Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

------------------------------

Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

------------------------------

Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

------------------------------

Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

------------------------------

Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

------------------------------

Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Huepaz]

Well at the end, no solution on the chromecast matters, it’s been a week since the problem started are you guys going to fix it?  shall we just wait till you send the money back or a new device? 

[johnnyzero2]

*** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[CMoraza]

Why is it taking so long to fix those Chromcast that did a factory reset? You should have taken the troubleshooting steps in the begining when the problem was first reported. Shame on you.

[johnnyzero2]

 ** If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[LeandroBueno13]

Acabei restaurando o meu... Ele da essa msg no celular na hora de configurar.... Não foi possível estabelecer conexão com chromecast

[johnnyzero2]

 >>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this.....

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Inhapim]

Infelizmente eu já tinha redefinido o meu aparelho, aguardo instruções 

[johnnyzero2]

 --->>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Lore66]

 HO ripristinaTO le impostazioni di fabbrica del MIO dispositivo :...sto ancora aspettando aggiornamenti 

[johnnyzero2]

 >>>>>   If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Interseptor]

AFTER A VERY LONG TIME MY CHROM CAST CONNECTS BUT WITH OUT MY WIFI PASSWORD WHICH IS NO GOOD AT ALL ....MY WIFI IS OPEN FOR MY NEIGHBOURS.....PLZ FIX THIS ISSUE AS WELL I TRIED EVERY SEETING NO USE......CHROMCAST ONLY WORKS WITH OUT WIFI PASSWORD ......PLZ FIX THIS LITTLE ISSUE AS WELL THANKS

[ImG00gle]

Got a new internet connection with new credentials so to connect to my Gen2 Cheomecast had to do factory reset that worked all fine in the past. Now Chromecast won't connect. How long will it take to resolve this?

[johnnyzero2]

 >>>>>    If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Usepiter]

Não conecta

[johnnyzero2]

 >>>>>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[johnnyzero2]

For all the people who performed a factory reset during their initial troubleshooting, this procedure will allow you to reconnect your Chromecast to your Wi-Fi network, so that it can receive the firmware update fix that Google started rolling out on 3/13.

1) Temporarily set the date on your smartphone (or tablet) to March 7, 2025 or earlier. If you don't know how to do that, see below.*

2) Use the Google Home app to re-setup your Chromecast by adding it as a new device (+). You still won't be able to cast, and the device will be grayed out in the Home app, but that's ok. Most importantly, it'll now be reconnected to your Wi-Fi network so that it can receive the firmware update fix.

3) Change your phone's date/time setting back to Auto now.

4) Sit back and wait for the firmware update from Google to be installed. This should restore your Chromecast to full functionality.

Note: Supposedly it's being done as a "phased rollout", so it could take a while for the firmware update to hit your Chromecast. Also, some have reported that power-cycling your Chromecast (unplug/re-plug the power cable) will sort of "provoke" the firmware update to be installed. Patience.

*How to change your phone's date/time settings:

For iPhone/iPad: go to Settings, General, Date & Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

For most Android phones/tablets: Settings, General Management, Date and Time. Disable "Auto" and manually set the date to March 7, 2025 or earlier.

**Google REALLY should pin this information to the top of this page!**

[Niklas2323]

1. First, go to settings on your phone. 2. In settings, go in and REMOVE automatic clock, and change the date manually to March 1. 3. Go to the "Google Home" app on your phone, and try to go to the one you usually use, what happens then is that your chromecast starts downloading new updates, and it restarts, when it's done you can go back to settings and change to today's date and don't forget to set it back to AUTOMATIC. 4. Now you can go into the Google Home app and you can tap on the chromecast user that you usually use, then it should be ready for use. Good luck!

[johnnyzero2]

Yes, exactly.

More detailed instructions here:

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Luferpe]

Olá,  qual a previsão para normalização?

