Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Diegotter]

Hi any news on a solution for those Chromecast 2nd gen that have been factory reseted and still cannot be synced with Google home?

[Bjarkegoth]

Set your date back on your phone and connect to Chromecast with home app

[Raffaelezanon]

come si fa ad Imposta nuovamente la data ?

[SwiftySteve]

Mon 17th. Still no fix for Chromecast! How long does it take!!? 

[hz9h326l]

B7F9 

[OCL]

Any update?

[2929Lele]

Deberían de mandarnos un Chromecast nuevo a todos los afectados, yo si no lo arreglan no voy a comprar otro por supuesto me paso a la competencia, que ya llevan días con los técnicos que se suponen que tienen 

[Daudt]

Quanto tempo ficará assim? Pq estou sem tv .

Estou no aguardo mais rápido possível 

[vipin854u]

We are eagerly waiting 

[Kpr4]

Have two GCC2 at home. Just reset one of then. The other one is already updated and working. Can't wait for solution The reset one.

[Ferjuan23]

Necesito una solución yo restablecí de fabrica y ahora no se puede configurar por favor gracias 

[MrWarlox]

Hola Ferjuan23, yo también tuve el mismo inconveniente, lo único que debes hacer es cambiar la fecha y hora manualmente del celular que estés usando para conectarte al Chromecast 

Es decir, cambia la fecha a 1 de Marzo de 2025 manualmente en tu celular, luego accede a Google Home y agrega tu Chromecast, este te va permitir acceder a internet y descargar el firmware del error

Ya luego podrás transmitir a tu Chromecast 

[Minas]

What happened with chromecast??

We are waiting 10 days!!!

[maricuy]

any update if you´ve performed the factory reset on chromecast?

[MrWarlox]

You just need to change manually the date of the device youre using to connect to Chromecast

Change manually the date of your phone to 1st of March, then go to Google Home and add the Chromecast, follow the steps as usual and after the Chromecast update, you will be able to use the device

[Mglarocca]

Is this done rolling out?

My Chromecast audio remains connected to Wi-Fi (white I dictator light) but not available to cast to.

[LokeshPalani]

Do you have any date for roll out the fix its been weeks we are facing the issue 

[Mady713]

When update will be rolled out? Google taking long time to fix issue. This is second Google product affected this year. Pixel4a mobile due to battery update . My phone was working fine but battery update ruined everything. Now chromcast also suffered glitch. Should we trust Google or opt for other brands?

[Bjarkegoth]

Set your phone date before 6 of March and connect to your device. It will then update your Chromecast. Remember to set date back again

[Dnoel65]

Hmm how do you reset for cell phone date back? 

[Anonymous]

My device was connected now it says it is offline. What do I do?

[Bruna4]

Para quem resetou o chromecast qual a solução? 

[Anonymous]

Any news on the fix for those of us who’d already factory reset the device last week? my device is still not connecting working and keen to get this resolved.

Thanks

[Anonymous]

All fixed!!! Thanks to the user who posted to delete the Google Home App and reinstall - we are back in business! 

[Jlkelly48]

Any updates? It has been since last Thursday since any new update has been given. Thank you.

[Dnoel65]

I’ve had my Chromecast unplugged. When did you send out the update? I just plugged it back in and I still can’t connect to it. My Chromecast keeps making its own network instead of connecting to my Wi-Fi. What can I do? Should I leave it plugged in and you’re gonna send out another one or do you need to send me directions on how to make it work

[KevinDsouza]

Timeline for those who factory reset their devices?

[Marko7777]

OK, i´m wating for the solution. I Factory reset.

Best regards

[AntzaPantza]

Got my factory resetted Chromecast Audio working by setting my phones date to 1st of March and then reconnecting the Chromecast. It got upadated and now it works again. Google's communication is terrible, why won't they just post this procedure to fix your device. Unbeliveable...

[slyjabroni]

Hi. When can we expect to find information on how to fix the issue with Chromecast if we did a factory reset? 

[LottaB]

I unfortunately did a factory reset before I saw the message of an issue 

[Lupe01]

Los problemas de Chromecast continúan,  que solución tienen para los que lo reiniciamos de fabrica 

[Igufufcucug]

When are you rolling out solution for those who tried to fix it prior to your admitting there was a problem for 3 days? 

So, factory reset.

[Esthe]

Si restablecí porfavor pasos a seguir 

[SilentSmile]

Проработи.

Айде да няма вече такива изпълнения, че ще ви гази мечка!

[jgillespie0323]

Please send a link to the fix.

[Dexmerlin]

L'ultima informazione risale al 13 marzo a tutt'oggi non si sa più niente e il mio Chromecast ancora non funziona,  si riuscirà a venire a capo di questo problema, oppure ci sentiamo solo fare promesse???

[mallalla]

Dai un'occhiata alle varie risposte. Segui le indicazioni di modificare temporaneamente la data del telefono (a prima del 8/3/2025) e riconfigurare il chromcast. Per me ha funzionato

[tikkuvinay]

After changing my phone’s date to 01-Mar-2025, I was able to connect to Chromecast. And reconfigure the Chromecast again. 
try it, it works 

[Rkjhaveri]

for troubleshooting I did factory reset my chromcast device and now I am out side of USA, while setting up chromcast now getting error as “This Chromecast was manufactured for a different country, and may not be compatible with your Wi-Fi network

OK”

kindly let me know how can I set up chromcast bring outside of the country ?