Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Ale-rojo]

Cómo configuro???

[Anonymous]

A mí me ha funcionado esto.

[Utrerac]

¡FUNCIONA!!!!

[Luizaaparecodas]

Lugar bonito 💔

[Josepb]

I changed the date of the phone to March 1st:
Connection OK
Firmware update OK
Restored and working.
Thanks!!

[himchaudhary87]

Thank you. I had reset the chromecast as well. Changing phone date back to 1-March did the trick in setting up > Update > Evrything works now

[Pachi87]

Hola, desde dónde  se cambia la fecha? Hace unos dias por este problema lo restaure de fabrica....deberia hacerlo otra vez?

[Josepb]

En la config. del teléfono busca "Hora y Fecha" y desactiva el modo automático. Luego la escribes manualmente.

[Nany1]

La hora de tu celular. En ajustes

[Luis84]

De hecho funciona bien haciendo el reset de fabrica y cambiar la fecha al telefono para hacer la configuración, los míos funcionaban bien, el problema fue que hice modificaciones a mi res wifi y al reiniciar dejaron de funcionar dos equipos. Con este truco de la fecha les hice el reset de fabrica los configuré teniendo la fecha 1 de marzo. Ya estan funcionando en cuanto se conecta comenzara a recibir la actualización, se reinicia y de ahi se carga la actualización 

[Bluegum]

Did you first change the date on your phone and then did a factory reset on chromcast device? Thanks for helping 

[Feejay]

Can you please explain how you change the date on your phone?

[clansky]

Please google to find instruction

[Krocat]

Comment restaurer au 1er Mars?

[Aurel13]

Changer les paramètres de date du téléphone en mettant le 1 mars au lieu de date automatique. Vous relancer google home pour reassocier le chrome cast il va télécharger la mise a jour  vous pourrez ensuite remettre date auto sur votre tel.

[Tere2]

GRAZIE!!!!! Spostata la data aggiornato il chromecast e si è sistemato tutto! Non ho capito perché bisognava spostare la data ma va bene lo stesso 😁

[clansky]

Il colmo è che Google non è stata capace di dare questo consiglio e tuttora tiene bloccati tutti!

[Kephren]

Merci infiniment pour ton message …c’est Ok 💪💪

[rick23001]

BONNE SOLUTION : j'ai également changé la date et l'ai mise en Février 2025 et CA MARCHE    Merci beaucoup !! ! !      toujours pas de nouvelles de Google ..........

[mikanee]

Thaaaanks! Now it works for me ❤️

[Randar]

Savior! Thank you!

[Sc64]

I did this and it updated and I was able to reset it up or do it said. But then I hit the same message that it can’t see my tv and asks if my iPhone and tv are on the same WiFi and both connected. They are and still doesn’t work. I had hope for a brief moment. 

[Feejay]

I have the exact same issue. How do we fix this?

[Jasonlaing]

Same problem

[Mandy79]

How did you do this? I saw a post a few mins ago explaining how but I can’t find it anywhere lol

[MFyffe]

Change device back to 8 March, and reconnect. It's fooling it. It does an update 

Then I changed my device date back.

This definitely works. I wish I'd tried this before the weekend. 

[clansky]

Thank you! You are my hero! 

[Chris19000]

Worked for me too, changed date on the phone I used for set up back to auto after my chromecast audio was set up again and everything is as it was.  Thanks!

[ezolotin]

Спасибо тебе добрый человек!

Работает!

Также установил дату на телефоне на 1 марта 2025 (до истечения срока действия сертификата 5 марта 2025) - выключил автообновление даты, запустил гугл.хом, выбрал подключить устройство - все обновления скачались и установились. Так как процесс шел долго, гугл.хом потерял связь с устройством. Выключил гугл.хом, выключил ТВ. Потом всё включил и всё заработало, телефон видит хромкаст! Передача видео работает как раньше.

[Ellebasi]

J'ai fait le même chose. Mis la date au 7 mars, et le système s'est reconnecté avec une remise à jour un peu bizarre, mais  Cela refonctionne . Merci génial 

[Scat]

Stesso problema e ora che abbiamo fatto il reset credo sia ancora più complicato risolvere. Come faremo ad aggiornare il firmware quando uscirà la fix?

[Scat]

Risolto spostando il giorno di calendario del mobile a febbraio, la riconfigurazione va a buon fine e tutto torna a funzionare

[Tere2]

Ma dove devo andare x spostare la data??

[clansky]

Nel cellulare che usi per configurare chromecast

[clansky]

E hai provato a tornare con la data corretta?

[clansky]

Anticipa la data del cellulare al 1 marzo e dovrebbe aggiornarsi

[mikanee]

Imposta la data del dispositivo precedente al 9 Marzo. Riconfigura Chromecast, scarica l'aggiornamento e reimposta la data. A me ora funziona👍🏼

[clansky]

Ho letto che anticipando la data del tuo cellulare al 1 Marzo riesci a riattivare il tuo Chromecast che si aggiornerà. E così è stato almeno per ma non so cosa implichi

[jacko2]

I have been going crazy thinking it was something I had done now we have to wait and see if they are going to send a fix if ever.