Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Ronsky]

Cuando actualice el dispositivo dejo de dar imagen en mi Sony Bravia. ¿A alguien mas le ha pasado? es muy raro porque Chromecast si funciona en el monitor de mi PC.

[PatricioPonce]

me ocurrio una vez algo asi y era el HDMI del televisor el problema

[Valecitale]

Cuando apareció la falla lo reinicié de fabrica y todavía no puedo ocuparlo....

Ojalá lo arreglen pronto 

[Alelazob]

Saludos, para lograr reconectar el chromecast de 2 G debes cambiar la fecha del teléfono donde está instalada la aplicación "home", cambiar fecha a antes del 9 de marzo. Esto no actualiza el dispositivo pero si lo conecta nuevamente al wifi, lo que próximamente hay que esperar es la esperada actualización. Suerte

[Lfmacedo]

Já configurei em 2 Chromecast 

[Lfmacedo]

E não funcionam 

[LukesGuitars]

I am still waiting... I had done the factory reset as soon as I found the problem, before google said NOT TO DO IT. And now I end up with a totally useless chromecast.

[Rodrigo_Almeida]

Hey, then you're in the same situation as me. I also reset it to factory settings. So the Google update doesn't help because it's no longer connected to the internet. Connect the Chromecast as usual, and you should be prompted to install the Google Home app on your phone to start the setup. But that always failed, and the authentication failed. The solution is to change the date on your phone (in the settings). I set it to March 3, 2025. Then open the Google Home app again and the setup should work without any problems. After that, you can change your phone date again. I hope it works for you as it did for me. Best regards.

[Alelazob]

Saludos, para lograr reconectar el chromecast de 2° G debes cambiar la fecha del teléfono donde está instalada la aplicación "home", cambiar fecha a antes del 9 de marzo. Esto no actualiza el dispositivo pero si lo conecta nuevamente al wifi, lo que próximamente hay que esperar es la esperada actualización. Suerte

[Elfons]

Muchas gracias

[Alelazob]

Saludos, para lograr reconectar el chromecast de 2° G debes cambiar la fecha del teléfono donde está instalada la aplicación "home", cambiar fecha a antes del 9 de marzo. Esto no actualiza el dispositivo pero si lo conecta nuevamente al wifi, lo que próximamente hay que esperar es la esperada actualización. Suerte 👍

[UwUdictator19]

Is it done ? And I did a favtory reset cause I didnt even know it has a problem,  anyway is it fixed yet,

[Rodrigo_Almeida]

Hey, then you're in the same situation as me. I also reset it to factory settings. So the Google update doesn't help because it's no longer connected to the internet. Connect the Chromecast as usual, and you should be prompted to install the Google Home app on your phone to start the setup. But that always failed, and the authentication failed. The solution is to change the date on your phone (in the settings). I set it to March 3, 2025. Then open the Google Home app again and the setup should work without any problems. After that, you can change your phone date again. I hope it works for you as it did for me. Best regards, C. Flesch

[Anonymous]

step 1: manually set your smart phone date to Mar 8 (exactly Mar 8, other days won't work). step 2: connect Chromcast, on your phone open Google Home app, add device to go through setup process. the final stage, Chromcast will update (do not try the casting demo, wont' work)
step 3: go back to smart phone set the date & time to automatic (correct current date) basically, you only need to change the date back (to Mar 😎 & forth (to current) for it to work.

[Len1968]

I have toubleshooting. And reset unfortenly the unit on sunday 9mars (swedish timer/berlin at 21.00)…..

when Will I get it  to work ???

(why did i not get the information the same date…?? On the problem….)

[Rodrigo_Almeida]

Hey, then you're in the same situation as me. I also reset it to factory settings. So the Google update doesn't help because it's no longer connected to the internet. Connect the Chromecast as usual, and you should be prompted to install the Google Home app on your phone to start the setup. But that always failed, and the authentication failed. The solution is to change the date on your phone (in the settings). I set it to March 3, 2025. Then open the Google Home app again and the setup should work without any problems. After that, you can change your phone date again. I hope it works for you as it did for me. Best regards, 

[Osso]

Hello Rodrigo,

I have tried and it works!

THANKS A LOT!

[Shikkkll]

I have reset factory setrings

when you will provide

next year ??

[DanC39]

Is there an update? Communication poor and very little feedback for users. 

[LuizBraga]

Se você fez o reset e está com dificuldades para conectar ao Wi-Fi, tente alterar a data do celular para 08/03/2025. Depois, basta configurar o dispositivo pelo app Google Home para concluir a conexão.

[Maxxi]

i reset my chromecast. When can i fix it?

[Morgane-vrc]

J'ai mis un tuto pour régler le problème

[Daianetheo]

Como faço pra voltar a usa

[Daianetheo]

Já posso usa

[julsirc]

Sigue sin funcionar. Hasta cuando tengo que esperar. Hace una semana

[Carlone68]

Buongiorno, durante il malfunzionamento ho resettato il Chromecast. Come faccio a risolvere ? A giorni dovrò anche cambiare modem , quindi rete WiFi , rischio non funzioni più tre dispositivi.

Grazie 

Villa Carlo 

[NickPB]

Regrettably, I did a factory reset before you told us not to. Any fix for those in the same boat me?

[KarinB60]

I have the same problem over here. Still can't stream after more than a week

[Macarena1122]

I didn't know about the problem and i reset the Chromecast. I want to know what i have to do to resolve that. 

[Morgane-vrc]

Tenir le bouton enfoncé jusqu'à ce que la lumière soit blanche

[Ka3pod]

Waiting for instruction after factoring reset.....

[KarinB60]

Here the same!! 

[Sabrina5]

È da quasi due settimane che non funziona, io ho ripristinato i dati di fabbrica. Come posso fare adesso?

[Morgane-vrc]

Fais des recherches avec mon prénom ou mon nom j'ai fait un tuto pour régler le problème

[Elfons]

Muchas gracias por la información, porfavor solucionen el problema por que el dispositivo me era muy útil en mi día a día mucha suerte 

[Claudi83]

After resetting to factory settings!!! The solution is to change the date on your phone (in the settings). I set it to March 3, 2025. Then open the Google Home app again, and the setup should work without any problems. After that, you can change your phone's date again. I hope it works for you as well as it did for me. Best regards, C. Flesch

[Suenilton01]

Eu fiz Esso o não funcionou 

[Jutsku]

I did factory reset my Chromecast and was unable to set up again. I changed date on my phone to 1. March which allowed to use expired certificate. After succesful setup chromecast did update latest rolled patch and works like a charm now!

[Davyp]

When is the update ready for people that did a factory reset?

[Maríaeugenia]

Necesito solución por favor