Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Nclsenic]

On en est où? Ça fait une semaine là. Vous êtes Google, ça ne devrait pas prendre 1000 ans. Merci 

[Hevi]

Hice las recomendaciones de cambio de fecha y se conecto .. pero cuando quiero transmitir Netflix, no puedo.. y eso no me pasaba antes ...

[ZSY]

I'm still having problems.  When will it be fixed?  No Netflix YouTube or Amazon prime video.  Terrible 😞 

[Dutchgirl]

Go to settings and find your date and time.

Switch off automatic time. Set time on March 5.

Now go to Google home. Set your device.

It will find your device again and upgrade it.

Go back to your settings and switch your time on

[J_C]

Una poca vergüenza ahora tiro mi cromescart a la basura estos no reparan nada 

[Radmichaela]

Still waiting. Following

[Dutchgirl]

Go to settings and find your date and time.

Switch off automatic time. Set time on March 5.

Now go to Google home. Set your device.

It will find your device again and upgrade it.

Go back to your settings and switch your time on automatic again

[Janognilima]

And then we should just live without TV until now ????  Or do you want us to buy all new. 

[Dutchgirl]

Go to settings and find your date and time.

Switch off automatic time. Set time on March 5.

Now go to Google home. Set your device.

It will find your device again and upgrade it.

Go back to your settings and switch your time on

[Albertogrzk]

Ya pasó más de 1 semana

[Marcellogreco]

Io ho fatto il ripristino di fabbrica e ad oggi non riesco ancora a configurare la mia chromecast. Spero risolviate prima possibile

[Chromecast19]

Since the issue is inability to connect, how is it possible that we receive a fix by being connected ? 

[Dutchgirl]

Go to settings and find your date and time.

Switch off automatic time. Set time on March 5.

Now go to Google home. Set your device.

It will find your device again and upgrade it.

Go back to your settings and switch your time on

[Adriaan64]

Is there any news ?

[plhersh]

My Chromecast is still not working???

[Dutchgirl]

Go to settings and find your date and time. Switch off automatic time. Set time on March 5.

Now go to Google home. Set your device.

It will find your device again and upgrade it.

Go back to your settings and switch your time on.

[Aivan]

on your mobile, manually set up date to march 8, 2025 and then you'll be able to set up your chromecast device again an link it to your wifi network. Once linked, it'll automatically update firmware to the patched version. Once finished, set date to "auto" again on your mobile and that's all. Credits to @multimediatipsytrucos532 youtube channel. Give him a well paid job at google.

[OG12388M]

I didn't know about this problem til now. I moved to a different country and wanted to install my Chromecast in another TV, also with a different phone now ( Google Pixel) . After several unsuccessful attemps , I performed a factory reset 😞 And now I read we must not do that... 

[Dutchgirl]

Go to settings and find your date and time.Switch off automatic time. Set time on March 5.

Now go to Google home. Set your device.

It will find your device again and upgrade it.

Go back to your settings and switch your time on

[TL47]

Can please provide an update on the status of this fix? I had initially factory reset my device and cannot set it back up.

[Dutchgirl]

Go to settings and find your date and time.Switch off automatic time. Set time on March 5.

Now go to Google home. Set your device.

It will find your device again and upgrade it.Go back to your settings and switch your time on.

[RoberSP]

Uff lo restablecí y no puedo conectarlo cuando va a quedar uno compra las cosas para usarlas no para dejarlas ahí en espera de que lo solucionen 

[Melinaw1]

Den una solución por favor 

[Márcio]

Ok muito obrigado

[Wave787]

Oh wow, google don’t care about customer satisfaction anymore they only care about sponsors!

[arajurwar]

I am in this bucket. Based on the initial troubleshooting, I did ended up doing a factory reset, and I can't set it up again. Is there an ETA on the fix for this issue?

[Benny3]

Can you please fix this ASAP.. this is getting to be a bit of a joke!!! 

[ferbaptista]

Estou ATÉ HOJE sem conexão! Sim, como milhares de pessoas fizeram, eu resetei ele pq não tinha nenhum comunicado de vcs. E agora? Até hoje não consigo configurar mais!!!

[AlineO]

No he recibido la actualización todavía : (

[Lore66]

Ho ripristinato le impostazioni di fabbrica,  come faccio ad eseguire l'aggiornamento? 

[Samehelshabrawy]

I tried a solution and worked for me for a device that was set to factory settings

use android phone and change the year to 2024

add the device from home app

The chromecast will perform software update during the setup

after restart it will work fine and you can set the date back to normal on the phone

[Jim25]

When will the fix for those that did the factory reset be done already. This is google right? Lots of egg heads and $ seriously wtf

[Ana10]

Una semana sin funcionar! Conozco muchos que ya se les actualizó por qué a mi no!?

[shawchessplayer]

Set your smartphone date to 6 March. Add chromecast using Goggle Home. This will work, though Iplayer etc. Will not work for an hour, or so.

[pferran]

cuál es la solución para los que restablecimos el dispositivo a configuración de fabrica 

[Brandie]

How freaking long does it take for you guys to reset or fix this problem. Also, are we going to get a credit or refund for the inconvenience of not having television for almost a month since it's going to take 10 years to do. Also appreciate you taking the time to read my message

[KarlaM96]

Lo restableció de fabrica y ya no puedo configurarlo, el producto quedará obsoleto? O ya sacaron una actualización he buscado y no encuentro como configurarlo

[Bosbos345]

Spoiler

[ArtCarb]

Well before we know, or everyone know and you put the note, the first advice was reset the device, so what now? 

[Manymano]

Bonsoir, moi je ne vous félicite surtout pas,  je suis handicapé, habitant en pleine campagne et j'ai toujours fait confiance à Google c'est pour ça que j'ai un Chromecast. Le 9 mars, d'un seul coup plus d'image sans explication et en panique, j'ai tout essayé comme des milliers d'autres clients sauf que en cherchant sur internet,  on me conseillait de faire une réinitialisation d'usine.  Résultat rien et maintenant vous dites qu'il faut pas ??  C'est une blague que tout à l'heure ça a marqué qu'il suffisait de débrancher et rebrancher chromecast et que c'est bon...  J'ai réellement envie de me mettre la corde au cou car j'en peux plus, ma seule compagnie est la télé et j'en peux plus à cause de Google. En fait Google arnaque ses clients comme beaucoup d'autres. 

Merci beaucoup pour votre professionnalisme qui en fait n'est que du vent.

Cordialement 

Mr Roblette   #