Says Chromecast is online and connected but won't cast

[Dhatton92]

Have reboot, connected the internet to both phone and Chromecast, shows I can change ambient mode, but every time I try to cast something i.e Netflix it won't cast. Any advice?

[Nathoban]

I’m sorry I can’t offer any advise but I am the exact same!!! 

[JenniferV]

Hi folks,

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Chromecast devices. Let's sort this out.

A few questions: when did the issue start? What is the make and model of your mobile device? Is this only happening with Netflix or across all apps? Please reboot your Wi-Fi router and try to forget and reconnect your phone to the network. Using a different mobile phone and resetting your Chromecast might also help.

Thanks,

Jennifer

[JenniferV]

Hey there,

It's me again. I want to make sure you're all good — did those steps help?

Thanks,

Jennifer

[Nathoban]

Hi, I actually turned off the router extender that was set up by the Vodafone installer, reset the chrome cast and it worked, thankfully!

[JenniferV]

Hello Nathoban,

Great, we're glad to hear that! Feel free to let us know if you still have other questions and concerns. We're here to help.

Regards,

Jennifer

[JenniferV]

Hi there,

I haven’t heard from you in a while so I’ll be locking this thread if there's no update within 24 hours. Should you still have other questions and concerns, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer