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Setup is adding apps from a country I used to live in. Help?

CatTV
Community Member

Basically, Im in the USA, I have lived here since 2019. I used to live in Australia.

I set up my new chrome cast and logged in with my gmail. Setup went ahead and installed recommended apps for Australia including local channels from Australia, it also had Youtube , Netflix ect. 

I found in my Google account settings for an address and changed it from Australia to my current address in the US. I logged out and did a full erase/reset on the Chromecast. booted up, logged in and ...

Same issue.

Please Help.

Thank You.

Blaize

 

 

 

3 REPLIES 3

JenniferV
Community Specialist
Community Specialist

Hello CatTV,

 

Thanks for reaching out. To confirm, are you trying to install apps and see recommended videos that are available in the US? If yes, and you're still getting the same apps that are available in Australia even after changing the address in your Google Account and resetting the device, I'd suggest you try to do another factory reset on your Chromecast. Using a different Google Account or creating a new Google Account and use it to set up your Chromecast might also help.

 

Thanks,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hey there,

 

How's it going? Did you manage to get your device working?

 

Best,

Jennifer

JenniferV
Community Specialist
Community Specialist

Hi CatTV,

 

Just checking in to make sure that you've seen my response. Please let me know if you still need help or if you have other questions or concerns as I will be locking this in 24 hours. Feel free to start a new thread and we'll be happy to help.


Regards,

Jennifer