Screencasting from Pixel 4A Chrome browser gets dropped by Chromecast

[mchesleyjohnson]

Hi - I'll be casting a video playing in Chrome on my Pixel 4a phone to Chromecast, and often Chromecast will get "stuck."  That is, audio keeps playing but the frame freezes.  Both Pixel 4a and Chromecast have the latest OS updates as well as latest Chrome update on phone.  Phone is 6 feet away from the Chromecast.   Only way to fix the problem is to either stop/start video on the phone (doesn't always work) or restart the browser (doesn't always work) or sometimes restart the phone.  Power-cycling the Chromecast sometimes also works.  

[Jeran]

Hey there mchesleyjohnson,

I apologize for the late response, and thank you for being patient! Were you able to fix that casting issue? If not, I'd be happy to help you out. Now, when this issue occurs, does it only occur on one particular website, or all websites? In any case, go ahead and clear out the cached app data on the Google Chrome app. I would also try casting from Google Chrome on another device so we can narrow down the issue to either your phone or the Chromecast.

I look forward to your response, and if you have any other questions or concerns for me, please let me know.

Best regards,
Jeran

[mchesleyjohnson]

Thanks for the reply.  I will try these next time it happens.  

[Princesss]

Hi mchesleyjohnson,

You're welcome! I'll keep this thread open for few more days while you monitor its behavior and let us know if you encounter any issues.

Best,

Princess

[Muddi]

Hey mchesleyjohnson,

I'd like to check if the you're all good to go. Please feel free to respond to this thread if you have questions and I'd be glad to help.
 

Cheers,

Muddi

[mchesleyjohnson]

Thanks, but have not had a chance.  Feel free to close the thread. I can repost next time it happens.

[Princesss]

Hi mchesleyjohnson,

Thanks for getting back to us. We'll go ahead and close this thread now.

Feel free to start a new one anytime you need assistance with your Chromecast devices and the Community would gladly lend a hand.

Best,

Princess