Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Antonella08]

please i need a very urgent solution !

[jacr0006]

I reset it to factory as suggested by your owner website. How can I fix this?

[RICAMBI]

HELLO I DID THE UPDATE, THE CROME UPDATED AND NOW I CAN PROJECT FROM THE PC WITHOUT GIVING ME THE ERROR...BUT SERIOUSLY ON THE TV MONITOR IT SAYS "NOT SUPPORTED" AND THE SCREEN REMAINS BLACK. PLEASE LET ME KNOW. THANKS

[Marina1eart]

Non è ancora stato risolto il problema?

[Bolangera]

Estáis tardando demasiado en encontrar la solución. Llevamos más de una semana esperando y, además, avisastéis tarde de que no restableciéramos los valores de fábrica. Vamos a empezar a buscar otras alternativas de otras marcas.

[Teejayone]

Why did this happen?

[mdrimonrana]

Riyadh 

[Amit_th]

I have been told that you are working on a fix for “Chromecast unable to connect to local network”. When you people are going to fix it or shall I buy Amazon fire TV? 

[AndriiBakush]

I was able to fix the error thanks to AI advice. The problem appeared on 9 March 2025. I reset Chromecast to factory settings, then manually changed the date on my phone to 8 March 2025, chromecast updated, then returned the date to the automatic date and time settings. Now everything works.

[MonicaBolton]

Any update on a fix for this? 

[AndriiBakush]

I was able to fix the error thanks to AI advice. The problem appeared on 9 March 2025. I reset Chromecast to factory settings, then manually changed the date on my phone to 8 March, chromecast updated, then returned the date to the automatic date and time settings. Now everything works.

[JeanPhilippe55]

Bonjour 

Ou en es le correctif pour ceux encore bloqué par la réinitialisation ?

[Littledoll0]

What can i do if the device is showing startup issues

[Glo3]

Pls hurry and fixx

[Janete]

Sem saber restaurei, e agora faço o que?

[Elaine10]

Tem previsão pra esse problema ser resolvido?

[cupyblon]

following

[AKdhdhhdjjj]

My Google nest isn’t connected and I am having trouble setting it up again connecting it to my Wi-Fi. This is very annoying - Why aren’t there more clear instructions on what exactly to do?

[Gabri1972]

purtroppo ho resettato il Chrome cast, , Avvisami per gli aggiornamenti da inviare in questo caso

[Claudi83]

The solution is to change the date on your phone (in the settings). I set it to March 3, 2025. Then open the Google Home app again, and the setup should work without any problems.

[Ayoze]

Llevo una semana sin conseguir configurar mi Chromecast, ya que restablecí los datos de fábrica, dado que no me permitía enviar el contenido desde el móvil desde hace una semana. 

[Nenequinha27]

Oi, eu resetei o meu antes de saber destes problemas, achei que era o meu aparelho que estava com problemas, ainda não consegui arrumar, assim que possível passar informações de como fazer para ele voltar a funcionar, obrigada.

[Peaceman]

Still nothing working

[Maloro]

Quiero una solución 

[Hiren1977]

When will the update be out to resolve the issues with Chromecast?

It's been over one week now!

[rossanasanchez]

Cuando se restablecerá ??

[Osso]

I have reset my Chromecast 2, I will appreciate your instructions to solve the problem 

[Claudi83]

Hey, then you're in the same situation as me. I also reset it to factory settings. So the Google update doesn't help because it's no longer connected to the internet. Connect the Chromecast as usual, and you should be prompted to install the Google Home app on your phone to start the setup. But that always failed, and the authentication failed. The solution is to change the date on your phone (in the settings). I set it to March 3, 2025. Then open the Google Home app again and the setup should work without any problems. After that, you can change your phone date again. I hope it works for you as it did for me. Best regards, C. Flesch

[DDT1]

Hello, is the problem solved ?

[Pip_pill]

Help.....

[Pip_pill]

6 Devices are going crazy plexamp will not recognise,  media monkey will play , some will not stay awake... 

[Pip_pill]

Chromecast Audio!!!!!!

[rossanasanchez]

Cuando van a arreglar en qué momento??

[mlherr]

Monday, 3/17. I still don't have my Chromecast Audio.

[Mastristediana]

Mine worked last week thanks to a comment I read shoot I should have remembered it but huge thanks fixed it for me I was one of those who factory reset mine not once but twice … basically go to your device time to march 8th then set up your device and then it will update and then just go back to normal and you are set 

[Alanbuk]

Boa tarde.  Já faz 15 dias e nada . Isso estragou as férias dos meus filhos . Quando voltará? 

[Lu8]

I'm experiencing this same issue with my 3rd gen device, are these getting fixed as well?

[Manelromeu]

I did factory reset. Now what?

[Pinizredep]

Ma come faccio a sapere quando siete intervenuti a sistemare il mio chromcast? Non vorrei aspettare per niente, magari siete già intervenuti ma il mio apparecchio non funziona.

[LukesGuitars]

Infatti secondo me ci stanno solo facendo perder tempo.