Settings crashes!

[hakmar]

My Google TV Chromecast 3rd Generation was working fine. Today, whenever I try to access the Settings, it crashes immediately, and take me back to the Home/Dashboard screen. 

[David_K]

Did you try restarting Chromecast? Unplug Chromecast from its power source and leave it disconnected for 30 seconds, before reconnecting it to power.

[hakmar]

I switched it off for more than 1 minute, and I did that few times. It didn't work. 

[David_K]

Did you notice your Chromecast doing an update or has it updated recently perhaps?

[hakmar]

I don't think so. Everything is working fine, except the Settings. 

[David_K]

If restarting hasn't helped, the next thing I would try is a factory reset:

How to factory reset your Chromecast - Chromecast Help

[hakmar]

I was trying to avoid this solution. By the way, when I open the Home app in my mobile, and try to access the Settings of Chromecast, it shows a blank page. There's absolutely nothing there. 

[David_K]

Is your Chromecast connected to Wifi properly? Does it otherwise let you browse and watch content? Can you cast content to it?

[hakmar]

As I said, it's working fine. I can watch movies on Netflix and Prime. I can browse, and my IPTV is working fine. 

[David_K]

You could try removing it from the Home app and add it back again to see if that brings it back to life. To do that:

1. Tap the Devices tab and tap your Chromecast.
2. Tap the settings cog at the top right > Remove device.
3. Once removed, go back to the Devices tab and tap + Add > New device.
4. Follow the steps to re-add Chromecast back to the app.

[hakmar]

For now, it's not important to setup the Home app. Let me solve the Settings problem first. 

[David_K]

It also wouldn't hurt to power off your router and your phone or tablet and turn then back on again after 30 seconds. This sometimes clears cached data that could be causing problems. 

[hakmar]

I reset the device, and same problem occurred! After trying to click on Settings few times, I got the attached screenshot. Even when I follow the instructions in the screenshot, and reseting the device, the problem exist!

 

[David_K]

In that case, I've asked a specialist to review this topic and advise on next steps.

[hakmar]

Thank you for your time. I called the vendor where I bought it from, and he's going to pick it up tomorrow. He promised to check the problem, and if its a manufacturer defect, then he will send me a new piece. 

This is my first experience with Google Chromecast, and it isn't good at all. I have used Roku, Fire TV, mi box and even unbranded Chinese TV boxes and NEVER had such problem. Disappointed. 

[Kimy]

Hi folks,

Appreciate your help here, @David_K.

@hakmar, thanks for posting here in the Google Nest Community. I’m sorry to hear that. I know that you’re hesitant about performing the factory reset. I think it’s worth a shot if it ends up being replaced. Let us know if you did.

Thanks,

Kimy

[David_K]

@Kimy It looks as though hakmar has already performed the factory reset without success.

[Kimy]

Hi there,

If that’s the case, then he should proceed with the replacement. After all, it seems that he has already made arrangements with the retailer. Keep us posted.

Cheers,

Kimy

[Kimy]

Hey there,

I'm just checking in to make sure that you saw our responses. Please let us know if you still need our help, as we would be happy to answer any questions you may have.

Thanks,
Kimy

[hakmar]

Thank you for the follow-up. The retailer picked up the device two days ago. I’m waiting for his response.

[Alex_S]

Hello hakmar,
 

Thanks for the update. We’ll keep this thread open for 3 more days. If you need further help, let us know.

Kind regards,
Alex

[Kimy]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.

Best,
Kimy

[hakmar]

I received a new device as a replacement from the retailer yesterday.  Surprisingly, I encountered the same glitch! I'm going to call him today again.

This is an annoying experience with this device that I never had experienced even with the Chinese TV boxes... Unsatisfied at all. 

[Kimy]

Hi hakmar,

We hear you. Since this seems to persist on the new device, chances are it may not be on the device itself. Verify with your retailer if these are brand new devices or refurbished. If it will be replaced again, then tell us if the issue still persists on the new one. I look forward to your response.

Thanks,

Kimy

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[hakmar]

Thank you all. 

[Princesss]

Hi hakmar,

You're welcome! Glad to know that everything is all sorted out. If you have additional questions, feel free to respond, otherwise we'll be locking the thread in 24 hours.

Best,

Princess