Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[LuisCB]

Reinicializei várias vezes, desinstalei o programa no celular, desliguei tudo por vários minutos  enfim fiz tudo o que sabia.

E não funciona. 

É  uma baita merd@ isso tudo.

Se pudesse cancelava  todos os serviços dessa empresa.

Um verdadeiro descaso

[Paulominari]

Aqui segue o mesmo problema

[Alvino]

Any news??

[toni29]

I now have two bricked ChromeCast  - Doing the date trick on my iPhone wont make them connect. In the setup process everything goes as planed, but when coming to the Wifi setup I connect to the Wifi my phone is on, and is getting a "Connected" but then right after a "An error Occurred" message, and you can start over again.

[Lordht]

Same here 

[Ch94912]

Please help as we have done factory reset 😞 and trying to figure out what's happening. 

[Ch94912]

Guys have a look at this reddit page / comment - https://www.reddit.com/r/Chromecast/s/5GPIpchu9V

[JGalore]

Is it resolved?

[Lordht]

Still awaiting for an agent to call back sent 7 requests over the last two days! Shocking customer service 

[Maxime1]

Where can I see updates on this?

[stefanomusso70]

I have already reset to factory default, please tell me how can I solve the problem in this case as soon as possible, thanks.

[Anonymous]

Unfortunately factory reset is one of the first troubleshooting steps. This warning should have come earlier.

I factory reset then couldn't connect the chromecast back to google home. However, I changed my phones date to 8th March and it connected and is now visable in home app again. Not able to cast though.

[whatever4]

Please, tell us where we will find out that the fix has been rolled out, when it has, and once there is instructions to all of us who already factory reset. Will it be a new thread here, a comment on this thread? The communication from Google has been entirely insufficient and delayed.

[Moody911eg]

Please give a fast feedback about that issue fast as the deice completely useless

[Valentina82]

Per chi avesse fatto il reset di fabbrica del dispositivo, basta modificare la data dalle impostazioni dello smartphone, con una antecedente l'8 marzo.Aprire l'app Google Home e configurare ora chromecast che viene rilevato e può essere riconnesso alla rete internet.

Lo streaming verso Chromecast non funzionerà comunque, ma per lo meno, appena verrà rilasciato un aggiornamento, il dispositivo riuscirà ad aggiornarsi

[Barbara84]

Afortunadamente no reinicié de fabrica el dispositivo . Sin embargo esta sin solucionar. Les digo esto xq muchos reiniciaron pero estoy igual que ustedes. Lo importante es que lo solucionen y que no lo dejen obsoleto

[Rvjansen]

24 hours and counting. Are you totally inept?

[EdAlaska]

Alguma solução? O meu já foi restaurado!

[Yve]

Where is this information on main stream media or even social media?  People across the world have purchased these devices & many are resetting and annoyed their device isn't working yet Google puts a message through 'here'... I didn't even know this page existed.  This is more about very poor customer care, by way of NOT notifying everyone, rather than customers thinking their own personal device has a direct issue.  If Google was actually customer focused, this high tech company would have surely found a way to notify their millions of customers of an issue and advise it is actually on THEIR end! (As mentioned, put notices on social media & main stream media). NOW it's surely time to do this, PLUS advise the timeline it will take to fix this, or least keep updating your millions of customers on how your 'fix' is progressing

[Lom]

You are so right

[Joannelynn]

I totally agree with you!

[Plf]

Omg i just factory reset 5 min before I noticed this.  Did I just brick my Chromecast?

[Lom]

No, there is a work around thst I tried. It is decribe here in forum and it worked. You have to set the time of your device/phone to the 8 og march. This allows to install the chromecast with the home app. It won't cast yet, google has to fix that. But the chromecast is saved. Thsn you set your dste to normal again.

[Piotr18]

Factory reset didn't help. I'm waiting for the problem to be solved.

[koras]

I bought a device years ago because it's so simple and reliable. And now it's not working anymore... This is frustrating.

[dylandog2025]

Where will you provide this information, please? I've been chasing this info from Reddit to Facebook groups to Google search... 

[Jturk]

This is bs and you guys know it.  You stopped manufacturing these, don’t see the any revenue potential so you’ve killed the product with some crap authentication maneuver.    Freakin  lame.  

[Joannelynn]

What should we do now , if this is indeed true?

[Jturk]

I’m going to see if they roll out a fix.  If not I’ll find another casting/streaming device from another brand.  

[Cynlee]

Already went to Wal-Mart & bought a 20$ Roku (btw, they don’t even sell google chromecast anymore, so ya, obsolete!!) 

[Sd10000000]

Already reset

[Bas3]

Hier de workaround/fix om je chromecast v2 weer te laten werken, voor de Nederlanders onder ons, die Android gebruiken:

https://www.googlenestcommunity.com/t5/Streaming/Hoe-je-de-ChromeCast-2e-Editie-weer-werkend-krijgt/...

[Piotr18]

I don't understand why there is so poor communication. There are so many channels for communication.

[Dansea]

Well came to this after following your troubleshooting advice which included factory reset..so hopefully you’ll provide a fix for those of us who have already done that too..

[Davideromix]

Unfortunately I've already reset it, I'll remain in wait for a solution

[Wd1980]

Same, it's the first thing you do, isn't it?

[doudoune6295]

Bonjour. Je n'arrive plus à  utiliser chromecast. Lorsque je caste je vois bien apparaître le chromecast mais la connexion est impossible et il apparaît déconnecté sur Google home. J'ai réinitialisé aux paramètres d'usine 1 de mes chromecast mais je n'arrive pas à le reconfigurer. 

[Caro64]

Bonjour,

moi non plus, je n’arrive plus à me connecter depuis hier soir. J’ai lu dans les medias qu’il y avait un bug mondial. J’ai contacté l’assistance qui m’a confirmé qu’il y avait des problèmes avec les appareils Chromecast mais ne me dit pas comment les résoudre. Je n’ai pas réinitialisé l’appareil aux paramètres d’usine. J’ai lu dans un article de presse ceci : « 

Dans une publication sur Reddit, mise en ligne ce matin du lundi 10 mars, Google indique avoir connaissance de l’actuel problème affectant ces deux produits. « Nous travaillons sur un correctif, écrit-il. Ne réinitialisez pas votre appareil aux paramètres d’usine. Nous vous tiendrons au courant lorsque le correctif sera déployé. »

Si vous avez déjà fait cette malencontreuse manipulation, pas d’inquiétude, poursuit Google, « nous vous fournirons des instructions pour le configurer à nouveau dès que possible. Merci de votre patience. » 

Et vous, toujours pas de connexion ? Du nouveau ?

[Wd1980]

A bit late, what's the 1st thing you do?

Factory reset!

[Dmayton3]

Figures I am doing some wifi maintenance today. Have factory reset three Audio devices because they wouldn't play nicely. Even broke out and OG android.