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Regarding an issue with Chromecast 2nd gen and Chromecast Audio

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GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

‎03-10-2025 09:15 AM - edited ‎03-20-2025 10:48 AM

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

1 Recommended Answer

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GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

‎03-20-2025 10:49 AM

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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16,122 REPLIES 16,122

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Jhig
Community Member

‎03-13-2025 09:59 PM

this announcement is too late when the issues has been going on for day. I did everything to try to resolve this but using advice on the community. INCLUDING factory resenting my 3! Chromecast audios. This is an awful mess

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Jayit04
Community Member

‎03-13-2025 10:01 PM

When will you provide the solution for device that has been factory reset?

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Ferreiradeah
Community Member

‎03-13-2025 10:03 PM

Eu redefinir meu aparelho, antes mesmo de ficar sabendo da situação. Preciso das orientações para configurá-lo.

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Liam14
Community Member

‎03-13-2025 10:09 PM

Any estimate how longer it's gonna take before you all will figure it out? Unfortunately I did factory reset to it.

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Raven29
Community Member

‎03-13-2025 10:10 PM

Please provide instructions on how to get it working from factory reset 

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Basalisco
Community Member
In response to Raven29

‎03-13-2025 10:12 PM

Set On the phone, set the date to March 1st and reconfigure the device. at least it connects to the wifi waiting for the update with the fix to the problem

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Luis152
Community Member

‎03-13-2025 10:11 PM

Ya lo ise como de fabrica

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MVerma
Community Member

‎03-13-2025 10:26 PM

I have also done the rest of 2 of my devices, but one is still not reset, pls advise what to be done to make it functional.

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のぶ
Community Member

‎03-13-2025 10:28 PM

リセットしないで下さいって英語で書いてあるからわからなかっただろ!

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Basalisco
Community Member

‎03-13-2025 10:30 PM

Se lo hai resettato iimposta, sul tuo telefono la data 1 marzo e riconfigura il dispositivo.

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kamblesachin
Community Member

‎03-13-2025 10:31 PM

How long are you going to take it has bee five days

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RobzillaRock
Community Member

‎03-13-2025 10:31 PM

I don't really care, just that I already had it connected for over a year before I pulled the plug, personal reasons.

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kamblesachin
Community Member

‎03-13-2025 10:33 PM

It has been five days how long are you take??

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Jasperrr
Community Member

‎03-13-2025 10:34 PM

Factory reset it before coming here and seeing this message 😔 RIP Chromecast see you in a bit bud

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Georgerenee
Community Member

‎03-13-2025 10:37 PM

Hi so how do I go about  if I've had a issue  and factory reset  ,what do I do 

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ValDef
Community Member

‎03-13-2025 10:38 PM

Bonjour,

J'ai réinitialisé mon ChromeCast dès dimanche 9 mars et ce matin, la connexion ne fonctionne toujours pas.... Quand puis-je espérer avoir accès au correctif ?

Merci pour votre réponse

ValDef

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johnnyzero2
Bronze
Bronze
In response to ValDef

‎03-13-2025 10:43 PM - edited ‎03-13-2025 10:45 PM

Read the pinned status update at the top of this page. Google started rolling out a firmware update fix about 12 hours ago. It may take as long as several days for the update to hit your Chromecast.

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Ullis
Community Member

‎03-13-2025 10:45 PM

That's the first thing I do (factory reset)when the Chromecast doesn't work. So I really hope that you'll give us a good help when the issue is solved.

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takeyats
Community Member

‎03-13-2025 11:00 PM

I already done factory reset my gen2 chrome cast. Can you  provide how to fix it?

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IamRorro
Community Member

‎03-13-2025 11:06 PM

I just came across this issue and I unfortunately factory reset my device. I’ll wait for further resolution.

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LilBarbie
Community Member

‎03-13-2025 11:07 PM

I've already factory reset multiple times and am unable to set up my chromecast now.. does that mean it won't be updated now..???

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Jeidy
Community Member

‎03-13-2025 11:08 PM

J’ai fait un parametrage usine 

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Al940723-juli
Community Member

‎03-13-2025 11:09 PM

Verkar som Google har åtgärdat problemet men sen står det att enheter måste vara kopplade för att få uppdateringen! Vilka enheter då?

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RATM
Community Member

‎03-13-2025 11:11 PM

I'm afraid we have heard "reset your device" too often, so I expect most of us will have to wait for that issue to resolve as well 🤦‍♀️

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Rasecalvarado
Community Member

‎03-13-2025 11:13 PM

Si ya lo restableci de fabrica

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