Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[rachH]

Can you pleasegive us more updates. It has been a week and we haven't heard anything since Thursday! What is going on, when can we expect things to be fixed?

[Chrissekrim]

How many days is a few days? My chromecast audio still doesnt work.

[PS10]

Still bricked

[Serranopiquer17]

Vaig reiniciar el meu disposition 🥵🥵

[TL7]

When can we expect resolution?

[Go6]

Still experiencing this issue, what is the resolve?

[Mario21GT]

Gracias por su preocupación. Pero cuando empezó a fallar mi chromecast segui los pasos que recomendaba la aplicación. Y uno de ellos era restablecer la configuración de fabrica y lo hice.

Quedo y quedamos en espera una solución para los que hicimos la restauración de fabrica.

Gracias.

[Gabortebu]

I already did factory reset 😭😭😭

[DanielleMez]

What is the status for those of us who factory reset? It's almost 2 weeks now 

[Noleen]

If possible, would it be possible to provide an approximate waiting period/date for the factory reset chromecasts to be sorted? 

[rrsoares1958]

Vai demorar?

[RWa69]

I have been having this problem for more than a week. When will there be a solution for those who have made a factory reset (like me)?!

[Dai1472]

Hace días no puedo usar el Chromecast 

No me deja conectarme

Necesito que se solucione el problema 

[SiggiBe]

Al sabado passdo mi chromecast ha actualizado y ahora funciona bien

[SiggiBe]

Unfortunately I did a factory reset. Am enger to get the solution soon.

[Paul85]

I have reset the Chromecast before I was aware of this. How can I make sure I get those instructions? I can't connect the Chromecast to the internet now....

[drsrs21]

i reset factory and cant set it up again

[Bigoxmom]

Still waiting! 

[Lfmacedo]

Configurei meus 2chromecast porque não estavam funcionado 

[Xano]

Can you give us an estimste when these instructions will be public?

[Maximek860]

At today 17/03/2025 my chromecast doesn't work. I did reset of device. I'm waiting for a solution of the issue.

[Bibi1]

Hi! Still having the issue and I don’t understand how and when you’ll be contacting me with instructions on the fix. Thanks for speeding up the process! It’s annoying to not be able to use Chromecast. 

[Pierremczaja]

Still no news for those who factory reset their Chromecast? Thank you

[Eeeeggggg]

Non sapendo cosa fare ho ripristinato le impostazioni di fabbrica, avete novità per la risoluzione del problema?

[Yaros]

Hi, any resolution for the devices which performed a factory reset during initial troubleshooting?

Thank you and regards, Jarek

[NicoPerfetti]

Setup your chromecast again but first change the date in your phone before 03/09/25 then the new certificate will be  downloaded as an update. Good luck!

[Canc]

Any updates for the ones who factory-resetted it?

[NicoPerfetti]

Setup your chromecast again but first change the date in your phone before 03/09/25 then the new certificate will be  downloaded as an update. Good luck!

[NicoPerfetti]

Setup your chromecast again but first change the date in your phone before 03/09/25 then the new certificate will be downloaded as an update. Good luck!

[Pablogcsrrssco]

Por favor necesitamos una solución a este problema 😵‍💫 

[NicoPerfetti]

Pablogcsrrssco, el problema ya fue resuelto si no lo reseteaste de fabrica le va a llegar una actualizacion con el nuevo certificado sino podes resetearlo de fabrica y volver a configurarlo pero con la fecha de tu celular previa al 9 de Marzo del 2025. Asi te permite configurar la red wifi y te descarga el nuevo certificado.

[Christian1982]

The problem is still a issue. My cromecast is not working. Google have now 24h to solve the problems or i will throw it out from 5th floor and see then it get crused. So typical american companies, want to buy the whole world but have never done anything with any quality.

[Joanne3]

Still trouble… when will you fix it?

[Claudi83]

Set your phone's date to March 3, 2025, then set it up again with the Google Home app.

[jacko2]

Thanks just fixed it all is as before 👍

[mmmpepe]

Do you have any news !????..please fix asap !!

[Claudi83]

Setzen Sie das Datum Ihres Handys auf den 03.03.2025. Dann mit der Google Home App neu einrichten.

Hat bei mir funktioniert 

[NicoPerfetti]

Follow the steps in the comments. The issue was fixed last week.

[Jojoioana]

Still no news about this problem ? 

[jmcmellen]

Big thank you to the whole team involved in this fix! It's working great here.