Region issues

[JeremyCal]

I’m based in Australia. I like using the ABC iview application and also the SBS application. I have both of these apps installed on my Google TV but… When I open the app it tells me that these applications are not available in my country. My country is Australia. Why is this happening? I’ve checked my Google account which is based in Australia.

[BrianGS]

Hi @JeremyCal,

Thank you for reaching out to the community. I’m sorry to hear you're having issues accessing the ABC iview and SBS applications on your Google TV because they appear not available in your country. I understand how frustrating this can be, and I appreciate you confirming that your Google account is based in Australia. I am happy to assist you with this.

To better assist you, please provide the following information:

• Can you confirm if you are using a Google TV Streamer or if Google TV is built into your TV?
• Was the Google TV device purchased in Australia or overseas?
• Are you using any VPNs or proxies on your network?
• Are the device software and apps fully up to date?
• Have you tried clearing the Google Play Store cache and data on the device? To do that, you can follow these steps:
• Go to Settings > Apps > Google Play Store > Storage & cache > Clear cache and Clear storage.

I look forward to your response.

Best regards,

Brian