Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Jenfirststop]

Has this also effected Google Nest, Google Display along with the Chrome Casts original links created to Spotify etc? They all went down at the same time in our place. I can now use the Nest and Display again but links are no longer there.

[Karen_agh]

Y si ya lo restableci? 

[Pennypanther]

What do I do now? I have already factory reset the cast before you advised not to

[johnnyzero2]

**Do this**...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Emilyjane7738]

already factory reset before this communication was published 

[johnnyzero2]

*No worries - do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Taniamahl]

Já fiz redefinição de fábrica. 

[johnnyzero2]

Easy fix....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Cm64]

GOOD BYE Chromecast HELLO Firedtick

[Cm64]

Oops

FIRESTICK

[Yaritza]

Por favor informen cuando todo culpe, hace tres días atrás no tenía problemas de usar mi iPhone con Chromecast sin problema por favor 

[Eferreiro]

Chromecast problem : Don’t you have any procedure to let your community know when there is a major problem instead of being silent for hours and days? I feel that I was not respected as an user. 

[RaulPTY29]

Hasta cuando tengo que esperar yo lo restablecia a configuración  de fabrica 

[Massimo22]

Hola, cuando llegará la actualización?

Sigo sin poder conectarme.

Gracias.

[Trump1260]

How can I get notified when this is fixed, you have bricked everything in my house that I use daily

[Mark40]

how long before this **bleep** problem is fixed Are there any qualified techs on the problem??????????  

[johnnyzero2]

Read the pinned status information at the top of this page. Google started rolling out a firmware update earlier today to fix this.

[Cc2025]

Desde el 8 de marzo no funciona. 

[JoaoVitorVga]

Não é possível que uma empresa desse porte, não consiga trazer uma solução. Se a ideia é fazer, nos consumidores comprar a última versão, esquece! Tenho que explicar pra uma criança de 5 anos o motivo de não conseguir assistir seus desenhos na sua TV, isso é ridículo!!!

[johnnyzero2]

They have come up with a solution. They started rolling out a firmware upgrade earlier today. Read the pinned status information at the top of this page.

[AlissonBarbosa]

Fiz a restauração de fábrica, não sabia !

Qual o procedimento agora?

[johnnyzero2]

*Easy fix....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[ldecio]

Alterei a data do meu celular para antes de 10 de março e reconectei meu Chromecast. Agora é esperar pela correção.

[Juliagm]

Como se van a contactar conmigo? Desde que medio? Mail?

[Fabio2018vicent]

Infelizmente já  configurei em modo de fabrica 

[johnnyzero2]

*Easy fix...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Josepra]

Cuando podré conectarme?

[johnnyzero2]

Read the pinned status information at the top of this page. Google started rolling out a firmware update earlier today.

[dwally]

How much longer now for the repair to be made?? I've factory reset! 

[johnnyzero2]

Here's the factory reset fix, which you can do now:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

You'll still need to wait for the firmware update from Google for your device to be fully functional again. They just started rolling it out earlier today.

[g222740]

Is factory reset recommended?

[Janioribeiro94]

Por favor,sou do Brasil e até agora o problema não foi resolvido. Preciso do aparelho pra trabalhar e preciso em casa também.

[Jessica20]

Hola ya restablecí mi chrome cast, pensé que era una falla de mi internet y lo restablecí. Que prosigue ahí?

[johnnyzero2]

**Do this...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Theus_ocd]

boa noite!
eu não tive nenhuma informação sobre esse problema de suporte a tempo, e já fiz um reset no meu chromecast. Como vai ficar minha situação agora?

[johnnyzero2]

**Factory reset fix**...

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro...

[Rob242]

Just another suggestion while waiting for the fix. I bought a cheap hdmi cable at dollar store and screen mirrored with my computer to the TV. I can now watch movies on TV. Just a temporary solution but better than watching on computer screen or phone. There's a step by step video on YouTube on how to do it. If you want want to mirror your phone to TV then you will need different cable. Google search it... 😏

[Almeisacell]

Me ajudem, meu Chromecast não está se conectando e nem  consigo abrir na tv 😔, não consigo assistir meus filmes

[Davnan]

Can I charge Google as I can't use my Netflix or YouTube subscriptions?

[Nhabib]

Fix this asap, it's ridiculous that's it's taking that long. Still says on my screen "something went wrong, reset your smart display by unplugging the power cord and plugging it back in"