[johnnyzero2]

>>>>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Amieggg]

This worked!!! I had to set the date back to normal to finish working but then it was fixed, thank you!

[Lucascba]

Ya hace muchos días que faltan pocos días para que solucionen el problema. Millones de personas compramos un producto y no lo podemos utilizar. La próxima vez compraré un genérico. La app home es totalmente inútil.

[johnnyzero2]

>> If you performed a factory reset during your initial troubleshooting, you'll need to do this..

https://www.googlenestcommunity.com/t5/Streaming/Regarding-an-issue-with-Chromecast-2nd-gen-and-Chro

[Gastonjacoto]

Para quienes lo resetearon de fábrica, hay un solución simple, cambien la fecha de su teléfono o tablet a antes de que se cayera el firmware, por ejemplo 1/3/2025. Eso les va a permitir conectarse al Chromecast y conectarlo al wifi para que pueda hacer la actualización!!!!!!!

Dejar que actualice (no se olviden de poner la fecha actual en el teléfono) y luego se van a poder conectar 

[Huepaz]

For those who have iPhone open chromecast on the tv then go to your App Store on your iPhone update google home app and just let the magic occurs they fixed no matter if you reset the chromecast 

by the way on iPhone it’s not possible to change the date so do as I say i just did it it’s working great 

[Gastonjacoto]

Para quienes lo resetearon de fábrica, hay un solución simple, cambien la fecha de su teléfono o tablet a antes de que se cayera el firmware, por ejemplo 1/3/2025. Eso les va a permitir conectarse al Chromecast y conectarlo al wifi para que pueda hacer la actualización!!!!!!!

Dejar que actualice (no se olviden de poner la fecha actual en el teléfono) y luego se van a poder conectar 

[BentoPA]

Exatamente o que eu fiz (voltar a data do celular). Funcionando agora.

Exactly what I did (change back phone date manually). It's working now.

[Manymano]

Sans rien débrancher ?

[Maríaant]

Hola, yo reinicie mi cronecast,porque no sabía que pasaba y chat Gpt me recomendó al no poder conectar, que puedo hacer para poder ver mi tlv,gracias

[Crys41]

Is this also affecting Nest Doorbell? Mine is no longer sending me notifications.

[Aebav]

POSSIBLE FIX FOR FACTORY RESETED DEVICES (update)

• As I’ve mentioned earlier I’ve successfully connected the chromecast device to the internet by changing the time on my cellphone. 
  That and giving it a day turned off somehow made that after reconnecting automatically to the wifi it downloaded the fix

[GersonAlves009]

A opção de voltar a data do aparelho que esta utilizando para antes de 09/03 e após configurar da certo, perfeito, consegui

[Gabregli1]

Mi Chromecast de segunda generación sigue sin funcionar 

[GersonAlves009]

Volta a data do aparelho que vai configurar para antes de 09/03 e após configura pelo home, vai atualizar o Chrome e restabelecer 

[Elissabeth]

Como se hace eso? 

[Shereyah]

This is getting ridiculous 

[Sc64]

I did this and it worked!

[Elissabeth]

Necesitamos urgente solucionen este problema lo antes posible !

[notwen]

Chromecast 2nd gen . I've already done the factory reset when the issue began. How I'll be notified when a solution appears? Thanks

[johnnyzero2]

(Possible) NewsFlash:

Some users have reported here that Google has just released a new version of the Home app (currently for iPhone only?) that addresses the "factory reset" hellscape that many are experiencing. I can see that there is a new version on the Apple App Store from today 3/16, but I'm an Android guy so I can't confirm that it actually fixes this issue. That would be great, a much simpler solution than the well-known "date" workaround, especially for non-technical users. If true, then the answer would be as simple as updating to the latest version of the Home app and then using it to re-setup your Chromecast.

I'd like to hear from other iPhone users here if this is indeed the fix that so many people have been waiting for. Please report results here.

Also, if all of this is true, I assume they'll be releasing an Android version soon.