica mi dispositivo, por favor brinden una solucion inmediata

[johnnyzero2]

>>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Theavanbiemen]

i have indeed reset my chrome cast to the factory settings. And can't receive any programs at my tv. I hope that you have very soon a solution!

[johnnyzero2]

-------->> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[RenatoFGomes]

Quando irão resolver, há dias vem dando problemas 

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this........

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Whaze]

Any update, it's been a week now

[Whaze]

I also did a factory reset

[johnnyzero2]

>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this.......

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Klmns2025]

it seems like my 2 chromecast 2nd generation are back in order except that the 3rd one is not budging ( my only guess is that I reset this one since this the one that is more accessible & the one that I always cast to) .Hopefully, this  can also be fixed in due time.

[johnnyzero2]

Do this for the one that you factory reset:

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Johnmorganshop]

Is this fixed?? I still cannot connect my device from the TV to my phone.

[Klmns2025]

try updating your software then power off after that. These tricks sort of worked on my 2 chromecasts. Or maybe I just got lucky :0)

[johnnyzero2]

****  If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Sc64]

next time you have an issue with one of your products, please put the announcement on the Google support page right away. We were using the Google support page to troubleshoot and on your list of troubleshooting solutions was to factory reset the Chromecast, which is what we tried and now you worn in bold red letters, not to factory reset next time care more about your customers and get the message out right away. It has now been a week since this issue began, I would have expected a fix much sooner many people with Chromecast rely on it to watch TV at all. I am very disappointed in how this was handled and in notifying the consumer please notify me how I can fix this issue because I tried a factory reset that was recommended on your Google support site

[johnnyzero2]

>>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[cpthomas2]

Thanks for restoring the  chromecast dongle!

[daepms]

I'm an affected user who reset my device, please keep me updated.

[johnnyzero2]

**** If you performed a factory reset during your initial troubleshooting, you'll need to do this......

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Daly]

Is working Now? 

[johnnyzero2]

------->> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[EmilholmKongste]

Hello. My chromecast is not working yet. I have restarted it. What to do? 

[johnnyzero2]

**--> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Andreasambatar]

Por favor! Busquen la manera de solucionar el problena para los q lo hemos reestablecido de fabrica al no funcionar !!! Esto lo tendrian q hacer automaticamente !! Ya q avisaron q no se reestablecieran tarde !!! Despues q varios usuarios lo hicimos . 

[johnnyzero2]

**** If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[shivashukla]

The company like Google taking too long to fix an issue in the Google device (Chromecast).. that is so strange... I prefer to purchase Google product because of quality.. now even facing issues with company like Google.. 

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this.......

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Jayhism]

Will we be receiving compensation for this outage?

[johnnyzero2]

No, but if you want to fix your Chromecast just do this:

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[FredFr]

I changed my phone date to March 6th and went through the setup process and everything seemed to work fine until it got to network settings and then it crashes

[johnnyzero2]

Complete instructions here:

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[adbeff]

Be patient. It took me 3 tries. Don't forget to turn off VPN . THE 3RD TIME I RESTARTED MY PHONE.

[Paulanselmo]

Eu sem meu Chromecast não sou ninguém!! Arrumem logo isso por favor!!

[johnnyzero2]

---->> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Pedo]

Eu restaurei e agora o que eu faço 

[johnnyzero2]

>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[julianneandrade]

How long until this gets fixed? I’ve been waiting for a couple of weeks now and still nothing

[johnnyzero2]

     >> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Enzdos]

Was it fixed? I still can’t connect to my Chromecast.

[johnnyzero2]

----->>> If you performed a factory reset during your initial troubleshooting, you'll need to do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro