Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[MCH1]

Is the problem solved? Since the information didn´t get out until yesterday, I did reset my Chromecast 2nd generation. What can I do?

[Donna9]

Any update ? I’m 2 days with no televisions as they all run off chrome casts 

[SWV]

It is absolutely unacceptable that this has not been fixed yet. I own two of these and have not been able to use them or watch tv in days. How does a company not rectify this situation immediately?

[mcirmi]

Una vergüenza absoluta. Pasaron días. Comunicados enviados tarde. Cuando cambie de dispositivo no volveré a comprar Google 

[Stecura]

How long will it take to fix? Been four days already and no fix? 

[entropyeater]

I wish hardware like this could just work. Especially at this point in the chromecast audio lifecycle, I'd think you could just focus on stability and let everything else go.

[bronny]

well did date turn back to mar 7 and at least recovered my cast icons that were lost from resetting. now waiting on streaming fix .

[Ma15]

È un dramma per noi utenti e una vostra vergogna di inefficienza. 

[hirschhk]

I have subscriptions to Hulu/Disney; Prime; Netflix and Peacock -- none of which I can cast because of this fiasco. My husband needs to watch on large screen (vision issues). So, Google, you owe me money for the costs of subscriptions for the time period I can't cast to any of them. 

[Damidam]

Merci d'être plus efficace !

Nous sommes sans TV depuis samedi c'est honteux !

[mf18]

We relay on these devices, I have 4 of them and none are working. We have family coming to stay with us, I need replacements that are functional. We relay on your devices to stream television, we are a military family with a stressed out budget, I cannot afford to simply purchase new ones. How will you fix this?

[SpdRacMD]

First, the Nest Wifi Mesh stopped working, and now you need an iPad to join it to the network after a system reset.

Now all of my Chromecast Audio devices are on the third day of not working.

Ordered my Unifi 7 last night, and three used Amazon Echo Dots today 

Bye Google.  Way to mess up.

[Jamkaydee]

What was the reason this happened?

[Anonymous]

Just arrived in my email.

Important information about your Chromecast

We’re contacting you because of a disruption affecting Chromecast (2nd gen) and Chromecast Audio devices. We apologize for the issue and understand your frustration. We are working to roll out a fix as soon as possible and will share updates and guidance on the Nest Community page. We appreciate your patience as we resolve this issue.

[johnnyzero2]

Yes, they're basically saying to keep an eye on this Nest Community page, and keep hitting the Refresh button for any informational updates. So we're in the right place.

[Destroy]

Una soluzione rapida sarebbe gradita, anche se mi sembra più una "scappatoia" per far acquistare prodotti nuovi bloccando chi già  possiede qualcosa......vedremo. altrimenti passeremo ad altro sicuramente 

[Melri]

Even do you think the chromcast van Venussen again. I now have no longer  televison

[Josvid004]

What happens if I didn't see this post and restarted the Chromecast? I need help please

[sensiffy]

Yes, during troubleshooting did factory reset for the Chrome cast device. Now unable to connect back to the device from Google home app. How the firmware update will happen for this scenario ? Any seperate steps will be provided ? Or it will be done automatically when we try to connect and do the fresh setup 

[Anonymous]

Reset the date on your phone or whichever device you are using Google home with prior to Sunday, make it March 7 and then do a complete set up and wait. After that you can set your phone date back once the device has been set up again waiting for the fix.

[StreamerMax]

I did this. And was able to connect the chromecast. Didn't work of course. So I thought, let's remove it. Go to the current date and install. Guess what? Not able to find it anymore. Not even if I put an earlier date in my phone. Now what? Wait till they come with a solution. Or do you have another backup plan. 🫣

[StreamerMax]

It would have been nice if this problem had been better communicated. Because you guessed it. I neatly followed the steps and reset my chromecast. Sincerely hope it can be fixed soon. And that this is then communicated. Thanks in advance for the effort and let's hope that there will be streaming again soon. 

[Anonymous]

I got an email from Google,

Important information about your Chromecast,  we're contacting you because of a disruption affecting Chromecast (2nd gen) and Chromecast audio devices. We apologize for the issue and understand your frustration. We are working to roll out to fix as soon as possible and will share updates and guidance on the nest Community page.

We appreciate your patience as we resolve this issue.

edit:

Not even within that email do they say do not reset your device, lol

[HaTheiMu25]

Dears, unfortunately I did a reset of my chromcast 😢. Do I get a mail from you, when the problem is solved? 
#

Thanks and kind regards 

Harald Theissen 

[DamnDD]

Even if we rest the device, we can still connect it by setting the old date on the phone like 1st of March & setup the Chromecast again. It works fine.

[JJ-27]

En attendant que le miracle se produise, ce serait cool que l'équipe officielle communique sur la manipulation à effectuer (date antérieure au 9 mars etc) pour que Chromecast soit de nouveau détecté après une réinitialisation d'usine. Ça permettrait peut-être d'ôter pas mal d'angoisses par ici, mdr. 

[JonasI]

I changed date on my phone back to 7th of March and then I could set up my newly reseted CC. However it still couldn't cast even though the setup went thru (which it didn't when I had today's date). 

[Yupppp]

20 hours after issues reported.... good job Google

[KBH1]

This works!!

I'm super a-technichal, but this step by step instructions works perfectly!

https://mensfeld.pl/2025/03/bringing-your-chromecast-back/#how-to-fix-it

Right now I'm back to streaming!

Thanks for this.

[Anonymous]

yes that is a temp fix and it does work just as the adb method also works

[Cynlee]

How does this work if you don’t have an android? On an ipad?

[SamanAk]

Who deployed to production without running the regression tests! I cant watch tonights hockey game on the TV now.

[JLBA62]

Great question... must be well hidden

[Syl2k]

Keep us posted, this is very impactful for business. 

[JoAnneHag]

I already tried factory reset I hope I haven't made it worse 

[Aldoluduena]

No ... hay que esperar la actualización 

[Anonymous]

You can go ahead and reset up the device. If you're using your phone set the date back to March 7, then proceed setting the device back up. It'll at least be back online if google pushes a fix.

[Rene59]

Ok. Estaré pendiente de la solución del problema 

[Poor2genuser]

Please fix this problem. Poor people can’t afford another expense.

if we could afford to upgrade we would, but forcing us to is just money grabbing from your poorest customers 

[PamelaVis]

Y pero cuando alguno no funciona lo primero que generalmente se hace es reiniciar de fabrica. Ahora como van a resolver eso? Si avisaron tarde.