Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Mdone]

Io ho effettuato il reset. Come devo fare per farlo funzionare di nuovo? Provo a collegare il dispositivo, ma non lo trova e appare errore.

[johnnyzero2]

      Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Shiftyzdead]

What happens if you’ve already done a factory reset (like many others I know that have the same issue)? Is it (to put it blunt) **bleep**ed? 

[johnnyzero2]

No, you're not ***bleeped***.

Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Anonymous]

Infelizmente já reconfigurei para configurações originais,  agora indica falha de autenticação,  Aguardo solução 

[Adriana91]

Started working but no sound, anybody with this problem 🤔?

[Fredespino]

Did a reset on my 2nd gen now cant connect..pls reach out if u have the fix to this.thanks

[johnnyzero2]

Here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Playeras93]

Información sobre el ekipo Chrome cast 

[Anonymous]

Just received the update for my chromecast Audio. Works like a Charm again. Thanks!

[Kelykos]

The issue has now be solved for me

[Kelykos]

The issue has been resolved. 😎

[Juang1]

Buenas tardes, cuando calculan que podrán resolver el problema? Me suscribí a Netflix y es imposible verlo en la pantalla de un celular. 

[Juang1]

Mi problema es que reinicié a fábrica uno de mis dispositivos y sigue sin funcionar. 

[johnnyzero2]

Do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Rafael7]

Restaurei o meu pra de fábrica pois achei que era um bug AGR não consigo configurar o que faço 

[johnnyzero2]

     ***Do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[mcregge]

My Chromecast device has received the update from Google and I am.back in business. It's working fine again.

[Bluex]

Que esperan para los reseteados? Avisaron TARDE. Defensa al consumidor y abogados tendrán que trabajar 

[johnnyzero2]

Before contacting your lawyer, just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Sammy26]

Still waiting and it would have been nice to get the heads up prior to completing a factory reset which seemed like the logical solution! Now that will probably make the issue even worse

[johnnyzero2]

It's not the end of the world. Just do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[BT4]

Yes I did factory reset as it was advised in troubleshooting 

[johnnyzero2]

         Easy fix:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Lensi90]

Mi Chromecast 2da generación ya funcionaaaa! Gracias Google! Yo lo había reseteado de fábrica. Atrasé el horario de mi celu y pude volver a engancharlo al wifi, eso hace dos días. Hoy dejé la tele prendida durante varias hs,, me aparecía el fondo con las fotos y la hora nomas, e iba probando a ver si funcaba, y no, HASTA QUE SIIII. Hagan eso de la hora que funciona!

[meer]

Thanks a lot Google... for updating the firmware version ... kudos my chrromecast works as normal.... happy watching....

[Shahd]

I need help to connect with my Chromecast device. I tried everything with lose lees result

[johnnyzero2]

If you've already done a factory reset, do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Mirthá]

No me deja conectar 

[Markkellychrome]

Any update on gen 2 Chromecast fix when it has been factory reset, willing to try anything at this moment. 

[johnnyzero2]

This will do it:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[J1103]

Bedankt, denk dat dit heeft geholpen. Hoppelijk 👍

[joschi03]

Thanks for fixing this so quickly, even though you stopped selling it a long time ago. Much appreciated and kudos to the team! 

[ftrain]

One of my gen2’s ccast audio devices came back online last night, the other today. I had not done a factory reset. Whew. 

[Jotape]

No meu caso, uso um Chromecast desses numa TV Sony Bravia meio antiga. Funcionou bem até recentemente, mas, do nada parou. Quando entro no Google Home, ele reconhece o equipamento, mas não o autentica.

[johnnyzero2]

Read the pinned status update at the top of this page. Google started rolling at a firmware update fix yesterday. Your Chromecast should receive it soon.

[Sugarsmith3]

I performed the update to Chromecast however it still does not cast from my iPhone. 

[Anonymous]

Try unplugging it and then plug it back in which will force a reboot and it might work after that just give it a little bit of time.

[Zeuszore]

Don't use that eaten apple 🍎 😉

Like the story in paradise,, don't eat the apple..

[Yoli]

Hola cuánto se va a tardar en recuperar el Chromecast que intenté reparar con devolver a su estado de fábrica gracias