Reset my chromecast

[VickySalias]

Hello, I am not sure if my Chromecast is first gen or no... i changed my network and I can't reset my chromecast to factory reset to start the vinculation process again. 

It gives a number on acreen saying it is not connected to wifi.

[VickySalias]

My xhromecast doesn't have any buttons to press

[JenniferV]

Hello VickySalias,

Thanks for reaching out. All Chromecast devices have factory reset buttons. For older Chromecast models, usually the reset button is near the port where you plug in the power cord. While the Chromecast with Google TV models, the reset button is located at the back of the device. You can visit this support website article to see the instructions on how to reset the device. 

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. How's it going? Do you still need help?

Regards,

Jennifer

[VickySalias]

Hi, Jennifer, I wrnt out on holidays, will be able to try this on Jan 16, many thanks in advance!

[JenniferV]

Hi VickySalias,

Got it — take your time. I'll keep this thread open and wait for your update.

Best,

Jennifer

[JenniferV]

Hello there,

I don't want to be a nudge but I'd like to check if you were able to get your device working. Feel free to reach back if you still need help.

Thanks,

Jennifer

[JenniferV]

Hey VickySalias,

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[VickySalias]

Hello Jennifer

Yes, thank tou, I did it yesterday night.

Thank you for your help.

Have a great 2023!

[Muddi]

Hey 

Happy to hear that those steps worked for you! It looks like we can consider this one complete, so I will lock the thread shortly unless I can help out with anything else. 

Cheers,

Muddi