Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[Carlo3]

No me aparece la nueva versión, me aparece como mas reciente la 3.30.1.5

[Lunaticos]

How do I update my Chromecast?

[J1103]

Je tijd en datum op je gsm terug zetten naar minstens 8/3.

Je chromecast volledig opnieuw installeren. Je zal zien dat hij terug zal verbinden. Je mag dan ondertussen je datum terug naar de huidige datum zetten. Dan rustig afwachten tot hij volledig is geupdated terug. Ongeveer 2 dagen bij mij. Ondertussen werkt hij weer perfect sinds enkele dagen al. 

Heb ik te danken aan een johnnyzero2. Zoek hem op. 

Johan België 

[Anouk1]

It’s working now. 

[PS10]

Did update to Google home app and still no casting of streaming apps from my iPhone. I tried date reset - nothing. Unfortunately!! I did a factory reset bc that's the advice Google was giving when it first bricked. 

[TWY]

Still not working - will not connect. This is a Huge Hassle

[IngaKirby]

I can update Google Home version only to 3.30.1.5 not 3.30.1.6. Why?

[Thslo]

how is this not fixed!? Don't reboot, what is the first thing you do when something no5 working. This incompetence from Google is astounding. You've added so much frustration to your life HOW IS THIS STILL NOT FIXED

[Thslo]

How is this still not fixed? Of course we rebooted the device it's the first step for fixing anything. You've added so much frustration with this incompetence Google. FIX IT

[Zimmy87]

Factory reset chrome cast still won’t work installed latest version of home still no luck , any other options ?

[Mickyp10]

And yet it's still not working, how does an organisation like Google brick an entire device class and not realise for days? I was looking for answers well before any official word from Google. Just pathetic form.

[Marko7777]

Hello, I'll try to help you. 1- Change the date on your Smartphone to 03/01/2025. 2- Turn on Chromecast. 3- Connect the device to Google Home. 3- It will update automatically. 4- Return the automatic time on your Smartphone. 5- Check if everything is connected correctly on the Chromecast and the HDMI cables. See if it works. If not, unplug it from the socket for 15 seconds and plug it back in. I hope I could help.

[PieterS]

Still the same error about verification. Deleted the app on smartphone and installed again. Latest version is 3.30.1.5 so no success up till now. What to do?

[KeithinMaine]

Thank you for fixing the problem! 

[JPDG]

Não funciona. Ajudem pfv!

Doesn't work. Help please!

Ça marché pas. S'il tu plaît d'aider!

[TMA1]

Still doesn't work.

[AD44]

It still doesn't work.

Can not open Play Store or update Home if system date& time is forced to 8th of march...

[AD44]

How can I hold on my Youtube Music suscription while waiting for the problem is solved ?

[ArdeeR]

Load the  app from Google play store first, then change the date to March 8th. That's how I got it to work. 

[ArdeeR]

I got tired of waiting for Google to fix this - the updated Home app is still not  available on my Android phone (although it shows up on my laptop?!) so I went ahead and did the date change trick. It took a couple of trial and error tries but it worked. Why would Google not tell us about this as an option? Oh, I guess because if we figure it out ourselves they don't  have to pay us for doing their job... Thank you to whoever came up with that workaround and absolutely no thanks to Google for only fixing their f#&$up for some  people and not others and taking 10 days to do that! Shame on you Google. 

[Jasmine01]

Je viens de réinitialiser mes 3 chromecast.

1 à fonctionné immédiatement au lancement 

1 à effectué une mise à jour

Le dernier que j'avais réinitialiser en mode usine s'est reconfiguré sans pb.

A priori tout fonctionne..

J'espère que ça va durer car c'est vraiment top ces petits chromecast 

Merci d'avoir permis que nos appareils fonctionnent à nouveau  j'ai eu peur de l'obsolescence programmée 

[pmchevalier]

Unfortunately I still cannot use my audio or TV Chromecast device

 That's too bad 

[Alina61]

Still doesn't work...9 days in errore!

[JRodinSac]

I am still unable to connect Chromecast to my network.  It sees the device, but will not connect. Any chance of a replacement device?

[Buurman]

Nu Home is in auto-update modus .

Last update was 25 een. 2025 and has version

3.30.1.5

But hou say I the version Ahold be 

3.30.1.6 !

Hoe to fix this?

[Buurman]

Spelling Correction:

Now Homeapp is in auto-update modus .

Last update was 25 feb. 2025 and has version

3.30.1.5

But you say I the version should be 

3.30.1.6 !

How to fix this?

[Tamagotchi]

Hey Google Team

Many thanks for fixing the issue! It works again😃

BR

[Ekperay]

We are still facing the same problem is not working,  in UAE

[Tarun255]

Set your phone or controlling device date 8.03.25, and now you try to connect by google home to chromcast

[apennismightier]

I love how Google announces that they have a fix, but haven't even released it for most Android devices after 48 hours. Typical crap.

[Dipkingen]

Samma här funkar inte för mig heller...hoppas på tur inom några dagar.

[Bamfordster]

Hi. Of course I did a factory reset, that's what the help pages advised.

So now I'm waiting for 3.30.1.6 for Android to be available in the PlayStore, but this is the third day I have checked and no sign of it yet. Only 3.30.1.5 which is what I have currently installed. 

My Android version is 13 and I'm in the UK.

So what am I to do? When will it appear in the PlayStore?

Thanks 

[tabaccanico]

Ho cercato l'aggiornamento di Google home versione XX.xxx..6 ma su play store non mi esce.

Spero di risolvere presto

[Puuhapexi]

ameising how poor you handle this situation. My cromecast isnt work !!!!!!!!!!!!!!

[Ericsp]

Not resolved for me either….

[PinkGiraffe222]

Just got off the phone with tech. **Only for those who factory reset their chromecast, deleted their device, and whenever they tried to re-add it, they kept getting "can't authenticate device" message**:   Go to the app store, update the Google Home app, open app, click add device, proceed as usual, will then prompt process to update app in tandum (will take a hot minute for updates to load).. Voila.

[photomischa]

I just got the update to fix the factory reset Chromecast gen2 device, but it's still not working... 

[AlexRah]

I have factory reset. Live in USA. Have latest Google home on iOS. Still can not connect to Comcast. I already factory reset it. Please fix this.. this sucks Google.. 

[Lis]

How much longer do we have to wait? This is so frustrating!!

[Raphvllbnne]

Bonjour, je viens de télécharger la nouvelle version de google home mais quand je tente de me connecter, soit on m'indique que je ne peux pas me connecter, soit que le micrologiciel du Chromecast n'est plus à jour