Regarding an issue with Chromecast 2nd gen and Chromecast Audio

[GoogleNestTeam]

Update 3/20/25

Hey folks, 

If you previously performed a factory reset, we’re happy to report that the Google Home app update will reach all users today.

Please make sure you’re on version 3.30.1.6 for Android and 3.30.106 for iOS to set up your Chromecast (2nd gen) and Chromecast Audio. Check out this help center article if you need help updating the Google Home app.

If you’re still experiencing problems during setup, please reach out to customer support for further assistance. 

Thanks again for your patience while we worked to resolve this issue!

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Update 3/17/25:

Hi folks,

Thank you for your patience as we worked to resolve the issue with Chromecast (2nd gen) and Chromecast Audio devices. As of today, this disruption has been fixed.

If you did not perform a factory reset, your device should now function normally. If it is still not functioning as intended check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

For users who have performed a factory reset, you will need to update your Google Home app to the latest version (3.30.1.6 for Android and 3.30.106 for iOS) to set up your Chromecast (2nd gen) or Chromecast Audio device again. The app roll out has begun and may take a few days to roll out to everyone. We’ll post a confirmation once the roll out to all users is complete.

We sincerely apologize for this disruption and any inconvenience it may have caused, and we are committed to ensuring all users are back up and running as quickly as possible.

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Update 3/14/25:

Hi everyone,

Thank you again for your patience, we have some good news - the fix should reach all users today. If your device has received the update it should be on the following firmware versions:

Chromecast (2nd gen): Firmware version 1.56.467165

Chromecast Audio: Firmware version 1.56.467166

Check the firmware version of your device by following the instructions here. If your device is not on the corresponding firmware version, please try rebooting your device to start the update process.

Please note: If you performed a factory reset during the troubleshooting process, you may still be experiencing an issue where you cannot re-setup the device. The team is working diligently to resolve this, and we will provide next steps as soon as possible.

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Update 3/13/25:

Hey everyone, thank you for your patience while we work to resolve this issue. Here’s the latest:

We have started to roll out a fix for the problem with Chromecast (2nd gen) and Chromecast Audio devices, which will be completed over the next few days. Your device must be connected to receive the update.

If you performed a factory reset during initial troubleshooting, you may still be experiencing an issue where you cannot re-setup your device. We are working to resolve this as soon as possible. Please continue to check the Community page here for updates and next steps.

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Update 3/11/25: 

Hi all,

An update on the situation: the team has identified the cause of the issue impacting Chromecast (2nd gen) and Chromecast Audio devices.

Please do not factory reset your device. If you previously performed a factory reset during troubleshooting, you may also be experiencing an issue where you're unable to re-setup your device. The team has identified the cause for this as well and is currently working on a fix.

We’re working to resolve this as soon as possible, and will keep you updated when there is more to share.

We sincerely apologize for the inconvenience, and appreciate your patience in the meantime.

Thank you.

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Hello,

We're aware of an emerging issue impacting Chromecast 2nd gen and Chromecast Audio devices, and we are working on a fix.

Do not factory reset your device - we will keep you all updated when the fix rolls out. If you have already factory reset your device, we will provide instructions to set your device back up as soon as possible.

Thank you for your patience.

[PHAGE]

Why 4 hrs ago I was told by google to factory reset my chromecast??  What a farce if you don't get a new patchwork ore whatever can I get my money back ?? It was sold to me with a certainti that the chromecast will get updates if necessary also patches and what not to operate smoothly in the future.   Should buy a Google telephone at coming Monday but I think I will go for a samsung again.. Maybe a Trump issue???? 

[Jenny06]

Van a tener algún tiempo estimado de solución?? Tengo tanto el de 3° generación como el de 2° sin funcionar desde el domingo.

Gracias 

[KarenBraysh]

When is the resolution rolling out? And google never told me by email??

[Gypsy4359]

I’ve been tweeting about this so I really appreciate the responseI I have to watch it on my Chromebook, but well, we all have to make allowances at sometime

[angelesrey]

Google owns the information of nearly half humanity, one of the biggest companies on earth, takes 3 business days to solve an issue on Chromecast devices worldwide....

[gloriadasilva69]

Não estou conseguindo conectar 

[chromecast_user]

Hi Google nest Team.  I appreciate this is likely a complex resolution path.  But when are you expecting to make a patch available.?

[Dianalu4812]

Hola, no tenía esta información y restableci mi chromecast quedo muy atenta, mil gracias! # 

[Jeanvaldez]

Hello, any updates?

[Benita9]

... Mientras tanto que se puede hacer? 

[Bobi1414]

I need to change my wifi as i got a new router?

[Jegg]

Pero lo que tenemos el dispositivo viejo, si va funcionar?

[DrewT8]

Update please... It is the least you could do - esp. since the problem was caused by either poor records and/or poor change management.

[sheilamblima]

Reiniciei um aparelho os demais estão corretor. 

[Bayer4747]

Gente resolve logo este problema sério que falta de respeito.

[D-Day]

Any update??

[vanesaschwemmle]

Cómo es posible comprar y confiar en un producto y que pase esto. No salió barato en su momento..

[Daniel1988]

FIX the PROBLEM! 

[Vikingchief]

How much longer…. Our use is disabled till fix.?

[psychictechguy]

Any ETA on the fix??

[HurryUpandFixIt]

Hurry the **bleep** up and fix this massive oversight. I can't even go out and get the Chromecast with Google TV because there is no stock! You guys are the new Tesla, pathetic

[Ana11]

Meu Chromecast não está autenticando. Sempre aparece a msg de "Não foi possível autenticar seu Chromecast" o que devo fazer?

[DiegoAffra]

Yo esta tarde he reiniciado a fabrica y ahora no es posible hacer nada con el, me gustaría que me ayudaran para poder arreglarlo, muchas gracias 

[Pablofrancone]

Lo reinicie y ahora no lo puedo configurar 

[vilourdes]

Any update for today??

[Ju93]

Is not working yet!! I just read tha post, and I already factory reset the device before 

[Dox1]

Vamos ter reembolso?

[ramiroesc]

I reset the device. How can I fix it?

[carlosnunesneve]

Qual seria o prazo de regularização do sistema do Chromecast ?  Ou terei que adquirir de outro fabricante? Por favor, estou sem tv.  Uso o Chromecast para ter acesso a minha tv 

[Meire]

Espero que solucionem e q me avisem no email ok

[Mayragb]

Pero tienen una fecha límite para solucionar? Necesitamos tener una respuesta más clara y medible 

[Michelle102966]

I have already done a factory reset.  Please advise 

[trayj57]

My Chromecast was working working great until last week and will not connect! Please fix soon thanks.

[Sophymills]

It's been days now of being unable to use my Chromecast and therefore my TV, as everything runs through my Chromecast. When will there be an update to fix those who followed the troubleshooting and reset their Chromecasts??

[sahasan]

Is there any option to be updated automatically when the issue is solved?

[GoogMyNertz]

Days and days of this nonsense just because you didn't renew the **bleep** certificate!? When will this be fixed??? At what point should I throw my Chromecast in the garbage and buy a competitor? Can we get some freaking clarity and an answer on where the fix is? Answer us!!!

[UNIQUEVIBES]

Still not loading it my TV chromecast 

[Pingo]

son unos comerciantes engreídos Debería darle vergüenza Manga de chorros

[Geisa]

Já restaurei... E agora não consigo configurar. 

[IgnacioH]

I have several Chromecast and I'm begging to regret buying a Google Nest... perhaps I should have bought an Alexa...