Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Iorma]

It does work for YouTube and Mac, but it doesn’t for Netflix or Prime after the update.

[Fred18]

I need a help because I reset my device! How can I do????? 

[ricky96]

They've just posted we will need to update the Google Home app in the next days as soon as the update is available 

[Hypermusic84]

To fix the problem if you factory reset your Chromecast, the solution is:

1. Change the date on the device where you installed Google Home to a date prior to March 8th, which is when this problem occurred.
2. Open Google Home and begin setting up the Chromecast normally.
3. Once it recognizes it, the Chromecast firmware update will be applied and it will reboot to apply the changes.
4. Once this is done, you can reset the current date on your Google Home device.

[Buurman]

Changef date to 19 feb 2025

Hoe Home will open .

But cannot connect even pressing the settings butten

[Buurman]

... when pressing.

It still Works with all nu other devices such as lights and Sonoff switches

[Raoul1971]

For everyone who has used the factory reset, the solution is very simple. Put your phone on a date like 7th of march. Do the setup agian, and it will get the update fix you need. Afterwards you can put the date back to today.

[Pip_pill]

dont work for all devices Chromecast Audio!

[Tkbrealist]

Thank you it works if only I knew this 2 weeks ago 

[JameslucyA]

When will this be resolved? We rely on our Chromecast to watch all of our TVs!

[Illana493]

Olá qual a.previsao do reparo, inadmissível, já estou a 10 dias sem conseguir usar minha Tv

[Fournier13]

Bonjour,

Avez vous une solution pour les personnes qui on procéder à la réinitialisation d’usine svp ?

cordialement,

Mme Fournier

[Mariakrohn]

I reset before I saw this message. Can you help get me back du standard settings?

[Claudi83]

Set your phone's date to March 3, 2025, then set it up again with the Google Home app.

[Mta6]

¿Cuándo tendremos respuesta?

[razielh]

Hola, gracias a su equipo por su trabajo al reparar este problema, desgraciadamente en los mismos pasos para el problema daban como solución restablecer a fábrica el producto

[Mariakrohn]

Do you speak english? I dont understand

[inhocvince]

Simply copy-paste in Google translate. But does not repair the problem.

[Vicki21]

Do you have an update on when the instructions for those of us who done a factory reset will be available?

[sbkohli]

I had done factory reset. Chrome cast is not working . How long should I wait before discarding it and buy an alternative to Google chrome cast?

[Jamersonln]

Quando é que isso vai acontecer?

[jonatasron54]

Bom 

[janicedahlstrom]

It's been a week now, do you have things fixed?

[Bvr2]

I had reset the chromecast to factory settings as well. Changing phone date back to 1-March did the trick in setting up. The device updated automatically and restarted. Afterwards everthing worked again and setted date back on phone.

[Marjanne]

Hoe zet je je telefoon terug op 1 maart

[Jhoanna]

He restablecido de fábrica y no hay manera que pueda conectar 

[taisreginaalves]

Eu restaurei o meu e agora,não pega

[Marko7777]

Me deram a seguinte solução.

1-Muda a data de seu Smartphone para 01/03/2025.

2- Depois reseta o Chromecast.

3- Entra no Google Home e insere novo dispositivo.

4- Após achar o Chromecast retorne a data automática do seu Smartphone.

[taisreginaalves]

Olá 

[Marjanne]

Wanneer wordt het opgelost

[AnaPaulaSS]

Gostaria de receber o backup

[JaneDuarte]

Preciso das instruções de atualização do Chromecast 

[Marko7777]

Me deram a seguinte solução.

1-Muda a data de seu Smartphone para 01/03/2025.

2- Depois reseta o Chromecast.

3- Entra no Google Home e insere novo dispositivo.

4- Após achar o Chromecast retorne a data automática do seu Smartphone.

[Anyi]

Porfa. Espero pronto una solución para chromecast de 2°generación estoy sin poder ver tv.

[jojoteran]

cambia la fecha del celular que uses para conectarte al 6 de marzo e intentá conectarte.

[Marko7777]

Perfeito. Foi resolvido. Obrigado 

[Jennyflameookii]

Good... 

[Picub]

Ya ha pasado una semana y seguimos esperando... Deberían sustituir los dispositivos que no funcionan

[mirlenebbernard]

Já faz dias que estou sem conexão está falando que precisa de uma atualização que não estou conseguindo acessar,o que vão fazer por mim?

[Marko7777]

Mirlene, tudo bem?

Me deram a seguinte solução.

1-Muda a data de seu Smartphone para 01/03/2025.

2- Depois reseta o Chromecast.

3- Entra no Google Home e insere novo dispositivo.

4- Após achar o Chromecast retorne a data automática do seu Smartphone.