Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[SlimHolden]

My two Chromecast Audio are both up and running again. 
Work around for  factory reset by temporarily changing the system date to a date from before “the issue” first manifested itself and reinstalling the device worked also like a charm. 

[JonteS]

When can we expect to see a fix for us who did the factory reset initially? 

[Jacqueline2273]

Também estou me fazendo essa pergunta 

[Jonatas007]

OK estou sem uso.

[Anonymous]

出荷時にリセットしてしまっている場合どうすれば？

[ALinNYC]

how do i changed date on Samsung phone?

[emilainy]

Vai nas configurações, gerenciamento geral, data...

[Caewils]

In your settings date and time

[jpp_]

I confirm that one of our devices has been updated and it is working.

The other (we have two in two meeting rooms) not (I hope not... yet!)

Thanks.

[Bex1167]

Holy Cow! It has been over a week! An update on progress would be in order I would think. Perhaps an ETA? Seems a bit long for a major corporation to fix a problem...

[tikkuvinay]

Hello Google Team, when can we except the resolution on the issue? We are still unable to connect to Chromecast 2nd Gen. 

[tikkuvinay]

Issue resolved by changing the phones date to 01-Mar-2025.  After the Chromecast will be configured, you can change the date to the current day

[wtracy1]

My Home app sees the Chromecast device but still throws a "Could not communicate" error when trying to setup 

[NandoC]

Try this step:

Change the date on your smartphone to a date before March 8, 2025. Try redoing the Chromecast 2 setup from Google Home this way.

[Raffaelezanon]

Come si fa a modificare la data dello smartphone?

[NandoC]

Se hai un telefono con Android come sistema operativo devi andare su impostazioni (icona a forma di ingrannaggio). Dovresti poi entrare in Gestione Generale e selezionare la voce Data Ora. Una volta selezionata la voce Data Ora ti accorgerai che un pulsante a scorrimento è impostato su impostazione automatica.  Devi far scorrere quel pulsante verso sinistra in modo che ti sia possibile impostare la data manualmente.  Una volta che hai ripristinato il chromecast ricorda di riportare l'impostazione della Data e Ora in modalità automatica. Ciao 

[LesMike]

We had that issue too until we uninstalled home and downloaded it again from play store. That solved the issue. 

[Ebraam]

I did factory reset .. how long it takes to get fixed?

[Cindy28]

N’hésite pas si tu as des nouvelles..  

[Cindy28]

Quand est ce que le problème sera résolu ? J’avais remis mon appareil en mode usine, cela fait plus d’une semaine que rien ne fonctionne et j’aimerais bien avoir enfin un retour…

[Anonymous]

So I did the factory reset. In that case do I need to wait?

[SamLondon]

Where is the solution PLEASE?

[Cortina]

Buenas tardes,

Llevamos más de una semana sin poder utilizar el Chromecast, necesitamos una solución lo antes posible.

Confiamos en que ustedes están trabajando para solucionarlo, pero la solución se esta demorando mucho.

Gracias

[Marcus9]

Eu não estava ciente da atualização por parte da Google e por isso reiniciei o aparelho para a configuração de fábrica, agora não estou conseguindo realizar a conexão com o aparelho. 

Alguém consegue ajudar?

[DaviCalherani]

google vai providenciar uma solução para isso dentro das proximas semanas.

[popularmoonligh]

basta volta a data do seu celular para o dia 08 de março, fazer a conexão e voltar para a data normal 

[Raffaelezanon]

come si fa a voltare i dati del tuo cellulare per il giorno 08 marzo

[Jacqueline2273]

Acabei restaurante as configurações de fábrica... E agora?

[camilad]

espero urgentemente pois já faz 15 dias q estou sem acesso e pagando Netflix sem usar obg

[mikeattinello]

Is there an update on the Factory Re-set issue?  Thank you.

[Septor23]

oggi è lunedi, e non ci sono ancora novità sul ripristino di crhomecast, resettato al ripristino di fabbrica,  "Se è stato eseguito un ripristino dei dati di fabbrica durante la risoluzione iniziale dei problemi, è comunque possibile che si verifichi un problema in cui non è possibile ripristinare il dispositivo. Stiamo lavorando per risolvere il problema il più presto possibile. Si prega di continuare a controllare la pagina della community qui per gli aggiornamenti e i prossimi passi." si può avere un idea di quando sarete operativi per risolvere il problema

[mallalla]

Vai nelle impostazioni del telefono e setta la data al 7/3/2025, quindi da Google Home riconfigura il chromecast, a questo punto una volta che il chromcast è riconnesso al wifi di casa si aggiornerà da solo risolvendo il problema di connessione. Dopo aver riconfigurato il Chromcast puoi rimettere a posto la data sul telefono. Per me ha funzionato.

[Sergione1984]

Come on! More than a week to fix this? Please, put more effort into this task, it's annoying thousands of people...

[Alexandrepg]

Eu redefini o meu Chromecast 

[Vidur]

I performed rhe reset before I saw this. What do I do?

[Milli_Bebe]

Hello,

Checking in to see if there has been any update for those that did factor reset their devices yet.

[Onuthai]

😀

[ShawnaeNurse]

Hi There,

I hope a solution is coming soon. My husband reset our while he was troubleshooting the issue and now we cannot get it to connect to our devices. Please provide a solution as it now cannot be used

[Kappa88]

Hi 

Any news for solving the problem with chromecast which had been reset?

[Diegotter]

Hi any news on a solution for those Chromecast 2nd gen that have been factory reseted and still cannot be synced with Google home?